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Welcome to sue hill
We are the leading recruitment consultancy specialising in Knowledge and Information Management.
Our specialist consultants offer a seamless service across information and knowledge governance, records management, archiving and library services, data management including Data Protection and GDPR and big data.
Founded in 1996 by Sue Hill, in 2013 the agency became part of Progility Group, working closely with our sister company TFPL.
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Live Candidates
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90
Active Clients
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Job Opportunities
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Information officer
Manchester
£36,024 - £44,263
Information officer Permanent £36,024 to £44,263 per annumNorthwest England ASAP Sue Hill Recruitment are excited to be working with this HE located in Northwest England. The ideal candidate will operate and maintain the function, responsibility and regulatory requirement for all matters relating to Data Protection, Records Management and Freedom of Information across its national and international sphere of academic and business operations and to ensure compliance with respective data protection law(s) and regulation(s), including its obligations under the Freedom of Information Act 2000. In particular, the Information Officer will help foster a culture of compliance by working to develop and deliver increased awareness and understanding of information security matters. The post holder is required to ensure they are up to date with the latest knowledge and regulatory changes that are applicable to the role and responsibilities. A key aspect of the role is to contribute to ad-hoc programmes, projects and initiatives which advance the Data Protection, Information Security, Records Management and Freedom of Information disciplines. The Information Officer may be responsible for the efficient and accurate handling of requests for information under the Freedom of Information Act, together with the contribution to the development, improvement and maintenance of associated tools and processes. This responsibility will be throughout the request lifecycle, from logging the query, liaising with appropriate staff throughout the University to obtain related documents, monitoring staff time expended upon the request, providing the appropriate response, and processing any complaints. Under the guidance of the Head of Data Protection, information must be scrutinised, and if necessary, redactions applied to ensure compliance with the relevant data protection and freedom of information law. KEY RESPONSIBILITIES • Contributing to the development and implementation of procedures, processes and tools to ensure compliance with and in the performance of data protection, freedom of · information and records management. Participating in a programme of work to develop greater understanding and awareness of information security and information compliance.• Administer records surveys to identify, classify and collate records and their meta-data and contribute to the production of a records retention and disposal schedule. Collaborate with stakeholders, including e.g.: Legal, Compliance & Risk, Senior Information Risk Officer (SIRO), archivist, Security Operations Centre. • Provide expert, accurate advice and guidance to academic and professional staff within Faculties, Schools, Institutes, Library, Cultural Institutions and Professional Support Services functions. • Assist with training and support to the Information Governance Guardians and Coordinator organisation in preparing guidance, helping administer online information security and data protection training s. • Assist with information governance training and awareness across the organisation in preparing guidance, helping administer online materials and provide appropriate management information to report on compliance including taking an active part in the implementation and monitoring of compliance with training requirements. • Assist with audits which require Data Protection and information security support and identify observations and recommendations to ensure compliance with relevant regulation. Assist with the review and action of potential related incidents and engage with stakeholders. • Assist with Privacy Impact Assessments and other information security risk assessments where appropriate on systems processing personal data and/or highly restricted information and ensure that all new systems implement privacy by design. • Process Data Subject Access Requests accurately and respond to queries from Data Subjects in accordance with the regulatory timelines. Provide analysis of data for reporting purposes. • Provide support and assist with the recording, review, analysis and resolution of Data Protection and information security incidents through consultation, investigation and reporting. • Respond to Freedom of Information requests, in accordance with the Freedom of Information Act 2000 and maintain the publication scheme. Record the query and liaise with appropriate staff throughout the organisation to obtain related documents, track time spent and cost for possible charging. Process any complaints in a timely manner. • Work with appropriate University governance groups and committees to ensure that data protection compliance and records management disciplines are implemented into all new systems, policies and procedures. PERSON SPECIFICATION • Experience of Data protection compliance and operations within the Higher Education business sector, or within a medium to large organisation. • An understanding of data protection requirements and awareness of the key components of the UK General Data Protection Regulation and Data Protection Act 2018 • Understanding of systems and processes involved in gathering, storing, transferring and collecting data in a national and international context.• Experience of Records Management operations within the Higher Education business sector, or within a medium to large organisation. • Practical experience of Incident Management in all rated categories, associated processes and stakeholder engagement.• Good organisation skills and able to run multiple initiatives in parallel.• Able to engage and collaborate with stakeholders and staff.• Ability to research and quickly digest new and emerging Data Protection, Records Management, Freedom of Information requirements / rules and provide practical advice on their implications. • An understanding of the Freedom of Information Act 2000, its processes and the • operational experiences required to administer and comply. • A professional / recognised qualification / training / certification in data protection, • Records Management and Freedom of Information, or equivalent experience.
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Reader Services Team Leader x 2 (Late Shifts)
London
£33,510.82 - £39928.82
Reader Services Team Leader x 2 (Late Shifts)£33,510.82 – 39,928.82(Includes London Allowance)London1 x 0.8 FTE – 28 hours per week (salary pro rata)1 x 1 FTE – 35 hours per weekEvening and WeekendworkSue Hill Recruitment Ltd are delighted to be working with SOAS as they are looking to recruit 2 x Reader Services TeamLeaders with excellent customer service skills to assist with the day-to-day delivery of a first-class service, providing a seamless and effective library experience to researchers, students and visitors.These are Grade 6 roles within the organisation (Senior Members of the Library Team) and will work on a flexible rota basis which will include regular weekend and evening work. 1 role will be a 0.8 FTE for 28 hours per week whilst the other 2 positions are 1 FTE for 35 hours per week.You will lead a team of Reader Services staff and Collections Assistants (2-3 staff) and work collaboratively with other Team Leaders within the LibraryThe role is worked on a 4 weekly shift pattern of weekdays and weekends (3 in 4 weekends) hours are weekdays 3:30pm – 11:30pm and weekends 2:30pm – 10:30pm.Main Responsibilities•Leading a team to provide a well organised service at all library service points and off- counter administrative tasks such as inter-library loans, DCS and disability user support.•To understand and administer LMS circulation procedures and activity.•To organize training of the team. Communicate and build understanding of the work of Reader Services•To monitor problems with users, including procedures for dealing with defaulters and seriously overdue books and to conduct interviews with users as appropriate.•To liaise with the Finance Department on all payments by patrons•To work with Security Supervisors and teams to ensure a consistent approach to management of the library spaces in providing and outstanding service to our users•To liaise with the Student Disability team and other student services to implement services to users with disabilities and other special educational needs.•Contribute to the formulation of policies and procedures and apply a detailed understanding of established, School systems, processes or procedures to analyse and resolve related problems.•To undertake description of material on the library catalogue as guided by the responsible subject or regional librarian•To liaise and disseminate information within and between other teams, directorates, departments to facilitate exchange of information for purposes of effective working.•Undertake short term projects within own area/section or contribute as part of larger department-wide project team, to support the achievements of project objectives.•Deliver, or oversee, a range of service support tasks, advising and assisting colleagues, staff, students and others on specific systems or processes, procurement of goods and services to ensure service quality, efficiency and continuity, operating within defined regulations and statutory requirements.•Allocate resources and tasks to operational support staff in order to ensure work objectives are met and may contribute information about future physical resource requirements e.g. equipment for the resource planning process within their area and carry out planning for short term projects in own area, or as may be required to contribute to planning for their Department.•Assists the senior managers by responding to oral and written enquiries (internal and external) and manages the flow and quality of responses made by more junior staff.•Oversee area/s of work, taking responsibility for co-ordination of activities allocating resources and ensuring procedures, processes, etc. are followed and that work objectives are met. To deal with queries referred on from more junior staff and acting as a filter for issues referred to more senior staff, to provide immediate support and problem resolutions.•Provide evaluation of information or workflow processes, highlighting any issues for further investigation and preparing reports to support decision making and oversee the circulation of information/findings to ensure awareness of key issues/data.Person Specification:•Educated to degree level or equivalent in any subject. A library qualification would be beneficial although not essential•Experience of working in a library with an understanding of the academic environment and trends within Higher Education libraries•Practical experience of using a Library Management System (LMS)•Proven communication, interpersonal and presentation skills including the ability to influence others’ thinking, sometimes at a senior level•Excellent customer service skills•Ability to provide timely and comprehensive advice and guidance to others•Capable of effective transfer of skills/ knowledge to others•Well-developed analytical and problem solving capability•Ability to motivate, encourage and support others•Experience of using online resources for research, library catalogue, databases•Strong staff management skills, including a proven record of managing, motivating and developing staff/diverse team•Ability work flexibly including evenings and weekends
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Reader Assistant (Late Shifts)
London
£26,382 - £28,049
Reader Assistant (Late Shifts)Salary £26,382 – 28,049 per annum (including London Allowance)LondonPermanent, onsite 4 days a week28h per week, predominantly evening shifts to 11.30 pm each week and weekendsSue Hill Recruitment Ltd are delighted to be working with SOAS as they are looking to recruit a Reader Assistant.The post holder will be expected to work flexibly to deliver a range of core tasks in support of the front-of-house services in the library. The post holder will contribute to the development of outstanding reader services for all those who use the library, with a strong focus on providing excellent customer service.As part of a team of Reader Assistants, the post holder will be responsible for planning and prioritising their work and, where appropriate, the work activities of a team ensuring that targets/deadlines are met. They will also be required to propose and implement improvements to current working methods/practices.The role is worked on a 4 weekly shift pattern of weekdays and weekends (3 in 4 weekends) hours are weekdays 3:30pm – 11:30pm and weekends 2:30pm – 10:30pm.Main responsibilities:·Clearing, tidying, sorting, shelving and re-shelving material throughout the Library·To work on all Library service points in line with service need providing excellent·To receive and answer queries from Library users in person or remotely, guiding users as required to the appropriate physical or electronic resource or referring complex enquiries to other colleagues as required, including to the Access & Discovery and Special Collections teams.·To assist and source learning materials for Library users requiring assistance, in line with student SIPs and Library policies. ·To process inter-library loan requests, DCS requests and contribute to digitisation projects e.g. scan and photocopy items ·To participate in Library tours, induction visits and general user education as required. ·To participate in and contribute to the planning and execution of collection management projects in all areas of the Library collections, including fetches from the collections, withdrawal, relegation and weeding of the collections, and stock moves in the Library and to off-site locations, inventory and weeding ·To collate statistics as required and to prepare simple reports based on those statistics. ·Update library catalogue and produce basic reports on items shelved.·From time to time, this post will be required to undertake any other duties asked for, as appropriate within their competence, by section managers and team leaders, and the Director of the Library. For example, providing cover for a student facing service-desk, and undertaking evening and weekend duties.General·At all times carry out their responsibilities with due regard to the School’s Respect at SOAS statement and adhere to and promote the School’s Equality and Diversity policies·With support from the Health & Safety Manager, act as a Departmental Safety Representative in accordance with the School's Health & Safety Policy, including managing the Department's risk assessments (such as Display Screen Equipment, Overseas Travel, etc.), encouraging staff to undertake mandatory health and safety training, assisting in the recruitment of first aiders and fire wardens and acting as a first point of contact for staff on any health and safety concerns·Ensuring that policies and procedures relating to health and safety at work are adhered to at all times. In addition, ensure professional and quality service standards are maintained and applied for the benefits of staff and students in the Library directorate·The post holder must carry out their duties in line with the requirements of the Data Protection Act and other regulatory frameworks·The post holder must abide by the requirements of the School’s IT policies
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Digital Skills Advisor
London
£29,065 - £32,982 + LWA
Digital Skills Advisor£29,065 - £32,982 + LWA37 hrs per weekHybrid 3 day on site / 2 days remoteLondonASAP start Sue Hill Recruitment Ltd are delighted to be working in partnership with The University of Wales Trinity Saint David, who are seeking to recruit a Digital Skills Advisor. The University is committed to supporting its students and staff in enhancing their digital capabilities and skills in line with the UWTSD Digital Strategy, and wider strategic priorities (Digital Skills Advisor) The post-holder will contribute to the development, planning and delivery of a range of digital capabilities and skills support services designed to meet the needs of university staff and students. This role will require close collaboration and liaison with members of the Digital Services team, as well as liaise with academic and professional services colleagues across the university. The Digital Skills Advisor requires excellent interpersonal and team working skills, and the ability to liaise with academic colleagues and work collaboratively across the institution. Evidence of a commitment to and knowledge of contemporary digital developments in teaching and learning are essential as is the ability to work strategically to deliver services aligned with the University’s objectives and values. Main duties: Work closely with a range of colleagues across the Digital Services directorate, to provide a holistic approach to digital capabilities and skills development across the University for students and staff. Act as a first point of contact within the institution for support in developing digital capabilities and develop an extensive knowledge of the expertise available across Digital Services to provide a robust and efficient enquiry and referral service.Liaise with staff and students in each curriculum area and/or Professional Service, to ensure skills gaps are identified and develop strong working relationships so as to support the ongoing development of skills delivery, support innovation and identify and share good practice.Support the development of skills by proactively developing and delivering a programme of digital capabilities and skills training and materials taking into account current good practice in pedagogic theory and using a variety of delivery methods.Work with the Academic and Digital Skills Manager and Head of Academic Services to ensure the delivery of the LLR’s Marketing Strategy in order to maximize the library’s impact within the Institution.Support and participate in the implementation of methods of innovative engagement with key customer segments, collation of feedback in order to improve and develop new and existing services, and methods of demonstrating the impact of all our activities.• Project a positive professional image to all colleagues and customers internally and externally.Support the Head of Academic Services by ensuring accurate record keeping so as to allow the effective evaluation and evidence impact of the team’s activities.• Take the lead in specific projects as agreed with the Head of Academic Services.• Actively champion the LLR values.Take on such other duties and responsibilities as delegated by the line-manager or Head of Department.Person Specification: • Experience of teaching and supporting digital capabilities and skills in an HE / FE or similar environment• Recent experience of developing training materials that are appropriate for a range of skills and abilities.• Experience of effective team working and a proven ability and willingness to foster positive, co-operative working relationships to achieve goals.• Experience of working with a range of diverse learners • Knowledge of and confidence in using a range of digital tools and a demonstrated aptitude for learning new applications quickly
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Information Specialist
City of London
£26,388 - £29,986
Information Specialist£26,388 - £29,986 plus £3,366 Inner London Weighting (pro rata)Permanent - Hybrid28hrs per week London Sue Hill Recruitment are pleased to be working with one of the UK’s leading charities in their search for a qualified information professional, Information Specialist as part of their busy Library team. The ideal candidate - Information Specialist will support research within the charity, as well as the management and development of their Library collection. Tasks will include undertaking in-depth literature searches to support research activities and selecting electronic and print resources to add to their collection. All Information Specialists undertake weekly enquiry and cataloguing work and assist with the promotion of their services.Looking for candidates – Information Specialist, with outstanding customer service skills who can confidently communicate with a wide range of service users by email, over the phone and in person. You will need great attention to detail; experience of searching a variety of bibliographic databases and web resources; the ability to write and present complex information clearly and concisely for different audiences. Experience of working in a library or information service at a professional post-qualification level.This role offers the opportunity to work independently and use your initiative; lead on small projects; and be part of a friendly and supportive team to develop your information skills and make a real difference.The postholder will work closely with other Information Specialists, providing services on site at our London office with the option to work from home for 2 days per week.
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meet the team
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Steve Brennan
Senior Director Recruiting
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Shelley King
Marketing and Operations Executive
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Daniel Rose
Divisional Manager
Knowledge & Information Management
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Mark Leigh
Business Development Executive
Knowledge & Information Management
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Andrew Buchanan
Payroll Manager
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Nice things people say about us
Candidates
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Sue Hill Recruitment have provided me with a first class service when I have been looking for work
They have always answered any queries very quickly, so I always felt supported. Strong communication meant I was always updated feedback during any of my interviews and I was lucky enough to secure a fantastic position at Boston University via their services
Daniel and Ioanna were friendly, caring and informative and I can't recommend their services enough.
The system used to populate and manage timesheets is very clear and easy to use and understand.
Many thanks
David Crossinggum
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I decided to register with Sue Hill early last year after deciding to move on from a post I had been in for a number of years. I had a very helpful initial meeting where I explained my employment history and the type of role I was looking for.
Sue Hill always an interesting range of posts in a variety of fields which made them a good agency to be registered with.
I found the staff very helpful and friendly whenever I contacted them about a relevant advertised post. They would always explain the process by which I could apply. They were always prompt in responding to any enquiries. They were also re-assuring and supportive when I went for a role. The recruiter is very approachable and friendly which helped put me at ease about applying for roles
Last summer a post in an academic library became available. It was almost exactly the type of role I had been looking. I contacted Sue Hill to ask to be considered for the role. The recruiter matched my experience and skills to the post. After suggesting a small update to my CV, they put me forward for the role. They briefed me about the employer and what the role would involve.
I was offered and interview and given fuller information about the role. I was able to prepare fully for the interview based on this information. The recruiter supported me through the interview process.
I went to the interview and the information I was given proved essential in my ability to prove my suitability for the role and that I understood what would be required of me.
The following morning to my great delight the recruiter called me to offer me the role. They made sure I got confirmation of the job offer and arranged my starting date and contract within a couple of days and answered all my remaining questions about the role. I began the role within a fortnight of the offer and the recruiter made sure I was happy in my new role
I have now been in my post for a few months and am enjoying it greatly. Sue Hill ensures I am paid promptly and answer any questions I have regarding issues such as leave.
I very much recommend Sue Hill
Jennifer Milligan
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Working with Sue Hill has been very good!
The team is very friendly and helpful when a problem occurs. I have been able to find placements in libraries through Sue Hill!
Very thankful!
Carla Figueiredo
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I joined Suehill Recruitment in November when I was made redundant.
I spoke to Ioanna and have also dealt with Daniel who has helped me find suitable work. I had an initial interview for a position and both the organisation and I felt the job wasn’t suitable. I was then put forward for another position but was unsuccessful. Ioanna was so helpful and kind towards me and provided constructive feedback from my interview and told me I would find something more suitable.
In January I was put forward for a role at UCL Library and was successful in securing the contract position. I have now been working here for 5 months and I am really enjoying working there. The staff are all really friendly and helpful and I am really expanding my experience and knowledge. I think Sue Hill are a fantastic agency to have contact with when you are looking for work within the library sector.
Ioanna is especially kind especially if you don’t succeed in an interview.
Ella Philpott-Kent
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I am very much pleased with Ioanna Fytilopoulou from Sue Hill recruitment agency for finding me the right job.
The job conditions and the time of work suit with my current circumstances. Within a day of my registration meeting, she put me forward for an interview and then after called me to see how the interview went. I was very happy with the advice and service I received and have no hesitation to recommend Sue Hill Recruitment to anyone who is looking to secure a new role or even a career change.
Thank you for all your support.
Meaza T Abrahaley-M.
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Thanks to Sue Hill Recruitment and Daniel & Ioanna
I've recently landed a wonderful new role at the very prestigious Wellcome Institute within their library.
I have been temping for a couple of years through Sue Hill and I have found them to be very supportive and encouraging. While temping work in such a specialist area can fluctuate, certainly there's been some excellent roles I've been put forward for at UCL, including an opportunity to work with rare books.
Sue Hill staff respond quickly and efficiently to any questions or queries and keep me up to date on potential roles and interviews. They have been very helpful and understanding, and provide clear and helpful communication, and matching my skills to suitable library roles, that they can see I would work well in.
Abigail Reid
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I would just like to say a very big thank you to you and your team for helping me get back into full time employment so quickly. Also, for listening to what sort of employment I am interested in and finding me just that!
The service you and your team provide is exceptional and to the highest level of professionalism. Your website is really easy to get around to and use, I found it really appealing when I was looking for that one great agency to help me.
You were all so incredibly welcoming and professional from the minute I met you. I cannot thank you enough not only for your ongoing hard efforts but for your fantastic support and advice. I have no hesitation in recommending your service.
Once again, a huge thank you.
Fahima Begum
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I have been registered with Sue Hill for years (but may have expired for periods without my noticing). Unfortunately, vacancies have been almost always in London, or in the furthest part of London for a reasonable commute as I live in East Hampshire about 50 miles/1 hour 10 mins from Waterloo. So, I was delighted when Daniel contacted me about a University of Winchester contract which I am currently employed on, and the application was speedily conducted by Daniel who kept in touch throughout the process of interview etc.
Moira Johnson
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I am extremely happy with the service provided by Sue Hill Recruitment. Soon after an initial registration meeting, they were able to arrange two interviews for great positions and assisted me each step of the way. I was fortunate enough to be offered both positions and started within a week of accepting the opportunities.
Everyone I spoke to was communicative and responsive and made the whole process so easy for me.
Thank you
Anna Gialdini
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I have worked as a library assistant with Sue Hill for three years now across London, in a variety of prestigious posts in higher education. The service Sue Hill provides is excellent in terms of both understanding my personal motivations and targets, and in terms of my skills and professional development. Sue Hill enhances a flexible working environment, direct and pleasant communication and control over the timetable and weekly pay, as well as, the necessary support in financial matters. Furthermore, it allows the opportunity to further progress from a temporary contract to a permanent one with the client company -as has been my case with one of my assignments-. Sue Hill's service is essential in our professional fast paced times, especially since many of us require more than one job to make it through. I am thankful to my colleague who suggested the service to me back in 2015. I haven't looked back ever since.
Dr Michelangelo Paganopoulos
NICE THINGS PEOPLE SAY ABOUT US
Clients
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Having secured my position at Boston University through Sue Hill, I have since used their services when I have required temporary cover for my Library Assistants and most recently the recruitment of a Deputy Librarian.
Again they provided strong, quick and informative responses to all of my queries and it is clear that they strive build a relationship with their clients and understand their needs and the kind of candidates that best suit the working environment.
It’s great, and very reassuring, that I have a named contact I can approach directly, and I feel I can approach them at any point and ask all and any
questions I need to.David Crossinggum - Librarian - Boston University
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I approached Sue Hill Recruitment about filling a temporary Library Assistant vacancy within our highly specialised academic library.
The consultants were extremely helpful, responsive and thorough from the first communication.
They both visited our library to better understand our requirements and to discuss face to face the role we needed to fill.
The quality of the candidates submitted and interviewed was extraordinarily high, and we soon had a wonderful candidate in post who was an excellent fit within our team.
My experience of working with Sue Hill Recruitment has been overwhelmingly positive and I cannot recommend them enough for their services.
Morgan Bailas-Ferry - Library Manager - Fashion Retail Academy
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Daniel kindly arranged for Miguel to catalogue my collection of fly-fishing books. I can’t tell you how impressed I am by what he has done. I must add that he is an exceedingly pleasant young man who took great pains to show me what he was doing as he went along, and to patiently explain how to use the material now downloaded into my PC.
I am really most grateful to Daniel for arranging all this and must warmly recommend his services for others. In fact, I will be in touch again shortly to ask if Miguel can come again to do the same job for other parts of my book collection.
Richard Rondel - Private Client
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I have been using the services of Sue Hill Recruitment to fill temporary positions within my team for almost two years. My colleagues and I have been consistently impressed with the quality of the suggested candidates, some of whom have gone on to secure full-time roles with us. The support provided to me by the Sue Hill team during the recruitment process and to our Sue Hill-contracted employees when in post has also been unfailingly responsive and pleasant. I would not hesitate to recommend Sue Hill Recruitment to colleagues in the library sector who are looking to fill positions.
Dominic Allington-Smith - Open Access Publications Manager - University College London
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We have used Sue Hill to recruit part-time library assistants in our small but busy library for many years and have found them to be invaluable. They have found us a sequence of great candidates and been able to react swiftly to make finding a replacement easy for me, each time one of our assistants moves on!"
Alice Tyrell - Director for Academic Programs & Librarian - University of Notre Dame (USA)