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We are the leading recruitment consultancy specialising in Knowledge and Information Management.
Our specialist consultants offer a seamless service across information and knowledge governance, records management, archiving and library services, data management including Data Protection and GDPR and big data.
Founded in 1996 by Sue Hill, in 2013 the agency became part of Progility Group, working closely with our sister company TFPL.
- Knowledge & Information Management
Assistant Librarian - CataloguingLondon£32,000 - £34,000ASAP START35 hours per week including one evening shift a week during legal terms. S0me Saturday working may be required so flexibility is key About the companyOur client is one of 4 historic societies that educate and train barristers in England and Wales. They are looking for an enthusiastic team player to take overall responsibility for cataloguing and for system administration of the library management system. You will also maintain the Library’s Intranet and webpages and to co-ordinate its social media output whilst providing an enquiry service and to support user training, tours and events. MAIN DUTIES AND RESPONSIBILITIES CataloguingTo catalogue books and other materials using the SirsiDynix LMS.To have overall responsibility for the cataloguing workflow, allocating work to other staff and maintaining cataloguing standards.To train all staff as required in cataloguing, following AACR2, MARC and the Library’s own internal policies and practice.Day-to-day responsibility for the library’s special collections and rare books, including cataloguing (which may be delegated) and issues of conservation, storage and location. System administrationTo be the library’s system administrator, maintaining the SirsiDynix LMS as a database and a public-facing catalogue.To deal with all issues relating to technical support, upgrades and customisation of the LMS.To liaise as necessary with contacts at SirsiDynix and with the IT Manager and IT support service. Enquiry serviceTo help provide a professional research and enquiry service for barristers and students using hardcopy and online resources.To work at the library enquiry desk either on a rota basis or to provide cover as required.To answer enquiries relating to manuscripts, rare books and special collections.To assist the Archivist as required with historical enquiries using published sources. Intranet, website and social mediaTo ensure the Library Intranet is up to date and functional, and from time to time to review its content or format and suggest changes or improvementsTo ensure the Library webpages are up to date, and from time to time to review them and suggest changes or improvementsTo co-ordinate Library social media content, including some generation of original content, and to supervise junior staff in relation to this.To liaise as necessary with the Digital Marketing team in relation to the website and the Inn’s social media channels. Training, tours and eventsTo assist with legal research training, library tours and introductory events. GeneralSome library housekeeping may be required from time to time, e.g. shelving, loose-leaf updating, stock movement.Other tasks or projects as required by the Director of Library Services. Qualifications and Experience EssentialA university degree and/or a qualification in library or information studies.Excellent IT skillsOrganisational skillsGood written skills and the ability to converse with a range of people at all levelsCapable of work involving lifting and carrying of books and movement of book trolleys The following would be an advantage, but full training will be provided Previous experience of working as a law librarianExperience of cataloguing using AACR2 and MARCExperience of system administration using SirsiDynix or a comparable LMSExperience of creating web and social media contentExperience of delivering training or presentationsExperience of training library staff, e.g. to catalogue
Knowledge and Research Manager London£47,500 – £50,000 Full Time – 35 hours a week Our client, a Professional body in the healthcare sector, are looking for a Knowledge and Research Manager to join their established and busy Knowledge and Research (K&R) Directorate. Reporting to the Director of Knowledge and Research, this is an exciting time to be joining the body as they complete the final stages of a significant refurbishment of the building. With the support of the Knowledge and Research Co-Ordinator and working closely with the Library and Information Services Manager and the Museum Curator, this role will be responsible for a range of key projects across the Directorate specifically in relation to internal data processing and research, and the developing of a wide knowledge management programme.The role will support the delivery of an outstanding experience for staff and Council members, research scholars and funding recipients, and external project partners which meets the College’s standards for customer service and our values. The role’s primary focus is managing the operational delivery of the research aspects of the business plan, and the day-to-day management of the K&R department’s activities. Managing the work of the K&R Co-ordinator in relation to the provision of effective co-ordination and providing administrative support to the Director of K&R and the wider K&R department. The role will also oversee the effective administration of the Research Grants, Research Excellence Awards, and Collaborative Research projects and proposals. The role has an important second focus on the development and evolution of the scientific research journal, Ophthalmic & Physiological Optics (OPO), working closely with the OPO Editor in Chief (a university Professor contracted by the College) and the contracted publishing partner (Wiley). MAIN RESPOSABILITIES: · Manage the operational delivery of the research strategy, and other aspects of the optometric research workstream, and related K&R Department work. · Manage the Scholarships and Practice-based research streams, ensuring they are delivered effectively, and developed effectively to increase their value and benefit to all members. · Lead the process of analysing research for key messages and lead the management of the dissemination of those messages. · Maximise the value of all the research work of the body through the effective dissemination of project outputs; the learning of key messages from research; and an increase in member understanding of (and interest in) optometric research. · Ensure internal business planning reporting processes are kept up to date for all K&R Department workstreams – by working with the other managers and the Director of K&R to gather the information needed to update the monthly KPI reporting sheets, and to use this information to inform team meetings and monitor progress. · Manage research projects developed by the body, or with external partners, in line with the business planning processes of the organisation. · Assist with and advise on research being undertaken by other College departments as appropriate. · Working with the K&R Coordinator, manage the work of the Research Committee, ensuring that the coordinator provides effective support to the committee Chair and members, and that all papers and minutes are prepared in accordance with the agree deadlines and to agreed standards. EXPERIENCE · Educated to degree level or equivalent knowledge management / research experience· Managing a team and service providers · Working with and supporting Committees and their Chairs including drafting formal Committee papers · Stakeholder management · Managing projects through to effective delivery · Working with Microsoft Office · Working or studying with academic papers and content · Some experience in strategic planning and the ability to allocate resources effectively and manage budgets SKILLS · Effective communication and inter-personal skills, with the proven ability to manage and build and maintain relationships with a wide range of internal and external stakeholders, and the confidence to work with and liaise with scientists and senior researchers · Copyediting and proofreading skills to suit various formats, e.g., lay summaries, newsletters, social media, press releases, website, editorials, adverts, calls for papers with the ability to edit a high volume of academic or scientific research with a commitment to accuracy and detail · Ability to write clearly and accurately about scientific and technical issues including ability to distil complex issues and communicate them in a clear and accurate way to different audiences and write reports, briefs, and summaries for senior leadership and committee papers · Ability to write reports, briefs, and summaries for senior leadership and committee papers · Ability to problem solve and assert diplomacy when required · Strong organisational skills and experience planning multi-stakeholder meetings and events
Records and Data Protection Officer Bracknell / Hybrid Temporary for 8-12 Weeks £13.74 - £16.48 per hour 35 hours per week Our client, a high performing local authority, is now seeking the temporary services of a Records and Data Protection Officer, to be responsible for the governance, safeguarding and delivery of information related to an upcoming Government Inquiry. This role will support and advise staff at all levels within the organisation on records matters and manage information transitions between organisations effectively. The role will include managing relations with the Government Inquiry Team as necessary to ensure that best practice processes are being embedded and established appropriate information management procedures are being followed. RESPONSIBILITIES:•Review existing records for information relevant to the inquiry and complete de-duplication and relevance tagging activities •Liaise with departmental contacts to identify information and records relevant to the Inquiry •Ensure best practice records management policies and procedures are adhered to •Ensure organisational compliance with the Public Records Act and Inquiries Act 2005 •Regular analysis of data systems using agreed search scopes and e-discovery tools to identify records and data relevant to the Inquiry •Review and perform redaction on sensitive documents where required •Advise on retention and disposal of records relevant to the inquiry •Support internal and external stakeholders as a part of the Inquiry response •Preserve corporate memory and heritage by ensuring preservation of relevant records •Work with other staff in ICT to manage the creation of SharePoint sites to support the Inquiry response •Support the organisation to prepare data for upload to the Inquiry website •Work with other staff in ICT and Digital services as designated and as required for the delivery of the role QUALIFICATIONS AND EXPERIENCE•Educated to degree level or equivalent, or able to demonstrate in-depth knowledge and experience in the role requirements •Up to date knowledge on legislation relating to Data Protection •Strong searching and analytical skills across a wide range of information systems •Ability to conduct research using a variety of techniques, in order to gather evidence and evaluate intelligence, recording in compliance with documented standards and legislation •Good project management and organisational skills •Experience in using M365 suite, in particular Microsoft SharePoint Online •The ability to remain calm and act constructively with the ability to resolve complex issues in at times a pressurised environment •Able to influence others with a fair and considered approach and present persuasive counterarguments •Ability to clearly summarise information and produce reports for senior managers, to enable decision making
Librarian – Part TimeNorth London Permanent £31,000 Pro Rata2.5 days per week, flexible hours The Highgate Literary & Scientific Institution (HLSI) is seeking a qualified Librarian to manage and operate their library - the focal point of this unique and historic organisation. HLSI supports the local community through an ever-evolving programme of events and activities, and for its many active members, it is at the heart of their cultural and social life. Founded in 1839 in Highgate, North London, HLSI is an independent organisation funded by membership subscriptions and the income from its activities. A lending library, an archive and lectures have been at the core of HLSI from the start. A large number of members volunteer to support HLSI’s many current activities, including the library. The Librarian will be responsible for the selection, ordering, accessioning, cataloguing and classification of books and other material for the library. The Librarian will raise the profile of the library and promote its resources for both independent learning and reading for pleasure.The library has some 25,000 books available for members to borrow and the lending collection is constantly updated, covers a wide range of subjects and includes a children’s corner. The library is a member of the Independent Libraries Association. As the only member of library staff, you will be self-motivated and capable of all aspects of running a modern library including: RESPONSIBILITIES:· Selection, ordering, accessioning, cataloguing and classification of books and other material for the library· Stock management: reviewing of existing stock, assessing the need for repairs and stock disposals· Maintaining the library as an inviting and orderly resource for members and visiting members of the public, complying with health and safety requirements· Maintaining the library webpage on the website (WordPress) and the online library catalogue (Heritage Cirqa)· Reporting to management on library activities and statistics· Answering members’ enquiries and representing then to the wider public· Supporting and managing volunteers for all library routines and assisting in their recruitment and training· Looking for initiatives for promoting the library, such as book events and author visits· Maintaining and safeguarding the special collections and providing access to members and the general public QUALIFICATIONS AND EXPERIENCE· Previous experience as a qualified Librarian with the ability to apply this knowledge and skill within the wider community· Experience of Heritage Cirqa (or a comparable library system)· Good communication skills and a high standard of customer care· Excellent organisational skills and good IT skills· Ability to work as part of a team as well as individually, following guidelines and instructions· Courteousness with colleagues, members and visitors, providing a welcoming environment· Care and attention to detail and a proactive approach to work· Readiness to work flexible hours as negotiated DESIRABLE EXPERIENCE:Experience with volunteersKnowledge of Data Protection· Experience of using WordPress would be an advantage, although training will be provided
Library and Information Services Manager £47,500 – £50,000 Full Time – 35 hours a week LondonOur client, a Professional body in the healthcare sector, are looking for a Library and Information Services Manager (LIS Manager)to join their established and busy Knowledge and Research (K&R) directorate. This role will manage the work of the Library and Information Services Coordinator, who supports the LIS Manager in running the physical library and operating the other Library and Information Services (LIS) that the organisation offers. This is an exciting time to be taking over the management of the Library and Information Services, as they complete the final stages of a significant refurbishment of their building, and develop a LIS offering to members, and continue the development of a significant Knowledge Management Programme. PURPOSE OF THE ROLE · To lead the management and strategic development of the Library and Information Services, and support the education, continuing professional development and research needs of bodies members by providing and facilitating equitable, timely and cost-effective access to appropriate information and provision of information and library services. · To help members of the staff team to achieve their strategic objectives, by providing research support, access to information resources and advice, advising on, developing and delivering literature search protocols, and maintaining searches on a range of agreed topics used regularly by staff and members. · To provide technical library and information services expertise and to manage the creation and delivery of the objectives, KPIs, management information and standard operating procedures relevant to the service, along with developing the budget for and delivering to that budget for those areas of work. To provide expert advice to the Knowledge Management Programme leading areas of work and projects within that programme. · To manage the Library and Information Services Assistant in relation to their work to maintain the physical and electronic library collections and catalogue. RESPONSIBILITIES · Devise objectives and KPIs, to be agreed with the Director of Knowledge and Research and provide management information and usage statistics to the Director of Knowledge and Research (K&R) for KPI review. · Regularly review current services and research the needs of end users to ensure service is delivering what members and any other relevant stakeholders need from such a service. · Maintain and apply, as appropriate, knowledge of changing technologies and developments in the library, health care and information sectors. · Provide advice to colleagues on the contents of available information sources and where relevant access to them. · Line-manage the Library and Information Services Assistant, including 1:1s, annual and mid-year performance reviews, and ongoing work and performance management. · Oversee the Library and Information Services Assistant’s work across all activities, and, in relation to the maintenance of library and information systems, catalogues and related work. · Collection development and make decisions on the renewal or addition of information sources and services, based on criteria agreed with the Director of Knowledge and Research. · Manage the online library catalogue, including reviewing regularly for whether upgrades or changes are needed, negotiating journal packages, and maintaining relationships with publishers. · Manage physical lending services, including circulation and tracking of library materials and reviewing of services regularly for whether upgrades or changes are needed. · Negotiate with suppliers of potential new information sources or services, providing information to the Director of Knowledge and Research for approval, and work with supplier to implement them if approved. QUALIFICATIONS AND EXPERIENCE · An undergraduate or postgraduate library/information qualification or equivalent experience. · Working knowledge of science, technology, medicine or health information resources advantageous. · Working knowledge of web technologies and their application in libraries. · Knowledge and experience of reference and library processing. · Knowledge and experience of applying cataloguing and classification principles and techniques. · Knowledge of and, experience in, managing and implementing library computer systems including library management systems, and electronic resources management systems. · An understanding of scholarly publishing issues and trends. (Beneficial) · Experience of MS office (Word, Excel, Project), MS Teams, Sharepoint · Experience of line management and coaching of staff. · Ability to work on own initiative and within a team. · Experience of managing and delivering to a budget and developing budgets for projects and areas of work. · Experience of leading and implementing change.
Librarian North London£28,291.10 - £29,191.04Permanent 36 hours per week, Monday to Friday. 40 weeks per year Our client, an education provider, would like to invite a talented and ambitious Librarian, who is serious about making a real difference to the lives of young people, to join their team. As an ambitious and inspiring professional, you believe that teaching is about transforming lives and futures. It is about ensuring that every pupil, whatever their background or level of ability, enjoys the support they need to achieve exceptional results. So, join the team – and enjoy the support needed to make a difference. RESPONSIBILITIES · Organising and managing the library, ensuring its effective use by classes, groups and individuals· Creating and implementing a policy for the library, which incorporates the educational aims and objectives of the organisation, and complies with data protection, copyright, health and safety legislation and the organisations disciplinary code· Taking responsibility for and managing the library budget, including the preparation of budget bids and estimates· Contributing to the curriculum, liaising with all departments and liaising with individual members of the teaching and learning support staff· Selecting, acquiring, organising and promoting Library recourses and ICT to support teaching and learning throughout the organisation· Ensuring equality of access for all pupils and staff to high quality learning recourses. This includes ordering resources for students to ensure all can access the library· Recruiting library assistants, supervising and training them and rewarding their achievements· Monitoring and evaluating the effectiveness of the service provided by the library and its impact on teaching and learning· Supervising pupils using the library for independent study, and leading supervision of daily unstructured time in the library space· Maintaining a welcome, supportive atmosphere conductive to positive learning experiences and following the school’s behaviour policy SUPPORT · Deliver small reading groups to ensure all students have access to reading· Supporting and advising staff and pupils in the selection and use of information resources to support curricular and leisure needs· Planning and delivering library induction lessons to support the development of information literacy and learning skills in partnership with teaching staff, and reinforcing these skills where appropriate· Developing and maintaining links with other libraries and relevant · Promoting the library and organisation as a centre of excellence for reading nationally through participating in national prizes, presenting success through the relevant professional networks e.g. through CILIP’s Youth Libraries Group· Leading enrichment opportunities around reading through planning, and leading trips and extra-curricular activities· Supporting the pastoral team with utilising reading material in pastoral interventions and ensuring the library provides students with up-to-date accurate and age-appropriate information around pastoral issues PROJECT – LIBRRAY RESTORATION The library has gone through periods without a trained librarian in post, aswel as disruption to normal functioning due to the COVID-19 pandemic. Subsequently the post holder will need to undertake a restoration project to restore the library to full functionality. Tasks will include: · Migration of data to a new ILMS (Integrates Library Management System)· Data cleaning of student data· Data cleaning of the catalogue· Physical reorganisation of the stock· Library stock take· Collection-wide weeding· Reestablishment of hardware and software such as security tag system It is estimated that this project will take approximately 18-24 months to be entirely completed, when worked around day-to-day duties PERSON SPECIFICATION· First degree or Master’s degree in Library and Information Science· Experience in an education environment/working with young people· Experience in leading library services· Excellent communication skills and organizational skills· Able to organise own work and time productivelyAble to work with minimal supervision and to exercise judgement and initiative in your daily workHas a flexible approach to work and to changeCommitment to safeguarding and promoting the welfare of children and young p
Information Governance Consultant 1-month contract £25.91 per hourLondon 35 hours a weekRemote About the company Our client, a professional body for clinical specialists are looking to recruit an Information Governance Consultant. The consultant will report into the Head of Information Governance who has overall responsibility for the information governance function which includes the Archives, the records management function, information security (non-technical) and information compliance. The Information Governance Consultant will support the Head of Information Governance with specific pieces of work relating to information compliance. KEY TASKS AND MAIN RESONSABILITIESTo review and update Information Governance Policies and Procedures.To develop and deliver training both elearning/in person.Lead on the completion of the annual Data Security and Protection (DSP) Toolkit submission. Undertake Privacy Impact Assessments.Review contracts for data protection compliance. Undertake a privacy notice and Appropriate Policy review PERSON SPECIFICATION BCS Data Protection Practitioner Certificate foundation level or equivalent qualification or experience. Experience of managing PIAsExperience of providing trainingExperience of advising on information compliance issues in an organisation Good working knowledge of UK Data Protection legislation, PECR and related guidanceAble to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail to staff at all levels.Excellent IT skills, with thorough working knowledge of Microsoft Office (particularly Outlook, Word, Excel and PowerPoint).Proven ability to manage own workload to meet deadlinesExcellent attention to detail and accuracyAbility to deal with highly sensitive information in a discreet and confidential way. Good communicator and able to deal with a wide range of stakeholders both internal and externalExcellent interpersonal skills with proven ability to work collaboratively and build rapport, confidence and trust quickly with a wide range of people.Ability to exercise discretion in dealing with confidential or sensitive matters and be able to deliver difficult messages with diplomacy and tact.Able to find pragmatic solutions, seek improvements, and adapt to changing situations.Ability to work with minimal supervision, manage own workload and taking responsibility for achieving results.Ability to work to deadlines and manage workload, balancing long term, shorter term and immediate priorities.Ability to interpret complex or technical ideas and communicate in a simple way. DESIRABLE Experience of undertaking information governance contract reviews Evidence of completing the NHS DSP Toolkit
Systems and Services LibrarianLondon£40,000ASAP START35 hours per week including one evening shift a week during legal terms. S0me Saturday working may be required so flexibility is key About the companyOur client is one of 4 historic societies that educate and train barristers in England and Wales. They are looking for an enthusiastic team player to take overall responsibility for cataloguing and for system administration of the library management system. You will also provide an enquiry service, deliver legal research training, maintain the Library's Intranet and webpages, and co-ordinate its social media output. MAIN DUTIES AND RESPONSIBILITIES Cataloguing• To catalogue books and other materials using the SirsiDynix LMS• To have overall responsibility for the cataloguing workflow, allocating work to other staff and maintaining cataloguing standards• To train all staff as required in cataloguing, following AACR2, MARC and the Library’s own internal policies and practice• To have overall responsibility for the Library’s special collections and rare books, including cataloguing (which may be delegated) and issues of conservation, storage and locationSystem administration• To be the Library’s system administrator, maintaining the SirsiDynix LMS as a database and a public-facing catalogue• To deal with all issues relating to technical support, upgrades and customisation of the LMS• To liaise as necessary with contacts at SirsiDynix and with the Inn’s IT Manager and IT support serviceEnquiry service• To provide a professional research and enquiry service for barristers and students using hardcopy and online resources• To work at the Library enquiry desk either on a rota basis or to provide cover as required• To answer enquiries relating to manuscripts, rare books and special collections• To assist the Archivist as required with historical enquiries using published sources• To train and supervise junior staff in relation to enquiries and research as neededTraining, presentations and events• To deliver legal research training either to groups or one-to-one• To take part in Library presentations, tours and inductions• To support events such as Student Introductory Evening or fresher’s fairs at the law schools• To support in-house training for junior staff as required, including presentations on library-related topicsIntranet, website and social media• To ensure the Library Intranet is up to date and functional, and from time to time to review its content or format and suggest changes or improvements• To ensure the Library webpages are up to date, and from time to time to review them and suggest changes or improvements• To co-ordinate Library social media content, including some generation of original content, and to supervise junior staff in relation to this• To liaise as necessary with the Digital Marketing team in relation to the clients website and the social media channels Qualifications and Experience • A degree and a qualification in library or information studies• Previous experience of working as a law librarian beneficial• Experience of cataloguing using AACR2 and MARC• Experience of system administration using SirsiDynix or a comparable LMS• Experience of delivering legal research training and/or other kinds of training or presentations• Experience of training and supervising staff is highly desirable• Capable of public speaking, with good written skills and the ability to converse with a range of people at all levels• Excellent IT skills, preferably including Excel, PowerPoint, web/Intranet technologies, library management systems• Organisational skills and preferably experience of project work
Library AssistantSouth London£12.98 per hourASAP Start Contracts until March 2023 Working rota35 hours per weekThere will late finishes of 6pm and a requirement to work a Saturday one week and a Sunday another week with the 3rd weekend off. Possible Part Time options of Friday 9-6 / Saturday 9-5 / Sunday 10-4 but that would be the same for the whole contract so no weekends off About the companyOur client, a high performing public library service which is very well regarded within the community has the need for Library Assistants to assist with the provision of this borough-wide service, ensuring a high level of effective customer service by carrying out a range of administrative duties to facilitate the libraries’ day to day operation. MAIN DUTIES AND RESPONSIBILITIES • Be the first point of contact for the public in libraries and support users to make best use of the range of services available• Proactively welcome and engage customers in library spaces and community settings• Work within a designated team to deliver library services and ensure delivery of the digital-by-default and the government’s assisted digital agendas• Deliver excellent customer care through floor walking and actively promoting the joy of reading and the full range of library services to customers• Assist users in making effective use of the Library & Information Service, maintaining a high standard of personal customer care in all contact with service users• Respond to enquiries from the public, assisting where possible, signposting to other services and referring on any unresolved queries to a more senior officer• Utilise a range of IT skills to undertake appropriate duties efficiently and effectively and provide support to the public in their use of IT resources • Ensure the public have access to all resources by maintaining good order. This includes the shelving and tidying of stock• Ensure the space always looks welcoming and attractive• Undertake on a rota basis under five sessions, liaising with schools as appropriate in order to facilitate class visits to the library, including providing library inductions, helping to class to select books and reading stories as required• Undertake accurate cash handling and participate in the accounting and the reconciliation of various sources of income on behalf of the Library & Information Service and in accordance with financial regulations• Undertake the necessary routines and processes to ensure that new stock is available to the public promptly• Support the management of stock through the use of Collection HQ and similar tools as directed• Carry out procedures for the control, loan and exchange of stock between libraries Qualifications and Experience • Previous experience and knowledge of library & information services• Strong knowledge and experience of the basic routines of a library & information service • Excellent knowledge of the delivery of digital services• Good knowledge and organisation of stock categories and materials within a library• Ability to work on own initiative without direct supervision• Good organisational skills and excellent attention to detail• Excellent communication skills both written and verbal• Excellent customer care skills • Strong knowledge and use of of ICT packages and digital resources Additional Requirements • Able to work library hours including late nights and weekends.• Able to attend, as required meetings, courses or events outside normal working hours to fulfil the needs of the post.• Staff are expected to work flexibly across the Service in any location as required.
Operations Officer (Library Manager level)South London£21.52 per hourASAP Start Contract until March 2023 Working rota 35 hours per weekThere will late finishes of 6pm and a requirement to work a Saturday one week and a Sunday another week with the 3rd weekend off. About the companyOur client, a high performing public library service which is very well regarded within the community has the need for an Operations Officer to provide a high quality customer focused Library and Information Service in accordance with the Council’s vision, key priorities and service core principles: To deliver excellent customer care and engage with communities to promote a love of reading and learning and the full range of library services.To understand, support and develop different ways of accessing library services and deliver the digital-by-default and the government’s assisted digital agendas.Work within a designated team to deliver library services and act as the face of the service to all residents.To work towards improving service delivery and service performance. MAIN DUTIES AND RESPONSIBILITIES •Lead and manage the effective and efficient operation of library services to ensure excellent customer service.•Operationally implement practices and procedures related to the organisations digital-by-default and the government’s assisted digital agendas.•Support colleagues in delivering digital and information services.•Manage allocated staff to ensure the efficient and effective delivery of services. Undertake PES interviews and any other processes associated with human resource management to ensure continuity of service delivery.•Motivate staff and ensure training needs are identified and met in the most appropriate way.•Ensure library spaces look welcoming and attractive at all times allocating staff as necessary.•Ensure buildings delivering services are maintained and managed according to requirements and Health and Safety standards.•Work with colleagues to ensure the efficient and effective delivery of services.•Ensure targets for service delivery are met against specified outputs and outcomes.•Ensure all accurate statistical information is returned and reported to senior managers when requested.•Be responsible for overseeing that financial procedures such as cash handling and banking are done to required standards.•Ensure all stock related activity is delivered in accordance with specified targets, expectations and outcomes. •Working with colleagues, ensure access to reading and learning opportunities for both adults and children.•Work with the Outreach Officer to engage with community groups, providing advice as appropriate.•In collaboration with the Outreach Officer, co-ordinate, timetable and manage work in the community•To maintain an awareness of changes in the population to inform effective service delivery.•In consultation with senior managers, implement and deliver public services which meet the needs and expectations of communities and other stakeholders.•To use library IT systems as required.•To deputise for senior managers as directed.•Maintain an awareness of developments and trends both in the library and information world.•To participate in relevant staff and corporate development activities and to develop new skills and competencies to meet the changing needs of the service.•Follow guidelines that ensure staff comply to Data Protection and other statutory requirements. Take reasonable measures to ensure the safety of members of the public, staff and partners.•Undertake other duties, commensurate with the grade, as may reasonably be required. Qualifications and Experience • Chartered or qualified Librarian or must have experience of working in a public library or public space• Previous experience and knowledge of library & information services• Strong knowledge and experience of the basic routines of a library & information service • Previous experience of managing / supervising staff• Excellent knowledge of the delivery of digital services• Ability to work on own initiative without direct supervision• Good organisational skills and excellent attention to detail• Excellent communication skills both written and verbal• Excellent customer care skills • Strong knowledge and use of of ICT packages and digital resources Additional Requirements • Able to work library hours including late nights and weekends.• Able to attend, as required meetings, courses or events outside normal working hours and outside the borough to fulfil the needs of the post.• Staff are expected to work flexibly across the Service in any location as required.
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I am very much pleased with Ioanna Fytilopoulou from Sue Hill recruitment agency for finding me the right job.
The job conditions and the time of work suit with my current circumstances. Within a day of my registration meeting, she put me forward for an interview and then after called me to see how the interview went. I was very happy with the advice and service I received and have no hesitation to recommend Sue Hill Recruitment to anyone who is looking to secure a new role or even a career change.
Thank you for all your support.
Meaza T Abrahaley-M.
Sue Hill Recruitment have provided me with a first class service when I have been looking for work
They have always answered any queries very quickly, so I always felt supported. Strong communication meant I was always updated feedback during any of my interviews and I was lucky enough to secure a fantastic position at Boston University via their services
Daniel and Ioanna were friendly, caring and informative and I can't recommend their services enough.
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I decided to register with Sue Hill early last year after deciding to move on from a post I had been in for a number of years. I had a very helpful initial meeting where I explained my employment history and the type of role I was looking for.
Sue Hill always an interesting range of posts in a variety of fields which made them a good agency to be registered with.
I found the staff very helpful and friendly whenever I contacted them about a relevant advertised post. They would always explain the process by which I could apply. They were always prompt in responding to any enquiries. They were also re-assuring and supportive when I went for a role. The recruiter is very approachable and friendly which helped put me at ease about applying for roles
Last summer a post in an academic library became available. It was almost exactly the type of role I had been looking. I contacted Sue Hill to ask to be considered for the role. The recruiter matched my experience and skills to the post. After suggesting a small update to my CV, they put me forward for the role. They briefed me about the employer and what the role would involve.
I was offered and interview and given fuller information about the role. I was able to prepare fully for the interview based on this information. The recruiter supported me through the interview process.
I went to the interview and the information I was given proved essential in my ability to prove my suitability for the role and that I understood what would be required of me.
The following morning to my great delight the recruiter called me to offer me the role. They made sure I got confirmation of the job offer and arranged my starting date and contract within a couple of days and answered all my remaining questions about the role. I began the role within a fortnight of the offer and the recruiter made sure I was happy in my new role
I have now been in my post for a few months and am enjoying it greatly. Sue Hill ensures I am paid promptly and answer any questions I have regarding issues such as leave.
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I joined Suehill Recruitment in November when I was made redundant.
I spoke to Ioanna and have also dealt with Daniel who has helped me find suitable work. I had an initial interview for a position and both the organisation and I felt the job wasn’t suitable. I was then put forward for another position but was unsuccessful. Ioanna was so helpful and kind towards me and provided constructive feedback from my interview and told me I would find something more suitable.
In January I was put forward for a role at UCL Library and was successful in securing the contract position. I have now been working here for 5 months and I am really enjoying working there. The staff are all really friendly and helpful and I am really expanding my experience and knowledge. I think Sue Hill are a fantastic agency to have contact with when you are looking for work within the library sector.
Ioanna is especially kind especially if you don’t succeed in an interview.
Working with Sue Hill has been very good!
The team is very friendly and helpful when a problem occurs. I have been able to find placements in libraries through Sue Hill!
I have worked as a library assistant with Sue Hill for three years now across London, in a variety of prestigious posts in higher education. The service Sue Hill provides is excellent in terms of both understanding my personal motivations and targets, and in terms of my skills and professional development. Sue Hill enhances a flexible working environment, direct and pleasant communication and control over the timetable and weekly pay, as well as, the necessary support in financial matters. Furthermore, it allows the opportunity to further progress from a temporary contract to a permanent one with the client company -as has been my case with one of my assignments-. Sue Hill's service is essential in our professional fast paced times, especially since many of us require more than one job to make it through. I am thankful to my colleague who suggested the service to me back in 2015. I haven't looked back ever since.
Dr Michelangelo Paganopoulos
I have been registered with Sue Hill for years (but may have expired for periods without my noticing). Unfortunately, vacancies have been almost always in London, or in the furthest part of London for a reasonable commute as I live in East Hampshire about 50 miles/1 hour 10 mins from Waterloo. So, I was delighted when Daniel contacted me about a University of Winchester contract which I am currently employed on, and the application was speedily conducted by Daniel who kept in touch throughout the process of interview etc.
I am extremely happy with the service provided by Sue Hill Recruitment. Soon after an initial registration meeting, they were able to arrange two interviews for great positions and assisted me each step of the way. I was fortunate enough to be offered both positions and started within a week of accepting the opportunities.
Everyone I spoke to was communicative and responsive and made the whole process so easy for me.
I would just like to say a very big thank you to you and your team for helping me get back into full time employment so quickly. Also, for listening to what sort of employment I am interested in and finding me just that!
The service you and your team provide is exceptional and to the highest level of professionalism. Your website is really easy to get around to and use, I found it really appealing when I was looking for that one great agency to help me.
You were all so incredibly welcoming and professional from the minute I met you. I cannot thank you enough not only for your ongoing hard efforts but for your fantastic support and advice. I have no hesitation in recommending your service.
Once again, a huge thank you.
Thanks to Sue Hill Recruitment and Daniel & Ioanna
I've recently landed a wonderful new role at the very prestigious Wellcome Institute within their library.
I have been temping for a couple of years through Sue Hill and I have found them to be very supportive and encouraging. While temping work in such a specialist area can fluctuate, certainly there's been some excellent roles I've been put forward for at UCL, including an opportunity to work with rare books.
Sue Hill staff respond quickly and efficiently to any questions or queries and keep me up to date on potential roles and interviews. They have been very helpful and understanding, and provide clear and helpful communication, and matching my skills to suitable library roles, that they can see I would work well in.
I approached Sue Hill Recruitment about filling a temporary Library Assistant vacancy within our highly specialised academic library.
The consultants were extremely helpful, responsive and thorough from the first communication.
They both visited our library to better understand our requirements and to discuss face to face the role we needed to fill.
The quality of the candidates submitted and interviewed was extraordinarily high, and we soon had a wonderful candidate in post who was an excellent fit within our team.
My experience of working with Sue Hill Recruitment has been overwhelmingly positive and I cannot recommend them enough for their services.
Morgan Bailas-Ferry - Library Manager - Fashion Retail Academy
Having secured my position at Boston University through Sue Hill, I have since used their services when I have required temporary cover for my Library Assistants and most recently the recruitment of a Deputy Librarian.
Again they provided strong, quick and informative responses to all of my queries and it is clear that they strive build a relationship with their clients and understand their needs and the kind of candidates that best suit the working environment.
It’s great, and very reassuring, that I have a named contact I can approach directly, and I feel I can approach them at any point and ask all and any
questions I need to.
David Crossinggum - Librarian - Boston University
Daniel kindly arranged for Miguel to catalogue my collection of fly-fishing books. I can’t tell you how impressed I am by what he has done. I must add that he is an exceedingly pleasant young man who took great pains to show me what he was doing as he went along, and to patiently explain how to use the material now downloaded into my PC.
I am really most grateful to Daniel for arranging all this and must warmly recommend his services for others. In fact, I will be in touch again shortly to ask if Miguel can come again to do the same job for other parts of my book collection.
Richard Rondel - Private Client
I have been using the services of Sue Hill Recruitment to fill temporary positions within my team for almost two years. My colleagues and I have been consistently impressed with the quality of the suggested candidates, some of whom have gone on to secure full-time roles with us. The support provided to me by the Sue Hill team during the recruitment process and to our Sue Hill-contracted employees when in post has also been unfailingly responsive and pleasant. I would not hesitate to recommend Sue Hill Recruitment to colleagues in the library sector who are looking to fill positions.
Dominic Allington-Smith - Open Access Publications Manager - University College London
We have used Sue Hill to recruit part-time library assistants in our small but busy library for many years and have found them to be invaluable. They have found us a sequence of great candidates and been able to react swiftly to make finding a replacement easy for me, each time one of our assistants moves on!"
Alice Tyrell - Director for Academic Programs & Librarian - University of Notre Dame (USA)