data recruitment specialists

​An exciting full-time opportunity has arisen for an Assistant Knowledge and Information Officer to join a respected law firm’s Global Finance Markets Information Services team. The team plays a vital role in ensuring their lawyers have access to the right information at the right time.  The team manages an extensive range of printed and online legal and business information resources supporting the firm’s global knowledge and business development strategies.  The role is based in London with a hybrid working model in place.The ideal candidate will be an eager BA or Information Science degree holder with a good working knowledge of MS Office.  This role is an ideal opportunity for a graduate who has the desire and ambition to move into the information field and progress.  You will have a strong team working approach and be confident in communicating with internal and external stakeholders at all levels.  You will seek to pro-actively build and develop relationships to compile and promote awareness of information resources firm-wide.As Assistant Knowledge and Information Officer your job role will include:Compiling and promoting current awarenessHaving a good working knowledge of MS OfficeAssisting with the maintenance and development of intranet pagesOrganising trainee trainingAssisting with and managing projectsHaving excellent organisational, administrative and time management skills.Training clients so they have the knowledge to efficiently research using the services and systems provided.Having a forward thinking, original and confident approachYou will possess the ability to develop a good understanding of the work of the Global Finance Markets Information Services and to appreciate clients' information needs.This is a great job opportunity for a BA or Information Science graduate who will gain valuable marketable skills to further develop their career.If you would like to find out more about this job vacancy or other Knowledge and Information roles, then please email your cv to info@tfpl.com

​Project Archivist - Belfast, Northern Ireland - Permanent or FTC if preferred​An entertainment company in Belfast has an urgent job opportunity for an Archivist with digital collections management expertise to ensure the efficient response to internal requests relating to the archive and collection of sound recordings, film, paper archives and objects.Key job responsibilities include:Manage, catalogue and ingest into the collectionAdvise on digital collection management procedures.Advise on preservation of digitised and born digital content.Enhance existing metadata where appropriateScope, recommend, and help implement new digital preservation system alongside IT colleagues; manage migration of content into new system.Define and improve workflows for effective digital asset management, including ingestion, version control, access control levels, permissions, and preservationMaintain standards for the cataloguing of the sound recordings on new software.Advise on security issues related to digital collections management, particularly related to digital preservation and cloud storageCatalogue the paper archives and objects in accordance with ISAD (G).Research and respond to internal requests for access to the archiveIdentify gaps in current holdings.​Essential Job Requirements and Person Specification:​Experience with digital asset and content management, including taxonomy creation and design, indexing, cataloguing, metadata management, preservation, and collections management (especially related to audio-visual collections)Experience in archival collection development.Competence in archive cataloguing and metadata managementExperience in preservation management.Understanding of copyright and intellectual property rights/digital rights management.Methodical and logical.Flexible, organised, with excellent project management skills.Highly ICT literate.Able to work in a team, friendly and able to relate well to a wide variety of people.Good written and oral communication skills.This position is based in Belfast, Northern Ireland and is offered on a permanent or long term contract basis, as preferred.​This position is managed by our sister company TFPL. To be considered for this please forward your CV to info@tfpl.com

​Academic Liaison Librarian (0.5 FTE)Birmingham1 Year Maternity Cover ContractPart Time hours – 18.5 per weekHybrid Role£27,116ASAP Start  About the company Sue Hill Recruitment have been instructed by our HE client, who is seeking an Academic Liaison Librarian to be based in Birmingham to cover a 1-year Maternity Contract, working 18.5 hours per week. Reporting to the Academic and Digital Skills Manager, the post holder will provide specialist library support for the learning and teaching activities of a specified curriculum area. This post would also have significant reporting lines to the Dean of the Birmingham campus for all day-to-day operational responsibilities.  The post will be required to work on the weekends to provide cover for the students on the Birmingham campus. What you’ll be doingAs part of the Academic Liaison Librarian Team within the Library and Learning Resources, you will focus on the development of specialist, curriculum focused Digital and Information Literacy skills, resource support and support for design, planning, validation, delivery and review of courses and programmes. You will contribute to the provision of a blended and holistic curriculum of digital and information literacy, via the InfoSkills programme. You will take into account the differing needs of students as they progress in their academic careers, and aim to develop the academic success, lifelong transferable skills and employability of our student body.  You will require excellent interpersonal and team working skills, and the ability to liaise with academic colleagues and work collaboratively across the institution. Evidence of a commitment to and knowledge of contemporary Digital and Information Literacy developments are essential, as is the ability to work strategically to deliver services aligned with objectives and values. MAIN DUTIES Design, deliver and facilitate training for students and staff in digital and information skills relevant to a specific curriculum area, taking into account good current practice in pedagogical theory and the differing needs of students and researchers as they progress in their academic careersLiaise with academic staff in a given area, to ensure appropriate learning resources and effective digital and information literacy skills are delivered, with reference to the LLR’s strategic vision and action plan and support the Senior Academic Liaison Librarian and Head of Academic Services in the development of the InfoSkills programmeAct as a point of expertise within the Institution for the development of digital and information skills, contributing to the delivery of library enquiry services, including physical and virtual enquiry services, and responding to specialist subject-based enquiriesWork as part of the Academic Liaison team to develop innovative methods for reaching students across a wide geographical area using digital platforms and other forms of technologyGain a thorough understanding of the needs of students and staff within your curriculum area in order to advise on collections and learning resources, to support the Head of Academic Services and Head of Collections in ensuring a joined up and holistic approach to resource provision and collection developmentWork with the Senior Academic Liaison Librarian and Head of Academic Services to ensure the delivery of the LLR’s Marketing Strategy in order to maximise the Library’s impact within the InstitutionSupport and participate in the implementation of methods of innovative engagement with key customer segments, collation of feedback in order to improve and develop new and existing services, and methods of demonstrating the impact of all our activitiesWork closely with teams across the LLR to ensure liaison represents the full range of services, collections and resources and demonstrate a commitment to a joined up and holistic approach to communication and engagement with all library staff in an inclusive and collaborative mannerBe an advocate for the Library, actively engaging with and promoting service developments in line with relevant LLR policies and priorities as identified by the Head of Academic Services, Senior Academic Liaison Librarian and LLR’s Management teamProvide support for the design and provision of high quality, current, diverse and representative reading lists, taking into account good current practice in pedagogical theory Project a positive professional image to all colleagues and customers internally and externallyManage own time and workloads efficiently and consistently meet deadlines, demonstrating an ability to respond effectively to the unexpectedTreat all employees, colleagues, customers and visitors fairly and equitably. Acknowledge the opinions and contributions of others, recognising the benefits of difference and diversity. Represent the Library and Learning Resources on relevant committees internally and externally, for example Academic Discipline and Institute Boards, as required. Demonstrate the ability to understand the views of others in order to influence and negotiate effectively to achieve agreed outcomes, manage expectations and take a positive, but pragmatic approach when representing the LLRIn collaboration with the Special Collection Librarian, support special collections and archives material within the LLR digital and information literacy programmes.Undertake promotion and publicity of library services as appropriate, using a range of traditional and web-based methods•         Participate in routine staff rotas, as required Why you will be hiredTo be considered for this role you will require:•         First degree or equivalent•         Professional qualification in Library and / or Information Studies OR significant previous experience in providing liaison / subject librarianship in an FE or HE environment•         Teaching qualification advantageous but not essential•         Evidence of a commitment to and knowledge of contemporary Digital and Information Literacy developments•         Recent experience of delivering Information and Digital Literacy skills training, and producing associated materials•         Recent experience of developing digital capabilities in a library and information context•         Experience of working with a range of different learners e.g. mature students, school leavers•         Good interpersonal and communication skills with the ability to communicate effectively at all levels•         Able to work as part of a team and in partnership with others•         A commitment to meeting user needs and a proactive, positive approach to student centred service development providing enquiry support •         Experience of collection development work across print and digital collections services using different channels Additional InformationThis is a fantastic opportunity for an experienced Liaison Librarian to assist with the ongoing development within Library and Learning Resources If you are interested in learning more: Please get in touch on 020 7378 5469 or Daniel.rose@suehill.com

​Head of Information Governance and Access RightsLondon£41,747 - £47,591Permanent Full Time Role37 hours a weekHybrid RoleASAP Start following Vetting process About the company Sue Hill Recruitment are delighted to be working with our UK government departmental client who is responsible for affairs both here and overseas. An exciting opportunity has arisen for a Head of Information Governance and Access Rights to work in the Freedom of Information Rights and Access within the Knowledge and Information Management (KIM) team. This role is central to the Department’s commitment to openness, transparency and compliance withPublic Records legislation. The KIM team is responsible for all aspects of managing the department’s record keeping systems whilst aligning with the Public Records Act. The post holder will manage all FOI and Subject Access Requests and will have a particular responsibility for working closely with the Legacy team on FOI and Subject Access Requests that are linked to issues from the past but remain relevant to work today. A strong understanding of the management of personal data both under FOI and GDPR will be essential.  Duties will also include the responsibility for monitoring compliance and raising awareness of the General Data Protection Regulations (GDPR). This position with be subject to Security clearance to Developed Vetting (DV) Security Clearance level   What you’ll be doingThe main responsibilities of the role include but are not limited to: ·         Engaging with senior managers regarding the management and access to information requests including taking ownership of FOI’s, Information requests and DPA compliance and reporting.·         Managing and monitoring the progress of requests under the Freedom of Information Act, Data Protection Act and Environmental Information Regulations to meet statutory deadlines and providing advice and guidance to business groups on requests, applications of exemptions and appeals.·         Briefing ministers and senior officials on complex information access requests involving public interest tests and restrictions on disclosure of sensitive information.·         Raising awareness within the organisation, promoting information management, ensuring delivery of staff training in information access and personal and that staff awareness remains high.·         Ensuring a collaborative and joined up approach to managing requests for information that impact on the work of the Legacy team·         Assisting records and information management projects and providing input to overall branch objectives, management, Board members and relevant external organisations.·         Collaborating with the Data Protection Officer (DPO) to ensure GDPR compliance. Why you will be hiredTo be considered for this role you will require:•                     Thorough understanding of the Freedom of Information Act (2000). This will include but not be restricted to, a strong understanding of the exemption provisions provided under the FOI Act and how they are applied and a good understanding of Public Interest Tests and when and how they should be applied•                     Certified Data Protection Practitioner qualification advantageous•                     Demonstrable experience of managing electronic document and records management systems•                     A sound understanding of the Data Protection Act (2018), in particular a good understanding of the General Data Protection Regulation (GDPR•                     Strong written and oral communication skills•         Ability to build positive relationships and work collaboratively with colleagues and key stakeholders, as well as working independently.•         Self-motivated and hardworking with excellent attention to detail.•         Ability to solve problems quickly and sensitively and find new solutions. •         Confident, positive, and energetic individual with a can-do attitude. Our client is committed to being an inclusive employer with a diverse workforce and encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences. They strive to be an inclusive employer and are recognised by its staff and externally as being an employer where Diversity and Inclusion are valued. They hold a Diversity & Inclusion Charter Mark and are an accredited Disability Confident Leader organisation.

​Records and Information Governance ConsultantPortsmouth£35,000 - £40,0001 Year Fixed Term Contract (Full time or Part time options)35 hours a weekSome remote working available ASAP Start  About the company Sue Hill Recruitment are delighted to be working with this Portsmouth based Heritage client who is looking to recruit a Records and Information Governance Consultant on a 1-year fixed term contract. This position will play a crucial role in helping to ensure that the client operates efficiently and effectively.A new Vision and Strategy sets out ambitious plans to increase their impact as a civic space, artistic venue, and visitor destination whilst improving their financial sustainability through increased commercial events and fundraising. In order, not only to do all of this, but to excel at it, they need to strengthen how their data and physical files are held and managed.They are now working towards being, a “digital by default” organisation. Reviewing and renewing all governance and records is an important part of this preparation. This is an opportunity for the right person to develop their policy and systems fit for the 2020s and beyond. They are seeking a dedicated Records and Information Governance professional to work over the next 12 months, to review how information is held, and to help put in place an effective data management policies and systems, enabling information-driven decision making. You will be joining a small, supportive, dedicated, and ambitious team at a time of change.  What you’ll be doing•         Lead the development and implementation of a records and information management function with responsibility for strategy, content, and compliance, which will impact on all departments and volunteers across the organisation and be pivotal in achieving effective decision-making.•         Ensure that information is held in such a way as to support the transition to registered charity status as part of the 2021 plans.•         Lead the development of analysis and reporting systems, to turn data into management information to drive the improved performance/use of human and financial resources. •         Mentor and train staff and volunteers in effective records management, data analysis and reporting techniques, embedding good practice.•         Identify and categorise the disparate sources of information held both electronic and hard copy.•         Digitise existing hardcopy records into electronic form where practical and to dispose of hard copy records where legal and practical so to do.•         Design and implement data capture processes which are electronic by default using Microsoft Office 365, Donorfy (the organisations recently acquired database/CRM) and People HR (recently acquired HR management system).•         Design and establish analysis and reporting systems based upon information held within Office 365, Donorfy and People HR to enable effective decision making.•         Ensure the corporate data information strategy complies with all statutory regulation (e.g., GDPR). •         To develop and encourage the capture and sharing of learning.•         To promote the effective use of ICT in information management.     Why you will be hiredTo be considered for this role you will require:•         Three years’+ experience working in a records management and reporting role.•         Records Management qualification beneficial.•         Experience of configuring, administrating, and maintaining a records management system.•         Experience of creating/developing reports and automated systems for reports from data.•         Experience in the identification of information system needs, and the analysis of their requirements.•         Ability to produce data analysis to drive strategic improvement and business performance.•         Experience in the interpretation and analysis of datasets.•         Experience of turning data into information, information into insight and insight into business decisions.•         Excellent project management skills.•         Good evaluation and analytical skills and the ability to engage with multiple audiences. •         Excellent written and verbal communication.•         Ability to build positive relationships and work collaboratively with colleagues and key stakeholders, as well as working independently.•         Self-motivated and hardworking with excellent attention to detail.•         Highly IT literate with experience of Microsoft Office 365 and familiarity with CRM systems. •         Ability to solve problems quickly and sensitively and find new solutions. •         Confident, positive, and energetic individual with a can-do attitude.•         Experience of creating visual insights from data (e.g., Tableau, Microsoft BI or Dashboard reporting generally).   Additional Information  •         This is a 12-month contracted post of 35 hours per week over five days Monday to Friday but with flexibility across evenings and weekends to fulfil operational requirements. Opportunities to work 4 days a week also available•         Pension. Staff are eligible to join the Workers Pension Fund (contributory: employer 7.5%, employee 1% of gross salary).•         The post will be subject to a one-month probationary period, during which the appointment may be terminated by either party giving to the other one week’s notice. Notice after the probationary period is one month by either side.•         The annual leave allowance is 25 days plus two ‘given’ days over Christmas to provide cover, and all statutory public holidays.•         The post is subject to informal and formal procedures for review and appraisal. Training and development are discussed as part of this process.•         Some travel expenses may be reclaimed based on location of employee

​Information Governance OfficerBristol / London£38,261 - £39,832Permanent Full Time37 hours a weekOffice / Remote working modelASAP start   About the company Sue Hill Recruitment are delighted to be working with this independent public body who report to Government through the Department of Education. They are seeking to recruit an Information Governance Officer to join their team, as the current employee has moved to a different department within the organisation  Ideally this role will be based in Bristol, but the client would welcome applications from candidates looking to work in London who would be flexible to travel to Bristol on an Ad-Hoc basis for meetings and reviews. The client is looking to implement a 40% office-based policy throughout the business  What you’ll be doingThe post holder will have the following key responsibilities: Information Governance•         Information access requests are managed, overseen, and responded to in accordance with legislative requirements. •         Effective management of data, data protection impact assessments (DPIA), data access requests and the rights of data subjects in accordance with legislative requirements. •         Provide advice and guidance on information governance issues, trends and developments, for example, privacy notices, DPIAs.•         Lead on the ongoing maintenance of the organisation’s ROPA and Information Asset Register, including co-ordinating regular reviews and updating of assets and processing activities where needed.•         Support the Head of Knowledge Management and Information Governance’s work on the information management and governance agenda.•         Ensuring a flexible resource is available across all knowledge and information management functions, with issues picked-up and dealt with at pace.•         Supporting the delivery of activities underpinning the Knowledge Management and Information Governance strategy.•         Supporting the delivery of the organisations functions and strategy and the outcomes and objectives in the organisations business plan.•         Deliver objectives in a way which models the organisations values and behaviours.  Records Management•         Provide technical expertise and advice to staff on records management, current and projected operational requirements, issues, risks, legislative, regulatory matters and latest developments in the field. •         Policy and guidance for record-keeping is formulated, overseen, and implemented, adhering to legislative requirements for both paper and electronic records. •         The administration of the records management system is managed and used in line with the organisations policies and best practice.•         An enquiry and record retrieval service is managed, and transfer of records to The National Archives is in accordance with their requirements. Information Management•         Work with colleagues to align knowledge and information management policies and processes with ongoing developments across the organisation.•         Ensure that staff understand knowledge and information management principles and requirements and receive training appropriate to their needs.•         Support Information Asset Owners and other business leads with their responsibilities.•         Develop and roll out organisation-wide KIM Induction training. Why you will be hiredTo be considered for this role you will require:•Relevant experience of working in Information Governance and Records Management and / or suitably qualified•Understanding how information management and governance should develop in the context of its work•Good strategic awareness of the connections between various information access and management legislation •An ability to disseminate and embed best practice in information management and governance within the organisation •Create new and imaginative approaches to work-related issues. ·         Identify fresh approaches and show a willingness to question traditional assumptions and practices •Experience of setting up / managing records management systems and processes•Experience of managing information within a SharePoint environment desirable but not essential

​LibrarianLondon£30,732 pro rata6 Month Fixed Term Contract35 hours a weekJan 2022 StartSite based position   About the company Sue Hill Recruitment are delighted to be working with this Education provider who are seeking a Qualified Librarian to provide assistance with a backlog of work due to long term sick leave. The role actively supports teaching, learning and research through a full range of professional activities including selection and preparation of materials and maintenance of collections, development and exploitation of electronic and print resources and delivery of these resources to users. The postholder will continue to develop their experience and understanding within the higher education sector to ensure the provision of a quality service. The role holder will be required to plan and progress/organise the work of others within a defined/discrete area or as a project leader within clearly defined procedures/objectives. Role holders will be required to work closely and flexibly with Reader Services and other colleagues. What you will be doing•         Select and acquire appropriate materials in line with the collection development policy and within the available budget allocation. •         Undertake cataloguing and classification of material in collaboration with others as appropriate and to participate in the physical maintenance of stock including preservation, relegation and disposal. •         Deal with and respond to reference enquiries and other information services working collaboratively with Reader Services colleagues•         Demonstrate an awareness of information sources in the relevant subject fields, to develop and present information skills training•         Develop guides to services and resources, to maintain web pages as appropriate•         Provide specialist/professional advice and recommendations within specific parameters/professional guidelines to support informed decision making•         Work collaboratively with all colleagues across LLRED (Library, Learning, Research and Enterprise Directorate) to bring together the wider programme of activities. Notably, to practice a matrix reporting line across the library and special collections and more widely with other managers across LLRED to drive efficiency and reduce single points of failure across our suite of services.•         Prepare a range of papers, reports, letters, spreadsheets, databases and other statistical analyses and set up new information systems as appropriate putting forward recommendations through the provision of advice, briefings, presentations or written reports to facilitate the interpretation of specific issues/problems and support decision making.•         With support from the Health & Safety Manager, act as a Departmental Safety Representative in accordance with the Health & Safety Policy, including managing the Department's risk assessments (such as Display Screen Equipment, Overseas Travel, etc.), encouraging staff to undertake mandatory health and safety training, assisting in the recruitment of first aiders and fire wardens and acting as a first point of contact for staff on any health and safety concerns•         Ensuring that policies and procedures relating to health and safety at work are adhered to at all times.In addition, ensure professional and quality service standards are maintained and applied for the benefits of staff and students in the LLRED directorate     Why you will be hiredTo be considered for this role you will require: Desirable •         A Library or other relevant postgraduate or professional qualification or equivalent experience•         Effective communication, interpersonal and clear, confident presentation skills•         Effective negotiation skills with the ability to influence others at a senior level•         Ability to deliver on significant project•         Effective leadership/management skills•         Ability to generate new ideas and recommendations for change/improvement•         Strong analytical and problem-solving capability •         Sound knowledge of the use of computer applications to facilitate access to and exploitation of electronic resources•         Sound knowledge of professionally recommended standards in library cataloguing•         Excellent customer Service provision•         Collection management and acquisitions experience •         Experience in designing and delivering information instruction•         Ability to work flexibly including evenings and weekends 

​Information Resources Co-ordinatorUxbridge£14.10 - £16.09 per hour3-month Temporary contract35 hours a weekHybrid working model (3 days on site / 2 remote)ASAP start   About the company Sue Hill Recruitment are delighted to be working with this Uxbridge based client who is looking to recruit an Information Resources Co-ordinator due to the retirement of the last employee. The post-holder will undertake supervision of daily operational workflow of the Content and Discovery Services team and processes involved in the acquisition of and payment for Library resources, in all formats - print, media and electronic. The post-holder will also assist with provision of user focussed services, enabling access by students and staff, and allowing them to utilise the full range of facilities and resources available through the Library.  What you’ll be doingCommunication; Liaison & Networking: Liaise with colleagues, customers and suppliers on a daily basis by email and telephoneAct as a point of contact within Library Services in the area of Cataloguing and Metadata.Liaise with relevant suppliers and publishers and maintain professional updates with relevant user and professional groups. Teamwork and Motivation/Team Development:Contribute and develop new business processes as part of a rotating functional responsibilityUnder the direction of the Acquisitions and Content Services Officer, supervise the Information AssistantsDeputise for the Acquisitions and Content Services Officer as appropriate in liaison with the relevant ManagerBe an active member of the Content and Discovery team, contributing to the development and continuous improvement of services.Support Library back-office processes that enable students and staff to utilise the full range of facilities available through the LibraryInteract constructively and enthusiastically with members of Library staff, delegating tasks, providing training and development opportunities where appropriate, in a single team approach to customer service.Provide appropriate contribution to the development and achievement of the Library Services' strategic plan and operational targets.Contribute to Library Service groups and working parties as appropriate Service Delivery and Planning & Organising Resources:Carry out collection management and Information procurement duties including processing of reading lists, ordering book material, serials control and acquisition, updating catalogue records and maintaining document delivery service. Oversee metadata generation, RDA developments and quality controlAssist with electronic resource integration and testing of library system developmentsUndertake and maintain general admin duties i.e. invoice payments, update financial information, statistics and internal reports.Handle Library and IT enquiries pertinent to backroom routines and services and participate in other routines necessary for the maintenance of servicesTo deliver and promote high quality customer care practice to all Library users.To carry out the processes involved in the acquisition of and payment for Library resources.Continually strive to improve the services available for both on and off-campus users​Decision Making Processes & Outcomes and Initiative & Problem Solving:Work with the line manager, to comply with all required procurement policies and guidelines i.e. Collection development and Reading lists policiesContribute to Library Services groups’ projects and working parties as appropriateMaintain collection management and development statistics for KPIs Analysis & Research:Assist with the preparation and submission of project proposals and reports as required in consultation with line managerContribute to project work and service planning as appropriate, leading working groups to support the development and enhancement of Library servicesMaintain collection management and development statistics for KPIs  Why you will be hiredTo be considered for this role you will require: Degree or related qualification in Library Services and Information ManagementKnowledge of cataloguing and metadata services, including awareness of emerging trends in resource discovery and description.Knowledge of current standards for bibliographic and authority records, such as Resource Description and Access (RDA) and MARC 21Knowledge of Library of Congress (LC) and/or Moys Law Classification scheme Working knowledge of resource discovery systems and library electronic resource management systems—preferably Sirsi Dynix SymphonyDemonstrated experience using cataloguing tools, such as OCLC Connexion, OCLC Record Manager, and MarcEdit to perform original and copy cataloguing within an integrated library system.Competence for successfully shepherding a variety of projects associated with cataloguing operations in an academic libraryExperience of working within a very busy support environment Experience of liaising with suppliers regarding support cases Excellent interpersonal and customer care skills including an ability to communicate well Good IT skills including familiarity with, or ability to learn, IT applications including email, web and office softwareAttention to detail and ability to maintain a consistent and high standard of workFlexible approach and ability to work effectively in a very busy, dynamic environmentAbility to work under minimum supervisionAbility to work both independently and as part of a team ​

​Library Inclusion OfficerBerkshire£25,202 - £28,526PermanentFull time hours – 37 p/wASAP start   About the company Sue Hill Recruitment are delighted to be working with this Berkshire based client, who has recently undergone a fairly significant and disruptive Library Transformation process and are now looking to add a Library Inclusion Officer to the team, to ensure that all customers are able to benefit from a comprehensive and efficient library service that meets their needs, drives aspiration and remains accessible to all including the most vulnerable whilst demonstrating excellent value for money for the council taxpayer. One late night per week and 2 weekend days per month need to be worked. What you’ll be doing•         Work with the Library and Resident Contact Management Team and colleagues in Adult Social Care, Children’s Services and Health to identify targeted groups. •         Using tools such as the Comprehensive Needs Analysis, Joint Strategic Needs Analysis and other relevant sources, develop and implement approved action plans to ensure all residents have access to the full range of library services regardless of levels of deprivation.•         Work closely with education and schools to ensure that activity targets the most vulnerable young people. Use pupil premium information to ensure that the children in greatest economic need benefit from library services. •         Be part of the Pupil Premium Champions network, hosted and led by education to establish and promote the wider library services available to families.•         Purchase, maintain and develop high-quality stock collections within a set budget. •         Keep up to date and anticipate the release of new publications and trends in reading, in order to select and promote collections that meet demand without delay. •         Maintain awareness of and stay abreast of developments in the book world and develop professional relationships with contacts in the books, reading and publishing world.•         Purchase adequate stock sufficient in number, range, and quality to meet any special requirements of adults and children who meet identified deprivation indices, encouraging those adults and children to make full use of library services. •         Develop opportunities for structured and unstructured forms of interaction and engagement, including study space and access to browsing facilities, within libraries to meet the needs of targeted individuals and groups. •         Develop a programme of activity both digital and physical that includes identified targets individuals and groups to reflect the four national universal offers: Reading, Information & Digital, Culture & Creativity and Health & Wellbeing.•         Ensure all children have access to library services including reading for enjoyment. •         Contribute to suitable project working as necessary.•         Develop positive relationships with stakeholders, partners and potential customers.•         Undertake direct customer service delivery for a specified proportion of the working week, including weekends and evenings. •         Use appropriate new technologies and methods to promote events, activities and services and reach new customer groups•         Deliver a programme of training for all staff to ensure they are equipped and competent to meet the reading needs of the child in need. •         Ensure colleagues have an understanding and are able to advance the contribution of library and information services to communities, especially to the most vulnerable. •         Promote and support libraries in their role as community hubs, that operate as a gateway to physical and digital information and are used by a range of partners to bring people together, giving them access to a greater breadth and depth of services and support. •         Help residents navigate access to digital and physical information sources and books to enrich lives, reduce dependency and encourage good decision-making.•         Manage the Bookstart and BookAhead initiatives Why you will be hiredTo be considered for this role you will require:•         Qualified in library or information science or Chartered Librarian beneficial•         First degree or NVQ level 3 or equivalent knowledge and experience gained through work related public/school library experience•         Awareness of the value of library and reading support services•         Good skills in use of ICT for delivery of modern working practices•         Excellent customer service skills•         Strong communication skills•         Excellent levels of numeracy skills•         Ability to understand the value of library services•         Specialist knowledge of books, authors and reading in a public or school library context beneficial•         Experience in event planning, organisation and review•         Ability to monitor and manage allocated budgets•         Ability to plan and deliver events and activities •         Excellent levels of staff & team influencing skills•         Excellent levels of library stock management expertise•         Ability to write reports for senior staff and elected Members•         Experience in developing, leading and delivering reading development activity•         Ability to create & deliver training sessions The job is very physical in nature therefore the following is required: The ability to lift and carry boxes of craft materials and books, to assemble and dismantle shelving units, to move laden trolleys, display units and shelving on castors, to move tables and chairs and other similar items of furniture, to walk up and down stairs and to stand on your feet for extended periods of time. ​Additional InformationThis is a fantastic opportunity for someone to help mould the library service going forward  If you are interested in learning more: Please get in touch on 020 7378 5469 or Daniel.rose@suehill.com

​Library Services Advocacy and Advancement OfficerBerkshire£25,202 - £28,526PermanentFull time hours – 37 p/wASAP start   About the company Sue Hill Recruitment are delighted to be working with this Berkshire based client, who has recently undergone a fairly significant and disruptive Library Transformation process and are now looking to add a Library Services Advocacy and Advancement Officer to the team, to ensure compliance is met with relevant legislation outlined in the 1964 Public Libraries Act 7 (2) (b), “encouraging both adults and children to make full use of the library service”. You will also be required to contribute to the purchasing and keeping of adequate stocks, sufficient in number, range and quality to meet the general requirements and any special requirements both of adults and children. One late night per week and 2 weekend days per month need to be worked. What you’ll be doing•         Under the Direction of the Library and Resident Contact Management Team contribute to the development and implementation of a Communication and Engagement Plan.•         Working closely with the Digital and Information Officers, updating webpages and using social media and other platforms, including appropriate new technologies and methods, to promote libraries and library services including online resources. •         Purchase, maintain and develop high-quality stock collections within a set budget. •         Keep up to date and anticipate the release of new publications and trends in reading in order to select and promote collections that meet demand without delay. •         Maintain awareness of and stay abreast of developments in the book world, and develop professional relationships with contacts in the books, reading and publishing world•         Deliver a programme of training for all staff to ensure they are equipped and competent to meet the reading needs of the customer and advocacy needs of the service, understanding and advancing the contribution of library and information services to communities. •         Promote and support structured and unstructured forms of interaction and engagement within libraries. •         Promote and support a programme of activity based on the four national universal offers: Reading, Information & Digital, Culture & Creativity and Health & Wellbeing. •         Lead on one or more of these offers, providing colleagues with support, materials and training. •         Contribute to the development and implementation of a programme of digital activity to reflect the four national universal offers. •         Contribute to suitable project working as necessary to deliver improved services •         Develop positive relationships with stakeholders, partners, authors, speakers, groups and potential customers to increase opportunities to promote the service.•         Undertake direct customer service delivery for a specified proportion of the working week, including weekends and evenings. •         Act as the senior officer on duty to ensure escalations are resolved and buildings are secured after an event or at the end of a shift. •         Promote and support the libraries in their role as community hubs, that operate as a gateway to physical and digital information and are used by a range of partners to bring people together, giving them access to a greater breadth and depth of services and support. •         Help residents navigate access to digital and physical information sources and books•         Under the direction of the Library and Resident Contact Management Team, promote and coordinate the Reading Development Schools Service in a way that ensures value for money. •         Support the promotion of library stock by providing relevant promotional materials to colleagues to encourage maximum use of stock by residents•         Take advantage of library design to facilitate multiple potential uses of the space for cultural activities, educational services, health and wellbeing events, community support and volunteering opportunities. •         Promote and support the Economic Recovery, Business Support, Training and Skills Development element of the Service.•         Promote a fully blended digital and physical library offer to fulfil obligations to its residents and its statutory duties. •         Make every effort to ensure the digital offer is inclusive to all and fully blended with the physical offer. Why you will be hiredTo be considered for this role you will require:•         Qualified in Library and/or Information Science or Chartered Librarian•         First degree or equivalent library knowledge and experience gained through work related public/school library experience •         Awareness of the value of library and reading support services•         Good ICT skills for the delivery of modern working practices•         Excellent customer service skills•         Strong communication skills •         Ability to understand the value of library services•         Specialist knowledge of books, authors and reading in a public or school library context•         Ability to monitor and manage allocated budgets•         Ability to promote events and activities •         Experience of working in and ability to identify and form productive internal and external partnerships to enhance delivery of service•         Excellent levels of library stock management expertise•         Ability to write reports for senior staff and elected Members•         Experience in using databases and image manipulation and publication software•         Ability to analyse issues, situations and data to develop a range of options/ solutions•         Ability to use influencing and persuasion skills effectively across a range of levels of contact Additional InformationThis is a fantastic opportunity for someone to help mould the library service going forward

​Digital Information OfficerBerkshire£25,202 - £28,526PermanentFull time hours – 37 pwASAP start   About the company Sue Hill Recruitment are delighted to be working with this Berkshire based client, who has recently undergone a fairly significant and disruptive Library Transformation process, and are now looking to add a Digital Information Officer to the team, to support the digital and IT requirements of the service, and contribute to the delivery of a range of digital improvements across the Library and Resident Contact Team This role is also required to contribute to the purchasing and keeping of adequate stocks sufficient in number, range and quality, to meet the general requirements and any special requirements both of adults and children. One late night per week and 2 weekend days per month need to be worked. What you’ll be doing•         Under the direction of the Library and Resident Contact Management Team, provide Systems Support for a range of Library Management, Customer Service and Telephony systems, liaising with system suppliers and partners as required. •         Maintain public PC hardware and, in liaison with the IT provider, ensure technical solutions are consistent with company requirements whilst maintaining and updating inventory databases for all ICT equipment belonging to the Service.•         Help customers navigate access to digital and physical information resources. •         Promote a fully blended digital and physical library to fulfil obligations to customers.•         Ensure the digital offer is inclusive to all and fully blended with the physical offer. •         Maintain awareness of changing customer needs and demands to ensure more effective service delivery.•         Horizon scanning for new developments and presenting options to the Library and Resident Contact Management Team for review and investigating technical solutions for service delivery.•         Working closely with the Library Advocacy and Advancement Officers to update webpages and use new technologies and methods to promote libraries and library services. •         Promote and support a programme of activity based on the four national universal offers: Reading, Information & Digital, Culture & Creativity and Health & Wellbeing. •         Lead on one or more of these offers, providing colleagues with support, materials and training. •         Contribute to the development and implementation of a programme of digital activity to reflect these four national universal offers. •         Deliver a programme of training for all staff to ensure they are equipped to meet the digital support needs of the customer and are competent in all the IT systems that they are required to use. •         Promote and support structured and unstructured forms of interaction and engagement within libraries, particularly in their role as community hubs that operate as a gateway to physical and digital information and are used by a range of partners to bring people together, giving them access to a greater breadth and depth of services and support. •         Contribute to suitable projects, working as necessary to deliver improved services.•         Act as the senior officer on duty, to ensure escalations are resolved and buildings are secured after an event or at the end of a shift. •         Contribute to the economic recovery, business support, training and skills development element of the service.•         Provide training for relevant staff to collate key statistical management information and reports from the Library Management System, and other reporting databases.   Why you will be hiredTo be considered for this role you will require:•         Qualified in Library and Information Science beneficial.•         ICT qualification beneficial or equivalent IT / Digital knowledge and experience gained through work related training.•         Excellent use of all ICT in a modern service delivery both confidently and competently.•         Previous experience of working in public libraries beneficial, or customer/community information delivery/enquiry locations previously.•         Ability to monitor and manage allocated budgets.•         Excellent levels of verbal, digital and written communications skills. •         Ability to draft reports on enquiry and electronic service issues for peers, support staff, senior officers and elected members.•         Experience of collecting, analysing, concluding and reporting on statistical data.•         Demonstrable ability to train others effectively.•         Awareness of the value of library, community information and enquiry services.•         Demonstrable ability of having led or participated in enquiry or IT project changing service provision.•         Ability to use influencing and persuasion skills effective across a range of levels of contact.•         Ability to analyse enquiry service, electronic delivery service issues, situations and data to develop a range of optional solutions. ​Additional InformationThis is a fantastic opportunity for someone to help mould the library service going forward

​Service Development Information ManagerHybrid working modelUp to £45,00012-month Fixed Term ContractFull Time hoursASAP start   About the company Sue Hill Recruitment have been instructed by our client, who provides technical standards on products and services to businesses within the UK whilst also operating globally to help improve performance, reduce risk and achieve sustainable growth. They are presently recruiting for a Service Development Information Manager to join their team in this exciting new role to develop and deliver extended provision to the established Member Enquiry Service. What you’ll be doingThe enquiry service provides consultative enquiry and research services to members, external customers and staff. This includes responding to inbound enquiries via a number of channels, information retrieval across a range of resources and presentation of results back to the enquirer in a variety of formats.  This current service offer is to be expanded to support responses to Trade Advisory Services. Factors driving this expansion include:  •                     The move to UK designated standards in place of EU harmonised standards •                     Implementation of the new UKCA mark •                     Changes to UK versions of legislation originating from the EU •                     The potential impact on standards & conformity assessment resulting from trade deals•                     Ongoing challenge for business of keeping up to date with changes  The service offering to UK exporters & international importers will help them: •                     Navigate the changes to standards, regulations & conformity assessment due to EU withdrawal and potential ongoing related changes in key markets e.g. Medical Devices•                     Ensure they keep up to date with changes within their current, existing export markets•                     Identify requirements within potential new markets  The service will be delivered via telephone and email enquiries & will also signpost clients to existing internal and externally produced information provision & resources as relevant.  Key Responsibilities & Accountabilities Service Development  •                     Responsible for the development of the new service proposition •                     Validate initial coverage and develop a roadmap for further service iteration over 2022 and beyond •                     Identify and collate sources of information to deliver the Trade Advisory Service •                     Develop a wiki covering frequently asked questions for internal and external use •                     Determine the ability to deliver the service across territories and identify blind spots•                     Liaise with colleagues across Knowledge Management to ensure we are aware of all relevant issues and timings as changes occur as a result of UK withdrawal from the UK or new trade deals •                     Work across the business to develop a virtual team to support customers and ensure high-quality responses to relevant enquiries •                     Establish a network for value-added support e.g. identify relevant staff in Global offices, IP international contacts, Trade Associations, Policy organisations to access information   Communication •                     Support marketing messaging development for the service per se and in relation to the additional value provided to the organisation’s membership•                     Facilitate a wider communications strategy i.e. ensure the service is listed as a contact point on relevant sites (UK and international)  Service Delivery  •                     Respond to and quality assure responses to related enquiries •                     Run complex searches across multiple databases and or resources to respond effectively to enquiries •                     Monitor the volume and types of enquiries to support further service development in line with market need continue to map and deliver the service development roadmap Why you will be hiredTo be considered for this role you will require:•                     A Bachelor’s degree or equivalent is essential. •                     A minimum of five years’ experience of related work experience: to cover conducting or using research, service development, project management and/or service delivery. •                     Experience of working with regulatory databases such as Westlaw / LexisNexis, or other legal informationsources and ability to determine relevant information for clients is essential.•                     Experience of delivering complex projects within required timescale.•                     Customer-focused (internal & external), with a consultative approach to understanding requirements and issues. •                     Experience of data analysis, bibliographic database and internet searches.•                     Experience of identifying process and service improvements and implementing these in collaboration withothers.•                     Experience of working cross-functionally and effectively sharing knowledge with colleagues. •                     Experience of working with diverse stakeholder groups to define and refine programmes of work and proven ability to engage successfully with cross-functional stakeholders.•                     Experience of identifying process and service improvements and implementing these in collaboration with others.•                     Experience of working cross-functionally and effectively sharing knowledge with colleagues, with positive end results for clients and the business.•                     Knowledge of standards, regulation and/or market access of international trade. and the •                     Excellent presentation skills (verbal, written and formal)•                     IT literate •                     Skilled in working within a matrix management environment•                     Proactive, collaborative and flexible approach, ability to prioritise and meet deadlines•                     A “can do”, problem-solving approach Additional InformationThis is a fantastic opportunity for an experienced Information Manager to develop and deliver extended provision to the established Member Enquiry Service.If you are interested in learning more: Please get in touch on 020 7378 5469 or Daniel.rose@suehill.com