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We are the leading recruitment consultancy specialising in Knowledge and Information Management.
Our specialist consultants offer a seamless service across information and knowledge governance, records management, archiving and library services, data management including Data Protection and GDPR and big data.
Founded in 1996 by Sue Hill, in 2013 the agency became part of Progility Group, working closely with our sister company TFPL.
- Knowledge & Information Management
Academic Support LibrarianLondon Temporary contract - start date 23rd October 2023£21.08 per hour35 hrs per week9am - 5:00pm or 10:00am – 6:00pm – working 5 days per week. My client, an academic institution, is looking to recruit an Academic Support Librarian to contribute to the development, delivery and exploitation of high quality and customer-focused library services which support the learning, teaching and research activities by being responsible for effective academic liaison, collection development and learning support for specified courses/programmes of study and actively promoting access to resources, collections and services. Main Duties and Responsibilities: · Support a specified programme of study /course(s) through effective academic liaison. This will require developing subject knowledge appropriate to the designated programme of study/course(s) and participation in course development, validations and quality assurance activities. This will also include participating at course committees and establishing effective working relationships with academic and other staff responsible for curriculum development and the delivery of courses. · Contribute to the delivery of learning support, particularly the development and delivery of induction, information and research skills programmes in liaison with senior staff. This will also include promoting resources and services. · Maintain an active engagement with developments in teaching and learning within the educational sectors and evaluate and report on new approaches to improve the quality and delivery of learning support in Information Services, in liaison with senior staff. · Participate in information dissemination and provision of enquiry services, including roaming support and involvement in virtual enquiry services as needed. · Contribute to stock organisation, maintenance and promotion through involvement in curriculum planning and development and through stock selection for designated programme of study/course(s) in liaison with the Resources & Systems team. This will include responsibility for a relevant budget as required. · Co-ordinate reader services including registration, leavers, defaulters, inter-library loans and reservations, and the production of statistics in liaison with the Assistant Learning Resources Manager and the Resources & Systems team as required. · Contribute to the development and use of information technology, including delivery of electronic information, the maintenance and development of the Library Services webpages and contribute to webpages and external web gateways as appropriate. · Support the Library Management System (LMS) locally and contribute to the development of this system as directed by the Resources and Systems Team. · Line manage specified staff. · Contribute to and participate in the activities of the Library Services team and participate in Information Services projects or activities as required, including Task and Finish groups and involvement in Project Teams. · Represent Library Services at internal and external meetings as required. · Contribute to and promote Library Services policies and procedures. Person Specification:· A degree in Library and Information Management or equivalent, as relevant to the post, at Graduate or Postgraduate level.· Experience in supervision or management of staff and services in a Library or equivalent environment, as relevant to the post.· Communicates effectively orally, in writing and/or using visual media.· Motivates and leads a team effectively, setting clear objectives to manage performance.· Uses effective teaching, learning or professional practice to support excellent teaching, pedagogy and inclusivity.· Contributes to advancing professional practice/research or scholarly activity in own area of specialism.· Plans, prioritises and organises work to achieve objectives on time.· Works collaboratively in a team and where appropriate across or with different professional groups.· Builds and maintains positive relationships with students or customers.· Uses initiative or creativity to resolve problems.
Library AssistantsRichmond / Wandsworth / Twickenham£11.83 per hourASAP Start 36 hours a week3-month contract initially Working rotaAlternate Saturdays 9.15-4.15 / One late night 7.15pm / One day off in the weekWeek 1 – 3 days a week working 9.15am – 6.15pm and 1 day working 9.15am – 7.15pm (33 hours)Week 2 – 3 days a week working 9.15am – 6.15pm and 1 day working 9.15am – 7.15pm and Saturday 9.15am – 4.15pm (39 hours) Exact rota shifts will be clarified on offer and acceptance About the companyOur client, a high performing public library service which is very well regarded within the community has the need for up to 5 Library Assistants to assist with the provision of this borough-wide service, ensuring a high level of effective customer service by carrying out a range of administrative duties to facilitate the libraries’ day to day operation. MAIN DUTIES AND RESPONSIBILITIES · Work on a customer service desk carrying out a range of duties using library management systems, including cash handling, answering customer enquiries and providing a high level of customer care· Assist library users to use the public access computers, e-resources, self-service kiosks, scanners, fiche readers and copiers· Deliver IT support to library users, including introductory IT sessions and awareness on a variety of topics, promote and demonstrate the use of eResources, provide basic IT troubleshooting and assist with information and data retrieval · Carry out scheduled daily, weekly and monthly administration duties and routines in a timely and efficient manner, including weekly banking, email correspondence, recording room hire requests, booking search room appointments and issuing event tickets · Support new or inexperienced members of staff· Promote library services, resources, activities and events with the public · Assist with the maintenance and promotion of stock in a variety of formats, including shelving, shelf tidying, filing, storage and display of resources, ensuring efficient access to all materials· Welcome pre-arranged local community groups to the library, ensuring they have a positive experience and to work in partnership with local community and friends groups ADDITIONAL INFORMATION · Library Assistants will be required to work flexibly to the exigencies of the organisation, · The post-holder must be able to work in any library in the borough as directed and will be required to travel around the borough and attend occasional meetings outside the borough Qualifications and Experience · Previous experience of working within a library environment· Experience of working with the public in an academic or information service either in a paid or voluntary capacity· Practical knowledge of e-resources, social media and web applications· Experience of answering queries and resolving problems· Ability to communicate clearly and with understanding when working with the public, including when using the telephone, email and social media
Senior Library Assistant – Afternoon / EveningsEast London£17.48 per hour36.5 hours a weekStart date – Monday 18th September 20233 Month Contract About the company We are presently recruiting for an Afternoon/Evening Senior Library Assistant for our Higher Education client based in East London.The post holder will contribute to the services delivered by the Library team, as well as all Subject Liaison and Site Librarians, supporting students living and studying on campus by: • Overseeing all front line customer services provided between 17:00-21:00 Monday-Friday as the senior member of staff present on site• Providing first line academic liaison support for students including assistance with library skills training and enquiries. What you will be doing • Supervise front line customer services during Monday-Friday evenings including Click & Collect loans, library membership and troubleshooting support for IT facilities, escalating any matters arising to the Deputy Library Manager.• Provide line management for the team of weekday afternoon/evening library assistants, undertaking probations and appraisals and ensuring that training needs are identified and met.• Be responsible for the safe operation and good order of the Library premises during Monday-Friday evenings, following documented procedures and liaising with facilities management and security as required. • Oversee closure of the Library at 21:00.• Respond to customer enquiries received in person, via the live chat service (LibChat), or by email using LibAnswers, referring complex enquiries to other colleagues and teams as required.• Provide first line advice and training on library resources available to students including bibliographic databases, reference management software, online books and journals.• Communicate requests for new library resources, and for advanced training support, to the relevant subject liaison or site librarian.• Participate in the preparation and delivery of library skills training for students undertaking academic programmes at the campus, including induction activities and timetabled sessions which may be delivered face-to-face or online. This will require liaison and collaboration with Library Skills staff.• Contribute to the creation of online guides and promotional resources for students.• Assist with the collection of data about use of the services provided at the Library. Who you will be: Qualifications, experience and knowledge • Educated to degree level. A Library qualification would be beneficial but not essential • Up-to-date relevant experience of library and information work • Experience of customer-facing work and delivering a high level of customer service, especially in a library environment • Experience of providing an enquiry service, knowing what steps to take to find the answer and when to refer an enquiry to someone else • Experience of supervising staff Skills and abilities • Skills in finding, evaluating and presenting information from a variety of sources • Excellent interpersonal skills including tact and diplomacy; able to relate to and co-operate with a wide range of colleagues and customers • Excellent written communication skills, able to convey information clearly for different audiences • A methodical approach to work, with good problem solving skills and the ability to work accurately with attention to detail and to deadlines • Responding to colleague, student and stakeholder needs with the intention to provide an excellent service • Innovating and sharing with new ways to work efficiently • Taking responsibility for your work
Senior Acquisitions & Metadata Coordinator£32,270 - £34,01035 hrs per weekHybrid 3 day on site / 2 days remoteUxbridge ASAP start Sue Hill Recruitment Ltd are delighted to be working in partnership with Brunel University, who are seeking to recruit a Senior Acquisitions & Metadata Coordinator. This is a key post within the Library Services department with a functional role of providing metadata services. The post will also undertake supervision of daily operational workflow of stock selection, acquisition processes, cataloguing and classification. This position supports the mission of the University by providing access to resources via the library’s online catalogue through the creation of original and adaptive metadata records for all library materials. Work includes the cataloguing of new materials as well as retrospective projects and ongoing database management. The post holder will assist with the provision of user focused services, enabling access by students and staff, and allowing them to utilise the full range of facilities and resources available through the library. Reporting to the Assistant Acquisitions Manager, the post holder will provide expertise in coordinating discoverable access to the collections whilst also being a key player in the area of collection development and management, providing leadership in developing creative, collaborative and sustainable solutions for metadata creation for print and electronic resources, ensuring that appropriate standards and framework are applied to all aspects of the cataloguing process. In this regard, they are looking for someone who has a demonstrable:Experience of the acquisition and development of e-book and print collections, with a particular focus on policies and licences for acquiring and providing access to electronic contentUnderstanding of the HE electronic publishing environment, content supply, licencing and national and regional consortiaExperience of evaluating, analysing and interpreting content usage to provide high quality metadata services to inform service strategy, collection development and budget planningExperience of metadata service to facilitate the ingest, description, management, discovery of and access to the library print and electronic resources, ensuring that appropriate guidelines, cataloguing and classification standards are adopted and implemented.You will also be required to acquire, classify and catalogue materials in all formats to agreed international standards (AACR2, MARC21, LC, RDA) and provide metadata as required.Although this position will report to the Assistant Acquisitions Manager, you will collaborate with and provide support to staff members who interact with metadata as part of the content creation or content management process as well as advise on matters of metadata policy. PERSON SPECIFICATION · Degree or related qualification in Library Services and Information Management· Knowledge and understanding of a variety of information resources e.g., books, journals, e-resources etc.· Knowledge of current standards for bibliographic and authority records, such as Resource Description and Access (RDA) and MARC 21· In-depth knowledge of classification schemes preferably Library of Congress (LoC) and Moys Law schemes· Knowledge of cataloguing and metadata services, including awareness of emerging trends in resource discovery and description· Working knowledge of resource discovery systems and library electronic resource management systems· Experience of supervising staff and processes· Experience of using cataloguing tools, such as OCLC Connexion, OCLC Record Manager, WorldCat and MarcEdit to perform original and copy cataloguing within an integrated library system.· Competence for successfully shepherding a variety of projects associated with cataloguing operations in an academic library· Experience of working within a very busy support environment · Experience of liaising with suppliers regarding catalogues queries and quality of MARC record cases · Excellent interpersonal and customer care skills including an ability to communicate well · Good IT skills including familiarity with applications including email, web and ability to learn complex applications· Attention to detail and ability to maintain a consistent and high standard of work· Flexible approach and ability to work effectively in a very busy, dynamic environment· Excellent time-management skills coupled with the ability to coordinate projects, resources, and collaborative effort to achieve assigned goals. Brunel University offer a generous annual leave package plus discretionary University closure days, excellent training and development opportunities as well as a great occupational pension scheme and a range of health-related support. Full job description available on request.
Academic Services LibrarianSouth East LondonFull time hours – 35 per week£21.98 per hourStart ASAP until Jan / Feb 2024 About the company Sue Hill Recruitment have been instructed by our HE client, who are seeking an Academic Services Librarian, who will report to the Academic Support Manager to support the School of Health Sciences and the School of Human Sciences in the Faculty of Education, Health & Human Sciences. The postholder will work as part of a large team alongside Librarians, Academic Skills Tutors and other professionals to deliver a rich and varied programme of digital, information and academic skills training both online and in person, which in many instances is embedded into academic programmes. Other responsibilities include attending departmental meetings and managing relationships with key staff in the faculty such as programme leaders, developing the print and digital collections for the subjects and managing the associated budgets for the departments. This position will be a 5-month fixed term contract for 35 hours a week. What you’ll be doingKEY ACCOUNTABILITIES: • Develop and deliver information and learning skills courses for students and staff using innovative and engaging techniques to enable them to make full use of library resources in print and electronic format.• Develop the library collection in collaboration with the Collections Team, to support the learning, teaching and research of the Faculty of Education, Health and Human Sciences. Manage the resources budget and ensure best value in resource provision.• Ensure student needs and expectations are evaluated, managed and met in relation to library resources and services.• Take an active lead in developing collaborative working at Faculty level and with other offices and departments. • Actively contribute to wider projects and other operational issues in ILS, participating in groups and activities as required to assist the ILS to achieve their strategic goals.• Contribute to external networks related to the health sector, collaborating in areas that will enhance the ultimate experience of students in health subjects.• Contribute to the library enquiry service by providing support to library users when specialist knowledge is required.• Supervise library and academic support assistants, circulation assistants and student workers when required.• Implement and maintain policies and procedures.• Keep up to date with current learning, teaching and information technology developments in order to improve and enhance the users’ experience.• Establish and maintain professional working relationships with colleagues at all levels and with external organisations and individuals. • Identify the priorities that the service must support, particularly with regard to the student experience. • Keep up to date with relevant professional developments in higher Education and Library sector.• Participate in professional groups or networks. Why you will be hiredTo be considered for this role you will require:• Educated to degree level.• Relevant accredited graduate or post-graduate qualification in library and information management, librarianship or equivalent experience in a similar position.• Experience of working in a Higher Education Library.• Recognised teaching qualification advantageous but not essential.• Confident in training and supporting health students and staff in research. • Demonstrable experience of providing academic support services, such as liaison librarianship or subject librarianship, and delivering teaching sessions. • Demonstrate knowledge of key developments in library services in higher education, including supporting learning and research. • Have an interest and enthusiasm for looking at new ways of delivering support, exploiting new developments in technology. • Experience of delivering teaching and/or training activities. • Experience of supporting remote users.• Highly developed communication skills in both written and oral presentations. • Ability to communicate complex information effectively to both specialists and non-specialists.• Ability to work without supervision and flexibly and co-operatively as a member of a multi-disciplinary team.• Clear user focused approach to work with ability to respond flexibly to change.• Experience of working within a team and ability to work collaboratively and pro-actively, delivering to deadlines and achieving objectives.• Excellent digital and IT skills including use of MS Office.• Well organised, self-motivated, ability to prioritise under pressure and manage a wide and varied workload.
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I am very much pleased with Ioanna Fytilopoulou from Sue Hill recruitment agency for finding me the right job.
The job conditions and the time of work suit with my current circumstances. Within a day of my registration meeting, she put me forward for an interview and then after called me to see how the interview went. I was very happy with the advice and service I received and have no hesitation to recommend Sue Hill Recruitment to anyone who is looking to secure a new role or even a career change.
Thank you for all your support.
Meaza T Abrahaley-M.
Sue Hill Recruitment have provided me with a first class service when I have been looking for work
They have always answered any queries very quickly, so I always felt supported. Strong communication meant I was always updated feedback during any of my interviews and I was lucky enough to secure a fantastic position at Boston University via their services
Daniel and Ioanna were friendly, caring and informative and I can't recommend their services enough.
The system used to populate and manage timesheets is very clear and easy to use and understand.
I decided to register with Sue Hill early last year after deciding to move on from a post I had been in for a number of years. I had a very helpful initial meeting where I explained my employment history and the type of role I was looking for.
Sue Hill always an interesting range of posts in a variety of fields which made them a good agency to be registered with.
I found the staff very helpful and friendly whenever I contacted them about a relevant advertised post. They would always explain the process by which I could apply. They were always prompt in responding to any enquiries. They were also re-assuring and supportive when I went for a role. The recruiter is very approachable and friendly which helped put me at ease about applying for roles
Last summer a post in an academic library became available. It was almost exactly the type of role I had been looking. I contacted Sue Hill to ask to be considered for the role. The recruiter matched my experience and skills to the post. After suggesting a small update to my CV, they put me forward for the role. They briefed me about the employer and what the role would involve.
I was offered and interview and given fuller information about the role. I was able to prepare fully for the interview based on this information. The recruiter supported me through the interview process.
I went to the interview and the information I was given proved essential in my ability to prove my suitability for the role and that I understood what would be required of me.
The following morning to my great delight the recruiter called me to offer me the role. They made sure I got confirmation of the job offer and arranged my starting date and contract within a couple of days and answered all my remaining questions about the role. I began the role within a fortnight of the offer and the recruiter made sure I was happy in my new role
I have now been in my post for a few months and am enjoying it greatly. Sue Hill ensures I am paid promptly and answer any questions I have regarding issues such as leave.
I very much recommend Sue Hill
I joined Suehill Recruitment in November when I was made redundant.
I spoke to Ioanna and have also dealt with Daniel who has helped me find suitable work. I had an initial interview for a position and both the organisation and I felt the job wasn’t suitable. I was then put forward for another position but was unsuccessful. Ioanna was so helpful and kind towards me and provided constructive feedback from my interview and told me I would find something more suitable.
In January I was put forward for a role at UCL Library and was successful in securing the contract position. I have now been working here for 5 months and I am really enjoying working there. The staff are all really friendly and helpful and I am really expanding my experience and knowledge. I think Sue Hill are a fantastic agency to have contact with when you are looking for work within the library sector.
Ioanna is especially kind especially if you don’t succeed in an interview.
Working with Sue Hill has been very good!
The team is very friendly and helpful when a problem occurs. I have been able to find placements in libraries through Sue Hill!
I have worked as a library assistant with Sue Hill for three years now across London, in a variety of prestigious posts in higher education. The service Sue Hill provides is excellent in terms of both understanding my personal motivations and targets, and in terms of my skills and professional development. Sue Hill enhances a flexible working environment, direct and pleasant communication and control over the timetable and weekly pay, as well as, the necessary support in financial matters. Furthermore, it allows the opportunity to further progress from a temporary contract to a permanent one with the client company -as has been my case with one of my assignments-. Sue Hill's service is essential in our professional fast paced times, especially since many of us require more than one job to make it through. I am thankful to my colleague who suggested the service to me back in 2015. I haven't looked back ever since.
Dr Michelangelo Paganopoulos
I have been registered with Sue Hill for years (but may have expired for periods without my noticing). Unfortunately, vacancies have been almost always in London, or in the furthest part of London for a reasonable commute as I live in East Hampshire about 50 miles/1 hour 10 mins from Waterloo. So, I was delighted when Daniel contacted me about a University of Winchester contract which I am currently employed on, and the application was speedily conducted by Daniel who kept in touch throughout the process of interview etc.
I am extremely happy with the service provided by Sue Hill Recruitment. Soon after an initial registration meeting, they were able to arrange two interviews for great positions and assisted me each step of the way. I was fortunate enough to be offered both positions and started within a week of accepting the opportunities.
Everyone I spoke to was communicative and responsive and made the whole process so easy for me.
I would just like to say a very big thank you to you and your team for helping me get back into full time employment so quickly. Also, for listening to what sort of employment I am interested in and finding me just that!
The service you and your team provide is exceptional and to the highest level of professionalism. Your website is really easy to get around to and use, I found it really appealing when I was looking for that one great agency to help me.
You were all so incredibly welcoming and professional from the minute I met you. I cannot thank you enough not only for your ongoing hard efforts but for your fantastic support and advice. I have no hesitation in recommending your service.
Once again, a huge thank you.
Thanks to Sue Hill Recruitment and Daniel & Ioanna
I've recently landed a wonderful new role at the very prestigious Wellcome Institute within their library.
I have been temping for a couple of years through Sue Hill and I have found them to be very supportive and encouraging. While temping work in such a specialist area can fluctuate, certainly there's been some excellent roles I've been put forward for at UCL, including an opportunity to work with rare books.
Sue Hill staff respond quickly and efficiently to any questions or queries and keep me up to date on potential roles and interviews. They have been very helpful and understanding, and provide clear and helpful communication, and matching my skills to suitable library roles, that they can see I would work well in.
I approached Sue Hill Recruitment about filling a temporary Library Assistant vacancy within our highly specialised academic library.
The consultants were extremely helpful, responsive and thorough from the first communication.
They both visited our library to better understand our requirements and to discuss face to face the role we needed to fill.
The quality of the candidates submitted and interviewed was extraordinarily high, and we soon had a wonderful candidate in post who was an excellent fit within our team.
My experience of working with Sue Hill Recruitment has been overwhelmingly positive and I cannot recommend them enough for their services.
Morgan Bailas-Ferry - Library Manager - Fashion Retail Academy
Having secured my position at Boston University through Sue Hill, I have since used their services when I have required temporary cover for my Library Assistants and most recently the recruitment of a Deputy Librarian.
Again they provided strong, quick and informative responses to all of my queries and it is clear that they strive build a relationship with their clients and understand their needs and the kind of candidates that best suit the working environment.
It’s great, and very reassuring, that I have a named contact I can approach directly, and I feel I can approach them at any point and ask all and any
questions I need to.
David Crossinggum - Librarian - Boston University
Daniel kindly arranged for Miguel to catalogue my collection of fly-fishing books. I can’t tell you how impressed I am by what he has done. I must add that he is an exceedingly pleasant young man who took great pains to show me what he was doing as he went along, and to patiently explain how to use the material now downloaded into my PC.
I am really most grateful to Daniel for arranging all this and must warmly recommend his services for others. In fact, I will be in touch again shortly to ask if Miguel can come again to do the same job for other parts of my book collection.
Richard Rondel - Private Client
I have been using the services of Sue Hill Recruitment to fill temporary positions within my team for almost two years. My colleagues and I have been consistently impressed with the quality of the suggested candidates, some of whom have gone on to secure full-time roles with us. The support provided to me by the Sue Hill team during the recruitment process and to our Sue Hill-contracted employees when in post has also been unfailingly responsive and pleasant. I would not hesitate to recommend Sue Hill Recruitment to colleagues in the library sector who are looking to fill positions.
Dominic Allington-Smith - Open Access Publications Manager - University College London
We have used Sue Hill to recruit part-time library assistants in our small but busy library for many years and have found them to be invaluable. They have found us a sequence of great candidates and been able to react swiftly to make finding a replacement easy for me, each time one of our assistants moves on!"
Alice Tyrell - Director for Academic Programs & Librarian - University of Notre Dame (USA)