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​Digital Learning and Technology Manager (Library)East London£37,90535 Hours a weekHybrid working model – 2 days working from homeASAP Start Working hours : 8am-4pm / 9am-5pm / 10am-6pm1 evening shift every fortnight until 7pm (Start at 11am)1 Saturday every semester working 12pm – 5pm ​About the company Sue Hill Recruitment are delighted to be working in partnership with University or East London, who are presently looking to recruit a Digital Learning and Technology Manager for the Docklands Campus. If you are seeking a career that combines innovative education with a passion for crafting positive change, look no further than the University of East London. They are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a sustainable, inclusive, and green future. Library, Archives and Learning Services (LALS) at UEL is a diverse, customer-focused service committed to building on excellent customer service to enhance the experience of all members of the University and the wider community. With two campus libraries providing a range of study spaces for customers and a wealth of online resources and services they are proud holders of the Customer Service Excellence award. The Digital Learning and Technology Manager (DLTM) will develop and co-ordinate support for digital skills development for students and the delivery of digital solutions to support high-quality, customer-focused library and archives services to diverse learning and research communities in accordance with UEL equal opportunity policies. The DLTM will also deputise for the Campus Library Manager and coordinates with central IT services to provide support for directorate operations. KEY DUTIES AND RESPONSIBILITIES ·        Deliver digital competencies, training and support programmes for both students and academic staff, sourcing and coordinating with internal and external partners where appropriate, using available and new technologies and innovative approaches to ensure the widest possible participation.·        Provide training for new and existing members of library staff on digital and information technologies and to produce and maintain necessary documentation and instructions.·        Oversee the implementation and ongoing management of digital solutions and services that support a high quality, customer-focused library service, including self-service facilities and enquiry management systems.·        Provide and develop learning materials, in a range of media, for library and archives welcome sessions, information and digital skills training, and marketing purposes.·        Assist in the collection of library and open access IT usage information and user experience feedback to ensure that the services offered meet the needs of our users.·        Line manage the Library Shelving team, taking responsibility for the recruitment, training, and performance management of this team.·        Recruit, train, deploy, and line manage interns and temporary staff supporting the Customer Services team, such as the ‘Digital First Aider’ student peer mentors delivering digital competency training and support, for example.·        Support the management of library spaces and helpdesk/enquiry services, deputising for the Library Campus Manager as required.·        Act as Health and Safety coordinator, alongside the Campus Library Manager.·        Work collaboratively across the LALS team as well as with UEL colleagues in other academic and professional services departments to exchange ideas, develop services, and implement best practice in service delivery.·        Participate in team meetings and contribute to the development of services through relevant LALS projects, groups, and activities.·        Develop links with colleagues in other institutions and to contribute to the work of external professional bodies and networks to develop a wider knowledge of current professional issues.·        Lead on service delivered frontline support for staff and students using a range of software applications, services, and equipment, liaising with and escalating to IT staff as appropriate.·        Coordinate with central IT services to provide support for directorate operations.·        Responsible for maintaining the assistive technology equipment and facilities, assisting student users, and liaising with the Disability Support and IT Services as appropriate. KNOWLEDGE, SKILLS, AND EXPERIENCE Qualification in IT, Library, or Education related subject, OR substantive experience in an equivalent library support environmentExperience of working in a library environmentExperience of using a library management system – ALMA would be advantageousKnowledge & awareness of the HE environment·        Knowledge of current developments in information and digital technology and their importance in an academic context·        Excellent IT and digital skills, for example in the use of MS Office applications, social media tools, and learning technologies·        Experience of supporting users with IT and technical enquiries, preferably in an educational setting·        Experience of using initiative and creativity to resolve problems, identifying practical and suitable solutions·        Experience of managing staff, with a flexible approach to delivering team results·        Excellent communication skills, oral, written, and digital·        Comprehensive IT skills and digital fluency, with the ability and willingness to engage with technologies to support innovative teaching and service development·        Ability to teach and support learners individually and in small and large groups UEL is an inclusive equal opportunities employer and are proud of their Equality, Diversity and Inclusivity achievements. They expect all employees of UEL to accept the EDI policy and will not tolerate discrimination in any form. As an employee of UEL, they expect you to follow all relevant Health & Safety policies.  So, if you’d like to take your career to the next level with the University of East London please apply now! ​

​Part Time Library Advisor – Customer Experience£13.50 per hour 22.5 hours per week Milton Keynes – on site 6 month contract 8th January 2024 start  Sue Hill Recruitment Ltd are pleased to be working with this Higher Education client who are looking to recruit a Library Advisor in their Customer Experience team for Library Services. You will be part of a rota of Library staff providing high quality customer support at the library’s welcome desks and online service points. You will be responsible for tracking and managing overdue loans, missing items, and unfulfilled reservations to help ensure the effective circulation of print library stock.Library Services has four libraries across the sites. All the libraries provide a rich collection of specialist library resources and services to support the students learning and research needs. Key Tasks & Responsibilities:•       Responding to enquiries, answering where appropriate and referring in-depth queries on to specialist colleagues. This includes handling face to face, phone, email, and online chat enquiries from both on-site and remote customers. •       Carry out shared duties including opening and closing procedures, stock shelving, reservation processing, occupancy monitoring, and similar.•       Track, contact and negotiate with defaulters who have overdue and recalled library resources, or who have left, responding supportively and sensitively to those in difficult circumstances. •       Liaise with colleagues to facilitate the recovery of non-returned items and arrange invoicing for non-returned items. •       Track and process reserved, missing, and in-transit library items in collaboration with colleagues at other libraries. •       Track and process Lab Notebook requests in line with data retention policies. •       Process postal loan requests and monitor refunds on unused postage. •       Research prices and liaise with Librarians regarding replacement of missing or non-returned items. •       Track and manage unfulfilled reservations, liaising with librarians to provide alternate options where a particular item is not available within a reasonable timeframe. •       Manage library account status in response to registry updates (e.g., student withdrawals, suspensions, etc). Includes handling entitlement updates for customers using the Sconul Access scheme. Person Specification:•       Good general level of education to at least ‘A’ level (plus GCSE English and Maths).•       A strong understanding of the principles of good library customer service and experience supporting users in a customer facing role – handling and proactively dealing with routine and non-routine problems. •       Accurate, methodical approach to work, good attention to detail. •       Excellent oral and written communication skills, excellent numeracy and analytical skills.•       Strong organisational and time management skills. •       Ability to prioritise and schedule workloads in the face of conflicting demands.•       Able to work on own initiative with minimal supervision.•       Able to work with a variety of customers and colleagues in a professional, friendly, and effective manner. •       Good team player, flexible and co-operative, coupled with high level of personal responsibility and initiative.•       Working knowledge of Microsoft software packages especially Outlook (email), Word, and Excel and the ability to learn new systems.

​Cataloguer £20.00 per hour 37.5 hours per week London 3-month contractASAP Start Sue Hill Recruitment are pleased to be working with this Government organisation who are looking to recruit a Cataloguer on a 3 month contract. The ideal candidate will be working in a small team based in Westminster, responsible for managing the library and information service for all the organisations lawyers, many of whom are based in other buildings with their client teams or work from home either some, or all the time.The library catalogue includes all books and eBooks available to lawyers. Recent library moves have meant that some of the locations are now incorrect, and some titles need to be added. You will be expected to raise the profile of the catalogue across the organisation to maximise the benefit of the collection.Key Tasks & Responsibilities:•       Adding new titles to the catalogue and to the ‘New in the library’ section where relevant.•       Creating new records (eg for bill books or departmental publications) or importing records, usually for eBooks, where available and adding them to the collection with locations. •       Amending location records to reflect recent location changes.•       Adding key titles from our subscription services contracts, with the aim of bringing them to the attention of the lawyers and making them more accessible.•       Contributing thoughts and suggestions for improving the catalogue and making it easier to search.•       Clearing up Backlog and subscription •       Make information more accessible.Must have:•       Knowledge and experience of cataloguing and classifying library materials, including an understanding of AACR2/RDA, MARC21 and LCSH 

​Proof-Reader / Quality Assurance Analyst Work from Home / Twickenham Office£15.38 per hourMonday to Friday (35 hours a week)3-6 Month Temporary ContractPossible Temp to PermASAP Start About the company Our client protects the content, product and interests of the film and television industries are and regarded as the leaders in intellectual property protection. They investigate cybercrime, fraud and other IP crime which meets the needs of governments, law enforcement and private organisations in mitigating risk and making informed decisions.They are now seeking a Quality Assurance Analyst – Due Diligence to assist with proof reading and quality assurance for clients reports to ensure that the content is grammatically correct, the key points are highlighted and summarised, and the content is accurate and complete.  This role will mainly be a ‘Work from Home’ position, but you will be required to attend the office 1-2 days a week  The 1st week will require you to be in the office for training and inductions Key Responsibilities •       Ensure the terms of reference and requirements, set by the client, are met in the submitted report. Apply quality assurance by maintaining: Consistent style and formatting·        Ensure the report is logical and flows well·        Ensure correct tense ·        Evaluate page elements such as images, text spacing and positioning ·        Ensure references are accurate and, where applicable, function (e.g. bookmarks)·        Rephrase written text to ensure document structure and content are consistent·        Ensure illustrations are suitably captioned and referenced Content·        Ensure all required verifications and submitted information are noted and outlined in the document by cross referencing the source documents.·        Ensure that the information submitted has been accurately interpreted. This will include analysis of bank statements, translated documents, company formation documentation, etc.·        Ensure that open-source research has been accurately interpreted and conveyed, with adequate references. This will require reading the articles referenced in the footnotes·        Ensure the report does not introduce bias or opinion of the author·        Ensure that the information is included in the correct section and avoids repetition. ·        Ensure there are no irrelevant passages or assessments, or superfluous ‘padding’ of the document ·        Liaise with the author, when required, to discuss queries and provide report feedback. Note common and repetitive mistakes.·        Ensure that the report has a concise Executive Summary and informative Threat Matrix that accurately reflects the main threats identified and allows the client to make a well-informed decision.      Why you will be hiredTo be considered for this role you will require:•       Proof reading experience to a very high standard•       Ideally a minimum three years’ experience•       Self-starter with minimal supervision•       Ability to work to strict deadlines•       Experience of law enforcement or other public body criminal investigation background, private criminal investigation experience, or criminal analytical experience advantageous