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​Library Inclusion OfficerBerkshire£25,202 - £28,526PermanentFull time hours – 37 p/wASAP start   About the company Sue Hill Recruitment are delighted to be working with this Berkshire based client, who has recently undergone a fairly significant and disruptive Library Transformation process and are now looking to add a Library Inclusion Officer to the team, to ensure that all customers are able to benefit from a comprehensive and efficient library service that meets their needs, drives aspiration and remains accessible to all including the most vulnerable whilst demonstrating excellent value for money for the council taxpayer. One late night per week and 2 weekend days per month need to be worked. What you’ll be doing•         Work with the Library and Resident Contact Management Team and colleagues in Adult Social Care, Children’s Services and Health to identify targeted groups. •         Using tools such as the Comprehensive Needs Analysis, Joint Strategic Needs Analysis and other relevant sources, develop and implement approved action plans to ensure all residents have access to the full range of library services regardless of levels of deprivation.•         Work closely with education and schools to ensure that activity targets the most vulnerable young people. Use pupil premium information to ensure that the children in greatest economic need benefit from library services. •         Be part of the Pupil Premium Champions network, hosted and led by education to establish and promote the wider library services available to families.•         Purchase, maintain and develop high-quality stock collections within a set budget. •         Keep up to date and anticipate the release of new publications and trends in reading, in order to select and promote collections that meet demand without delay. •         Maintain awareness of and stay abreast of developments in the book world and develop professional relationships with contacts in the books, reading and publishing world.•         Purchase adequate stock sufficient in number, range, and quality to meet any special requirements of adults and children who meet identified deprivation indices, encouraging those adults and children to make full use of library services. •         Develop opportunities for structured and unstructured forms of interaction and engagement, including study space and access to browsing facilities, within libraries to meet the needs of targeted individuals and groups. •         Develop a programme of activity both digital and physical that includes identified targets individuals and groups to reflect the four national universal offers: Reading, Information & Digital, Culture & Creativity and Health & Wellbeing.•         Ensure all children have access to library services including reading for enjoyment. •         Contribute to suitable project working as necessary.•         Develop positive relationships with stakeholders, partners and potential customers.•         Undertake direct customer service delivery for a specified proportion of the working week, including weekends and evenings. •         Use appropriate new technologies and methods to promote events, activities and services and reach new customer groups•         Deliver a programme of training for all staff to ensure they are equipped and competent to meet the reading needs of the child in need. •         Ensure colleagues have an understanding and are able to advance the contribution of library and information services to communities, especially to the most vulnerable. •         Promote and support libraries in their role as community hubs, that operate as a gateway to physical and digital information and are used by a range of partners to bring people together, giving them access to a greater breadth and depth of services and support. •         Help residents navigate access to digital and physical information sources and books to enrich lives, reduce dependency and encourage good decision-making.•         Manage the Bookstart and BookAhead initiatives Why you will be hiredTo be considered for this role you will require:•         Qualified in library or information science or Chartered Librarian beneficial•         First degree or NVQ level 3 or equivalent knowledge and experience gained through work related public/school library experience•         Awareness of the value of library and reading support services•         Good skills in use of ICT for delivery of modern working practices•         Excellent customer service skills•         Strong communication skills•         Excellent levels of numeracy skills•         Ability to understand the value of library services•         Specialist knowledge of books, authors and reading in a public or school library context beneficial•         Experience in event planning, organisation and review•         Ability to monitor and manage allocated budgets•         Ability to plan and deliver events and activities •         Excellent levels of staff & team influencing skills•         Excellent levels of library stock management expertise•         Ability to write reports for senior staff and elected Members•         Experience in developing, leading and delivering reading development activity•         Ability to create & deliver training sessions The job is very physical in nature therefore the following is required: The ability to lift and carry boxes of craft materials and books, to assemble and dismantle shelving units, to move laden trolleys, display units and shelving on castors, to move tables and chairs and other similar items of furniture, to walk up and down stairs and to stand on your feet for extended periods of time. ​Additional InformationThis is a fantastic opportunity for someone to help mould the library service going forward  If you are interested in learning more: Please get in touch on 020 7378 5469 or Daniel.rose@suehill.com

​Library Services Advocacy and Advancement OfficerBerkshire£25,202 - £28,526PermanentFull time hours – 37 p/wASAP start   About the company Sue Hill Recruitment are delighted to be working with this Berkshire based client, who has recently undergone a fairly significant and disruptive Library Transformation process and are now looking to add a Library Services Advocacy and Advancement Officer to the team, to ensure compliance is met with relevant legislation outlined in the 1964 Public Libraries Act 7 (2) (b), “encouraging both adults and children to make full use of the library service”. You will also be required to contribute to the purchasing and keeping of adequate stocks, sufficient in number, range and quality to meet the general requirements and any special requirements both of adults and children. One late night per week and 2 weekend days per month need to be worked. What you’ll be doing•         Under the Direction of the Library and Resident Contact Management Team contribute to the development and implementation of a Communication and Engagement Plan.•         Working closely with the Digital and Information Officers, updating webpages and using social media and other platforms, including appropriate new technologies and methods, to promote libraries and library services including online resources. •         Purchase, maintain and develop high-quality stock collections within a set budget. •         Keep up to date and anticipate the release of new publications and trends in reading in order to select and promote collections that meet demand without delay. •         Maintain awareness of and stay abreast of developments in the book world, and develop professional relationships with contacts in the books, reading and publishing world•         Deliver a programme of training for all staff to ensure they are equipped and competent to meet the reading needs of the customer and advocacy needs of the service, understanding and advancing the contribution of library and information services to communities. •         Promote and support structured and unstructured forms of interaction and engagement within libraries. •         Promote and support a programme of activity based on the four national universal offers: Reading, Information & Digital, Culture & Creativity and Health & Wellbeing. •         Lead on one or more of these offers, providing colleagues with support, materials and training. •         Contribute to the development and implementation of a programme of digital activity to reflect the four national universal offers. •         Contribute to suitable project working as necessary to deliver improved services •         Develop positive relationships with stakeholders, partners, authors, speakers, groups and potential customers to increase opportunities to promote the service.•         Undertake direct customer service delivery for a specified proportion of the working week, including weekends and evenings. •         Act as the senior officer on duty to ensure escalations are resolved and buildings are secured after an event or at the end of a shift. •         Promote and support the libraries in their role as community hubs, that operate as a gateway to physical and digital information and are used by a range of partners to bring people together, giving them access to a greater breadth and depth of services and support. •         Help residents navigate access to digital and physical information sources and books•         Under the direction of the Library and Resident Contact Management Team, promote and coordinate the Reading Development Schools Service in a way that ensures value for money. •         Support the promotion of library stock by providing relevant promotional materials to colleagues to encourage maximum use of stock by residents•         Take advantage of library design to facilitate multiple potential uses of the space for cultural activities, educational services, health and wellbeing events, community support and volunteering opportunities. •         Promote and support the Economic Recovery, Business Support, Training and Skills Development element of the Service.•         Promote a fully blended digital and physical library offer to fulfil obligations to its residents and its statutory duties. •         Make every effort to ensure the digital offer is inclusive to all and fully blended with the physical offer. Why you will be hiredTo be considered for this role you will require:•         Qualified in Library and/or Information Science or Chartered Librarian•         First degree or equivalent library knowledge and experience gained through work related public/school library experience •         Awareness of the value of library and reading support services•         Good ICT skills for the delivery of modern working practices•         Excellent customer service skills•         Strong communication skills •         Ability to understand the value of library services•         Specialist knowledge of books, authors and reading in a public or school library context•         Ability to monitor and manage allocated budgets•         Ability to promote events and activities •         Experience of working in and ability to identify and form productive internal and external partnerships to enhance delivery of service•         Excellent levels of library stock management expertise•         Ability to write reports for senior staff and elected Members•         Experience in using databases and image manipulation and publication software•         Ability to analyse issues, situations and data to develop a range of options/ solutions•         Ability to use influencing and persuasion skills effectively across a range of levels of contact Additional InformationThis is a fantastic opportunity for someone to help mould the library service going forward

​Digital Information OfficerBerkshire£25,202 - £28,526PermanentFull time hours – 37 pwASAP start   About the company Sue Hill Recruitment are delighted to be working with this Berkshire based client, who has recently undergone a fairly significant and disruptive Library Transformation process, and are now looking to add a Digital Information Officer to the team, to support the digital and IT requirements of the service, and contribute to the delivery of a range of digital improvements across the Library and Resident Contact Team This role is also required to contribute to the purchasing and keeping of adequate stocks sufficient in number, range and quality, to meet the general requirements and any special requirements both of adults and children. One late night per week and 2 weekend days per month need to be worked. What you’ll be doing•         Under the direction of the Library and Resident Contact Management Team, provide Systems Support for a range of Library Management, Customer Service and Telephony systems, liaising with system suppliers and partners as required. •         Maintain public PC hardware and, in liaison with the IT provider, ensure technical solutions are consistent with company requirements whilst maintaining and updating inventory databases for all ICT equipment belonging to the Service.•         Help customers navigate access to digital and physical information resources. •         Promote a fully blended digital and physical library to fulfil obligations to customers.•         Ensure the digital offer is inclusive to all and fully blended with the physical offer. •         Maintain awareness of changing customer needs and demands to ensure more effective service delivery.•         Horizon scanning for new developments and presenting options to the Library and Resident Contact Management Team for review and investigating technical solutions for service delivery.•         Working closely with the Library Advocacy and Advancement Officers to update webpages and use new technologies and methods to promote libraries and library services. •         Promote and support a programme of activity based on the four national universal offers: Reading, Information & Digital, Culture & Creativity and Health & Wellbeing. •         Lead on one or more of these offers, providing colleagues with support, materials and training. •         Contribute to the development and implementation of a programme of digital activity to reflect these four national universal offers. •         Deliver a programme of training for all staff to ensure they are equipped to meet the digital support needs of the customer and are competent in all the IT systems that they are required to use. •         Promote and support structured and unstructured forms of interaction and engagement within libraries, particularly in their role as community hubs that operate as a gateway to physical and digital information and are used by a range of partners to bring people together, giving them access to a greater breadth and depth of services and support. •         Contribute to suitable projects, working as necessary to deliver improved services.•         Act as the senior officer on duty, to ensure escalations are resolved and buildings are secured after an event or at the end of a shift. •         Contribute to the economic recovery, business support, training and skills development element of the service.•         Provide training for relevant staff to collate key statistical management information and reports from the Library Management System, and other reporting databases.   Why you will be hiredTo be considered for this role you will require:•         Qualified in Library and Information Science beneficial.•         ICT qualification beneficial or equivalent IT / Digital knowledge and experience gained through work related training.•         Excellent use of all ICT in a modern service delivery both confidently and competently.•         Previous experience of working in public libraries beneficial, or customer/community information delivery/enquiry locations previously.•         Ability to monitor and manage allocated budgets.•         Excellent levels of verbal, digital and written communications skills. •         Ability to draft reports on enquiry and electronic service issues for peers, support staff, senior officers and elected members.•         Experience of collecting, analysing, concluding and reporting on statistical data.•         Demonstrable ability to train others effectively.•         Awareness of the value of library, community information and enquiry services.•         Demonstrable ability of having led or participated in enquiry or IT project changing service provision.•         Ability to use influencing and persuasion skills effective across a range of levels of contact.•         Ability to analyse enquiry service, electronic delivery service issues, situations and data to develop a range of optional solutions. ​Additional InformationThis is a fantastic opportunity for someone to help mould the library service going forward

​Local Studies LibrarianBerkshire£30,000 Pro RataPermanent – 18.5 hours per weekASAP start   About the company Sue Hill Recruitment are delighted to be working with this Berkshire based client, who has recently undergone a fairly significant and disruptive Library Transformation process and are now looking to add a Local Studies Librarian to their team. You will have the opportunity to help mould the service going forward and will be able to make a significant impact if you wish to do so. The purpose of this role is to provide professional library and information management services in general, and in particular, the curation and professional stock development and maintenance of a high-quality Local Studies, Local History and Community Information collections, ensuring resources are accessible to all residents. To also develop links with local studies groups and organisations maximising the use of resources and stock available in the libraries One late night per week and 2 weekend days per month need to be worked.  What you’ll be doing•         Curation and professional stock development, including maintenance and development of high-quality collections that are accessible to all residents.•         Working alongside library supervisors, develop opportunities for structured and unstructured forms of interaction and engagement within libraries to encourage maximum take-up of local studies collections. •         Develop a programme of activity both digital and physical that promotes the Local Studies collections.•         Ensure children have access to local history for learning and enjoyment. •         Keep up to date and anticipate the release of new publications and trends in reading, in order to select and promote library resources that meet demand without delay. •         Maintain awareness of and stay abreast of developments in the Book World and develop professional relationships with contacts in the books, reading and publishing world.•         Contribute to suitable project working as necessary.•         Develop positive relationships with stakeholders, partners and potential customers to increase opportunities to promote the service. •         Under the direction of Library and Resident supervisors, undertake direct customer service delivery for a specified proportion of the working week, including weekends and evenings. •         Use appropriate new technologies and methods to promote events, activities and services to reach new customer groups.•         Act as the senior officer on duty to ensure customer complaints, comments and queries can be resolved as quickly as possible, responding to difficult customers when escalations occur. •         Ensure buildings are secured after an event or at the end of a shift. •         Deliver a programme of training for all staff to ensure they are equipped and competent to meet the local studies and community information needs of customers.•         Promote and support all libraries in their role as community hubs, that operate as a gateway to physical and digital information and are used by a range of partners to bring people together, giving them access to a greater breadth and depth of services and support. •         Promote library stock, including use of displays, and creating and maintaining promotions to encourage maximum use of stock and library services for residents.•         Maintain up to date contact lists for authors/speakers/groups to contact for future events, and ensure they are relevant and likely to meet demand. •         Update webpages and using social media and other platforms to promote libraries, library services, library activities and stock. •         Actively contribute to the development and delivery of the library service, and to anticipate and respond to customer expectations by identifying and delivering additional strands of service to ensure customers’ needs are met in advance of being expressed. •         Take advantage of library design which has ensured maximum flexibility to facilitate multiple potential uses of the space for cultural activities, educational services, health and wellbeing events, community support and volunteering opportunities. •         Help residents navigate access to digital and physical information sources and books. •         Make every effort to ensure the digital offer is inclusive to all and fully blended with the physical offer. Why you will be hiredTo be considered for this role you will require: •                      Qualified in Library and Information Science beneficial •                      First degree or equivalent library knowledge and experience gained through work related training•                      Experience of working in public libraries or community information delivery / enquiry locations •                      Experience in developing & leading enquiry service activity for customers•                      Demonstrable delivery of enquiry service projects to improve services•                      Awareness of the value of library, community information & enquiry services •         Good skills in use of ICT for delivery of modern working practices•         Excellent customer service skills•         Ability to form partnerships to enhance delivery of enquiry services•         Ability to train others•         Good levels of oral and written communication skills •         Specialist knowledge of books, authors and reading beneficial•         Experience in event planning, organisation and review•         Ability to monitor and manage allocated budgets•         Experience of working in and ability to identify and form productive internal and external partnerships to enhance delivery of service•         Excellent levels of library stock management expertise•         Ability to write reports for senior staff and elected Members•         Available to work weekend and evening shifts •         Ability to be flexible in terms of working patterns and working locations The job is very physical in its nature therefore the following is required: The ability to lift and carry boxes of craft materials and books, to assemble and dismantle shelving units, to move laden trolleys, display units and shelving on castors, to move tables and chairs and other similar items of furniture, to walk up and down stairs and to stand on your feet for extended periods of time. ​Additional InformationThis is a fantastic opportunity for someone to help mould the library service going forward

​Records ManagerHybrid Working ModelLiverpool location£38,376 - £44,928Permanent - Full Time hoursASAP start   About the company Sue Hill Recruitment are delighted to be exclusively partnering with Merseyside Police for this recruitment campaign as the current Records Manager will be retiring in March 2022. We are looking for an experienced Records Manager to develop, implement, monitor and review strategies, systems and processes to ensure that the Force manages its records in the most efficient and effective way. To maximise the Force’s ability to search and retrieve its information and enhance its use of information as a corporate resource. To minimise the risks of records being wrongly accessed, lost or destroyed which in turn could lead to litigation or damage the Force’s reputation. To maintain and preserve the Force’s archives and memorabilia. What you’ll be doingDevelop, maintain, implement and review policies, processes and systems to ensure that the Force manages its physical and digital records securely in line with legislation and Authorised Professional Practice (APP) Information Management. Provide subject matter expert advice and guidance in all matters relating to records and information management, including review, retention and disposal. Report at a strategic level on the level of compliance and the ability of the Force to meet national standards. Ensure departmental staff and managers are aware of guidance and legislative requirements. Work with functional strands regarding new and existing digital systems to ensure that digital review, retention and disposal complies with legislation and Authorised Professional Practice – Information Management. Provide leadership to the Records Management supervisors, monitoring workloads, sickness, welfare, discipline or performance issues; ensure that training needs are addressed. Manage the resources working within Records Management to ensure the unit delivers its core services efficiently and effectively. Regularly evaluate and interpret performance information, data and systems to identify areas for change which will ensure service delivery whilst maximising efficient use of all resources, cognisant of budgetary constraints and austerity. Represent the Force at regional and national level in matters relating to Information Management to ensure the force is best placed to comply with changes to legislation and keeps abreast of developments Manage the Force’s historical archival records and artefacts that illustrate the history of the Force and its predecessor Forces. Ensure their long-term preservation and facilitate access by members of the public and bona- fide researchers as well as staff within the Force. Manage projects being undertaken by Force volunteers to catalogue, index and transcribe documents and artefacts; research and answer family history enquiries; consult with relevant archivists and museum staff outwith the ForceParticipate in relevant external events by providing themed displays and identify current records that should be preserved and stored in the archive to assist researchers and historians in the future. Be accountable for all Health and Safety issues, including risk assessment, pertaining to the post holder’s area of responsibility in order to fulfil the statutory obligations of the Health and Safety at Work Act 1974. Ensure that staff are trained in accordance with the National Learning & Development Strategy and that all responsibilities undertaken in relation to information management, data quality, information sharing, intelligence and information security are in accordance with the NPCC APP Information Management in order to comply with the Statutory Code of Practice on the Management of Police Information     Why you will be hiredTo be considered for this role you will require:Relevant degree or professional qualification in Information Management or Records Management or has significant experience of modern records work to enable effective management of the team. Technical knowledge and experience of managing systems for organising, storing and retrieving information and records, whether physical or digital, in a large-scale organisation coupled with a sound understanding of the planning and implementation of operational policies and procedures that support this activity. Excellent leadership and communication skills to inspire, motivate and manage a quality workforce to deliver the force vision and strategy both internally and externally. The postholder will be required to make presentations to internal and external audiences and chair meetings. Ability to manage resources and time to ensure service delivery using a pro-active, well-organised management approach to encompass all aspects of the collection, indexing, storage, retrieval and disposal of the Force’s records. Compile clear and concise, oral and written reports to inform strategic decision-making, process development and working practices across the Force, to provide advice, guidance and management briefs to CJ Command Team. Problem-solving and decision-making skills to devise and implement systems and solutions to improve the management of the Force’s records. Undertake continuous professional development, ensuring that knowledge and awareness is maintained and developed on a personal level, and to direct team effectively. Constantly set and demonstrate clear and visible ethical standards of behaviour, dealing quickly and professionally with poor standards. Good communication and negotiating skills coupled with tact and diplomacy to deliver the required changes to business systems and processes to improve the management of the Force’s records.  Good knowledge of the following:​NPCC Guidance on minimum standards for the Retention and Disposal of Police Records. •         Authorised Professional Practice (APP) – Information Management •         General Data Protection Rules (GDPR) •         Freedom of Information Act 2000 •         Protection of Freedoms Act 2012 •         Criminal Appeal Act 1995 s.17 (re information required by the Criminal Cases Review Commission) Additional InformationThis is a fantastic opportunity for an experienced Records Manager to lead and drive cultural change within the organisation​

​Corporate Records ManagerMostly Remote workingNottingham site visits required£40,057 - £45,83912-month Fixed Term ContractFull Time hoursASAP start   About the company Sue Hill Recruitment have been instructed on a Corporate Records Manager contract position with our Nottingham based client. This is a 12-month fixed term contract position, that will be mostly remote working. The client is looking to implement the use of Microsoft 365 within the organisation as an ERMS.  As the Corporate Records Manager you will act as a subject matter expert and work alongside the program, to review and develop a framework of records management policies, standards and operational procedures to ensure appropriate governance, operation of best practice and to help protect from regulatory risks arising from non-conformance of records management practices across all of its Divisions and Corporate functions. The role will also serve as an educator for corporate records management and associated business processes. What you’ll be doingThe ERMS Corporate Records Manager will be skilled at leading and driving cultural change and continuous improvement, managing processes and technology efficiently in order to successfully support successful delivery of the overall Program. •Establish, lead and deliver a Corporate Records Management ERMS framework implementation roadmap in line with the overall objectives of the program, aligning to strategic priorities.•Act as a Senior Leader and Subject Matter Expert on ERMS and its key principles within the delivery of new model of Corporate Records Management, enabled by the Microsoft 365 product.•Create and implement appropriate Policies and Procedures to incorporate information governance and records management best practices.•Review and integrate current records management systems to support future service delivery by using specialist knowledge, and make recommendations, having identified problems, and trends to deliver appropriate governance.•Be accountable for all the records management change related initiatives in terms of delivery of expected outcomes and within the constraints of the program, while ensuring seamless change and stakeholder engagement.•Ensure a smooth transition from Change to BAU activities and assist in stabilising changes to working practice and business processes.•Be responsible for continuous improvement for the Corporate ERM function, from strategic planning to implementation and BAU.•Lead definition of indicators of performance and governance quality metrics.•Oversee compliance with records management related policies, standards, roles and responsibilities, and adoption requirements•Create a Y-o-Y plan to audit and improve practices for Corporate records management.•Mentor teams (including 3rd party vendors) to achieve the Corporate ERM implementation goals and deliver records management best practice.•Be responsible to on-board, train, educate and mentor new team members.•Serve as a senior management liaison between various Digital Services and Divisional functional areas such as Business Development Managers, Applications Management, Information Governance, Technical teams and external partners.•Develop partnerships within Corporate Divisional areas to ensure efficient and effective changes and other operational elements including clear dependencies and internal performance reporting.•Develop, lead, manage and execute education and training activities related to the Corporate ERM Program. ·         Develop a training manual and on-line training for staff and stakeholders.•Be responsible for providing provide progress reports/ root cause analysis to management.•Be a single point of contact for Corporate Records Management ERM issues. ·         Ensure that all enquiries and requests for improved customer experience and efficiencies are worked thorough and fed back to the program Why you will be hiredTo be considered for this role you will require:·         Degree or Postgraduate qualification in records management discipline•3-5years of experience in a large organisation, to include strong records management and programme management, oversight and execution experience•Experience of change leadership in implementing strategic records management / program management initiatives in a business, preferably in a public sector service·         Good understanding of complex business architecture, workflows and continuous improvement ·         Highly developed specialist knowledge of records and information management and information governance underpinned by theory and experience·         Experience of working with complex projects involving change ·         Experience leading and or supporting staff engagement initiatives·         Experience of line managing project and virtual teams·         Possesses strong communication, change and stakeholder management skills·         Excellent oral and written communication skills·         Ability to respond to, priorities and analyse complex problems/situations and ensure effective interventions are put in place·         Manage a complex workload and balance work priorities·         Can formulate short- and long-term objectives·         Flexible with respect to working hours Additional InformationThis is a fantastic opportunity for an experienced Records Manager to leading and driving cultural change within the organisation​

​Service Development Information ManagerHybrid working modelUp to £45,00012-month Fixed Term ContractFull Time hoursASAP start   About the company Sue Hill Recruitment have been instructed by our client, who provides technical standards on products and services to businesses within the UK whilst also operating globally to help improve performance, reduce risk and achieve sustainable growth. They are presently recruiting for a Service Development Information Manager to join their team in this exciting new role to develop and deliver extended provision to the established Member Enquiry Service. What you’ll be doingThe enquiry service provides consultative enquiry and research services to members, external customers and staff. This includes responding to inbound enquiries via a number of channels, information retrieval across a range of resources and presentation of results back to the enquirer in a variety of formats.  This current service offer is to be expanded to support responses to Trade Advisory Services. Factors driving this expansion include:  •                     The move to UK designated standards in place of EU harmonised standards •                     Implementation of the new UKCA mark •                     Changes to UK versions of legislation originating from the EU •                     The potential impact on standards & conformity assessment resulting from trade deals•                     Ongoing challenge for business of keeping up to date with changes  The service offering to UK exporters & international importers will help them: •                     Navigate the changes to standards, regulations & conformity assessment due to EU withdrawal and potential ongoing related changes in key markets e.g. Medical Devices•                     Ensure they keep up to date with changes within their current, existing export markets•                     Identify requirements within potential new markets  The service will be delivered via telephone and email enquiries & will also signpost clients to existing internal and externally produced information provision & resources as relevant.  Key Responsibilities & Accountabilities Service Development  •                     Responsible for the development of the new service proposition •                     Validate initial coverage and develop a roadmap for further service iteration over 2022 and beyond •                     Identify and collate sources of information to deliver the Trade Advisory Service •                     Develop a wiki covering frequently asked questions for internal and external use •                     Determine the ability to deliver the service across territories and identify blind spots•                     Liaise with colleagues across Knowledge Management to ensure we are aware of all relevant issues and timings as changes occur as a result of UK withdrawal from the UK or new trade deals •                     Work across the business to develop a virtual team to support customers and ensure high-quality responses to relevant enquiries •                     Establish a network for value-added support e.g. identify relevant staff in Global offices, IP international contacts, Trade Associations, Policy organisations to access information   Communication •                     Support marketing messaging development for the service per se and in relation to the additional value provided to the organisation’s membership•                     Facilitate a wider communications strategy i.e. ensure the service is listed as a contact point on relevant sites (UK and international)  Service Delivery  •                     Respond to and quality assure responses to related enquiries •                     Run complex searches across multiple databases and or resources to respond effectively to enquiries •                     Monitor the volume and types of enquiries to support further service development in line with market need continue to map and deliver the service development roadmap Why you will be hiredTo be considered for this role you will require:•                     A Bachelor’s degree or equivalent is essential. •                     A minimum of five years’ experience of related work experience: to cover conducting or using research, service development, project management and/or service delivery. •                     Experience of working with regulatory databases such as Westlaw / LexisNexis, or other legal informationsources and ability to determine relevant information for clients is essential.•                     Experience of delivering complex projects within required timescale.•                     Customer-focused (internal & external), with a consultative approach to understanding requirements and issues. •                     Experience of data analysis, bibliographic database and internet searches.•                     Experience of identifying process and service improvements and implementing these in collaboration withothers.•                     Experience of working cross-functionally and effectively sharing knowledge with colleagues. •                     Experience of working with diverse stakeholder groups to define and refine programmes of work and proven ability to engage successfully with cross-functional stakeholders.•                     Experience of identifying process and service improvements and implementing these in collaboration with others.•                     Experience of working cross-functionally and effectively sharing knowledge with colleagues, with positive end results for clients and the business.•                     Knowledge of standards, regulation and/or market access of international trade. and the •                     Excellent presentation skills (verbal, written and formal)•                     IT literate •                     Skilled in working within a matrix management environment•                     Proactive, collaborative and flexible approach, ability to prioritise and meet deadlines•                     A “can do”, problem-solving approach Additional InformationThis is a fantastic opportunity for an experienced Information Manager to develop and deliver extended provision to the established Member Enquiry Service.If you are interested in learning more: Please get in touch on 020 7378 5469 or Daniel.rose@suehill.com