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We are the leading recruitment consultancy specialising in Knowledge and Information Management.
Our specialist consultants offer a seamless service across information and knowledge governance, records management, archiving and library services, data management including Data Protection and GDPR and big data.
Founded in 1996 by Sue Hill, in 2013 the agency became part of Progility Group, working closely with our sister company TFPL.
- Knowledge & Information Management
£35k-£40k + car allowance + commissionHome basedSE EnglandAre you a dynamic and results-driven individual with a passion for sales within the Healthcare Market? Our client is seeking a talented Engineering Sales Executive to join their sales team. As an integral part of our organisation, you will play a crucial role in promoting and selling their cutting-edge infrastructure products, primarily through the design, contracting, and hospital estates route. If you are a self-starter with a proven track record in achieving sales targets, building and maintaining relationships, and have a keen eye for identifying new business opportunities, we want to hear from you.Key Responsibilities:Achieve Annual Sales Targets: Drive the success of our client by meeting and exceeding individual and shared sales targets.Build Strong Relationships: Establish and maintain relationships with key stakeholders, including M+E Consultants, Architects, Main Contractors, Project Management, and Estates departments.Lead Generation: Proactively find new sales leads through direct contact with potential customers and project stakeholders.CRM Management: Ensure meticulous record-keeping in the CRM database, identifying stakeholders, project details, and maintaining accurate and up-to-date information.Maximize Product Range: Seek opportunities to maximize the number and range of products supplied on each project, engaging clinical sales wherever possible.Quotation Process: Check and approve quotations before issuance, ensuring timely follow-ups and presentations as needed.Industry Engagement: Attend industry exhibitions, conferences, and contribute to sales meetings to stay abreast of market movements and actively engage with potential clients.Collaboration: Work closely with other departments, including Marketing, Service, Projects, and Design, to ensure seamless support during project negotiations.Continuous Improvement: Monitor project wins and losses to continuously improve strategies, business plans, and market share.Market Insight: Stay informed about new developments in the Healthcare Industry, anticipate impacts on the business, and adapt strategies accordingly.Competitor Analysis: Monitor competitor activity, regularly updating designated product folders with relevant information.Professional Development: Keep up to date with the latest engineering standards, product data, and competitor equipment on the market.Key Competencies:Minimum of 3 years’ experience selling within the Healthcare Market.Technical/Engineering experience and educated to HND Level minimum would be beneficial.Knowledge of the HTMs & HBNs.Experience and understanding of selling to Contractors, Specifiers, and NHS/Private Healthcare sectors.Ability to project a professional manner and negotiate high-value capital sales up to approx. £3m.Provide a suitable home office environment with Wi-Fi.Excellent commercial, presentation, organizational, and planning skills.Pro-active approach, comfortable working on your initiative, and persistent with tenacity.Good time management and ability to work on multiple negotiations simultaneously.Computer literate - proficient in Word, Excel, PowerPoint, Outlook, and CRM databases.Smart, presentable appearance.Self-starter with a clean driving license.If you are ready to take on a challenging and rewarding role, apply now to become part of this dynamic team in shaping the future of healthcare infrastructure!
Electrosurgery Salesperson (Field Sales) £35k-£40k + car allowance + commissionHome based 1 x North of England and 1 x London/SE England Sue Hill Recruitment are excited to be working with this Clinical Infrastructure Solutions client whose mission is to provide solutions to hospitals for their critical areas offering high quality products and services for improved patient outcomes, process and cost-efficiencies.As an Electrosurgery Salesperson, your primary responsibility is to promote and sell electrosurgical devices and consumables to healthcare professionals, hospitals, clinics, and medical facilities. You will play a vital role in building relationships with customers, identifying their needs, and providing them with appropriate solutions to meet their electrosurgery requirements. This position requires a strong understanding of the electrosurgical field and excellent communication skills. The role would suit healthcare professionals (ODPs, theatre nurses etc) as well as salespeople already working in HF.Key responsibilities:Sales and Business Development: · Identify potential customers and generate leads through market research, referrals, and networking.· Conduct sales presentations, demonstrations, and product training to healthcare professionals and decision-makers.· Collaborate with marketing teams to develop and execute sales strategies, promotional campaigns, and product launches.· Achieve sales targets and objectives within assigned territories or accounts.· Build and maintain long-term relationships with key clients, providing ongoing support. Product Knowledge and Expertise: · Develop a deep understanding of electrosurgical devices and associated consumables.· Stay up to date with industry trends, competitor products, and advancements in electrosurgery techniques.· Educate customers on the benefits, features, and applications of Starkstrom’s electrosurgical products.· Provide technical guidance and support to customers during product evaluations and trials.· Collaborate with internal teams to relay customer feedback and contribute to product improvement efforts. Customer Relationship Management:· Act as a trusted advisor to customers, understanding their unique needs and recommending suitable electrosurgery solutions.· Conduct regular follow-ups to ensure customer satisfaction, address concerns, and foster long-term loyalty.· Collaborate with customer service and support teams to resolve any issues or challenges faced by customers. Market Intelligence and Reporting: · Monitor market trends, competitor activities, and regulatory changes impacting the electrosurgery industry.· Provide regular sales reports, forecasts, and updates to the sales management team.· Analyse sales data, identify opportunities for growth, and propose strategies to capitalize on market potential. Person Specification · From Healthcare working in a Theatre or Endoscopy environment or someone with experience in sales within the medical device industry. · Strong knowledge of electrosurgical devices, technologies, and surgical procedures.· Excellent communication and interpersonal skills to engage with healthcare professionals and key decision-makers.· Self-motivated, results-oriented, and able to work independently or as part of a team.· Negotiation and closing skills to achieve sales targets would be an advantage.· Ability to travel extensively within the assigned territory or region.· Ability to work on multiple negotiations simultaneously.· Computer Literate - Word, Excel, PowerPoint, Outlook, CRM database.· Smart and Presentable· Self-Starter· Clean Driving License
Digital Learning and Technology Manager (Library)East London£37,90535 Hours a weekHybrid working model – 2 days working from homeASAP Start Working hours : 8am-4pm / 9am-5pm / 10am-6pm1 evening shift every fortnight until 7pm (Start at 11am)1 Saturday every semester working 12pm – 5pm About the company Sue Hill Recruitment are delighted to be working in partnership with University or East London, who are presently looking to recruit a Digital Learning and Technology Manager for the Docklands Campus. If you are seeking a career that combines innovative education with a passion for crafting positive change, look no further than the University of East London. They are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a sustainable, inclusive, and green future. Library, Archives and Learning Services (LALS) at UEL is a diverse, customer-focused service committed to building on excellent customer service to enhance the experience of all members of the University and the wider community. With two campus libraries providing a range of study spaces for customers and a wealth of online resources and services they are proud holders of the Customer Service Excellence award. The Digital Learning and Technology Manager (DLTM) will develop and co-ordinate support for digital skills development for students and the delivery of digital solutions to support high-quality, customer-focused library and archives services to diverse learning and research communities in accordance with UEL equal opportunity policies. The DLTM will also deputise for the Campus Library Manager and coordinates with central IT services to provide support for directorate operations. KEY DUTIES AND RESPONSIBILITIES · Deliver digital competencies, training and support programmes for both students and academic staff, sourcing and coordinating with internal and external partners where appropriate, using available and new technologies and innovative approaches to ensure the widest possible participation.· Provide training for new and existing members of library staff on digital and information technologies and to produce and maintain necessary documentation and instructions.· Oversee the implementation and ongoing management of digital solutions and services that support a high quality, customer-focused library service, including self-service facilities and enquiry management systems.· Provide and develop learning materials, in a range of media, for library and archives welcome sessions, information and digital skills training, and marketing purposes.· Assist in the collection of library and open access IT usage information and user experience feedback to ensure that the services offered meet the needs of our users.· Line manage the Library Shelving team, taking responsibility for the recruitment, training, and performance management of this team.· Recruit, train, deploy, and line manage interns and temporary staff supporting the Customer Services team, such as the ‘Digital First Aider’ student peer mentors delivering digital competency training and support, for example.· Support the management of library spaces and helpdesk/enquiry services, deputising for the Library Campus Manager as required.· Act as Health and Safety coordinator, alongside the Campus Library Manager.· Work collaboratively across the LALS team as well as with UEL colleagues in other academic and professional services departments to exchange ideas, develop services, and implement best practice in service delivery.· Participate in team meetings and contribute to the development of services through relevant LALS projects, groups, and activities.· Develop links with colleagues in other institutions and to contribute to the work of external professional bodies and networks to develop a wider knowledge of current professional issues.· Lead on service delivered frontline support for staff and students using a range of software applications, services, and equipment, liaising with and escalating to IT staff as appropriate.· Coordinate with central IT services to provide support for directorate operations.· Responsible for maintaining the assistive technology equipment and facilities, assisting student users, and liaising with the Disability Support and IT Services as appropriate. KNOWLEDGE, SKILLS, AND EXPERIENCE Qualification in IT, Library, or Education related subject, OR substantive experience in an equivalent library support environmentExperience of working in a library environmentExperience of using a library management system – ALMA would be advantageousKnowledge & awareness of the HE environment· Knowledge of current developments in information and digital technology and their importance in an academic context· Excellent IT and digital skills, for example in the use of MS Office applications, social media tools, and learning technologies· Experience of supporting users with IT and technical enquiries, preferably in an educational setting· Experience of using initiative and creativity to resolve problems, identifying practical and suitable solutions· Experience of managing staff, with a flexible approach to delivering team results· Excellent communication skills, oral, written, and digital· Comprehensive IT skills and digital fluency, with the ability and willingness to engage with technologies to support innovative teaching and service development· Ability to teach and support learners individually and in small and large groups UEL is an inclusive equal opportunities employer and are proud of their Equality, Diversity and Inclusivity achievements. They expect all employees of UEL to accept the EDI policy and will not tolerate discrimination in any form. As an employee of UEL, they expect you to follow all relevant Health & Safety policies. So, if you’d like to take your career to the next level with the University of East London please apply now!
Part Time Library Advisor – Customer Experience£13.50 per hour 22.5 hours per week Milton Keynes – on site 6 month contract 8th January 2024 start Sue Hill Recruitment Ltd are pleased to be working with this Higher Education client who are looking to recruit a Library Advisor in their Customer Experience team for Library Services. You will be part of a rota of Library staff providing high quality customer support at the library’s welcome desks and online service points. You will be responsible for tracking and managing overdue loans, missing items, and unfulfilled reservations to help ensure the effective circulation of print library stock.Library Services has four libraries across the sites. All the libraries provide a rich collection of specialist library resources and services to support the students learning and research needs. Key Tasks & Responsibilities:• Responding to enquiries, answering where appropriate and referring in-depth queries on to specialist colleagues. This includes handling face to face, phone, email, and online chat enquiries from both on-site and remote customers. • Carry out shared duties including opening and closing procedures, stock shelving, reservation processing, occupancy monitoring, and similar.• Track, contact and negotiate with defaulters who have overdue and recalled library resources, or who have left, responding supportively and sensitively to those in difficult circumstances. • Liaise with colleagues to facilitate the recovery of non-returned items and arrange invoicing for non-returned items. • Track and process reserved, missing, and in-transit library items in collaboration with colleagues at other libraries. • Track and process Lab Notebook requests in line with data retention policies. • Process postal loan requests and monitor refunds on unused postage. • Research prices and liaise with Librarians regarding replacement of missing or non-returned items. • Track and manage unfulfilled reservations, liaising with librarians to provide alternate options where a particular item is not available within a reasonable timeframe. • Manage library account status in response to registry updates (e.g., student withdrawals, suspensions, etc). Includes handling entitlement updates for customers using the Sconul Access scheme. Person Specification:• Good general level of education to at least ‘A’ level (plus GCSE English and Maths).• A strong understanding of the principles of good library customer service and experience supporting users in a customer facing role – handling and proactively dealing with routine and non-routine problems. • Accurate, methodical approach to work, good attention to detail. • Excellent oral and written communication skills, excellent numeracy and analytical skills.• Strong organisational and time management skills. • Ability to prioritise and schedule workloads in the face of conflicting demands.• Able to work on own initiative with minimal supervision.• Able to work with a variety of customers and colleagues in a professional, friendly, and effective manner. • Good team player, flexible and co-operative, coupled with high level of personal responsibility and initiative.• Working knowledge of Microsoft software packages especially Outlook (email), Word, and Excel and the ability to learn new systems.
Cataloguer £20.00 per hour 37.5 hours per week London 3-month contractASAP Start Sue Hill Recruitment are pleased to be working with this Government organisation who are looking to recruit a Cataloguer on a 3 month contract. The ideal candidate will be working in a small team based in Westminster, responsible for managing the library and information service for all the organisations lawyers, many of whom are based in other buildings with their client teams or work from home either some, or all the time.The library catalogue includes all books and eBooks available to lawyers. Recent library moves have meant that some of the locations are now incorrect, and some titles need to be added. You will be expected to raise the profile of the catalogue across the organisation to maximise the benefit of the collection.Key Tasks & Responsibilities:• Adding new titles to the catalogue and to the ‘New in the library’ section where relevant.• Creating new records (eg for bill books or departmental publications) or importing records, usually for eBooks, where available and adding them to the collection with locations. • Amending location records to reflect recent location changes.• Adding key titles from our subscription services contracts, with the aim of bringing them to the attention of the lawyers and making them more accessible.• Contributing thoughts and suggestions for improving the catalogue and making it easier to search.• Clearing up Backlog and subscription • Make information more accessible.Must have:• Knowledge and experience of cataloguing and classifying library materials, including an understanding of AACR2/RDA, MARC21 and LCSH
Proof-Reader / Quality Assurance Analyst Work from Home / Twickenham Office£15.38 per hourMonday to Friday (35 hours a week)3-6 Month Temporary ContractPossible Temp to PermASAP Start About the company Our client protects the content, product and interests of the film and television industries are and regarded as the leaders in intellectual property protection. They investigate cybercrime, fraud and other IP crime which meets the needs of governments, law enforcement and private organisations in mitigating risk and making informed decisions.They are now seeking a Quality Assurance Analyst – Due Diligence to assist with proof reading and quality assurance for clients reports to ensure that the content is grammatically correct, the key points are highlighted and summarised, and the content is accurate and complete. This role will mainly be a ‘Work from Home’ position, but you will be required to attend the office 1-2 days a week The 1st week will require you to be in the office for training and inductions Key Responsibilities • Ensure the terms of reference and requirements, set by the client, are met in the submitted report. Apply quality assurance by maintaining: Consistent style and formatting· Ensure the report is logical and flows well· Ensure correct tense · Evaluate page elements such as images, text spacing and positioning · Ensure references are accurate and, where applicable, function (e.g. bookmarks)· Rephrase written text to ensure document structure and content are consistent· Ensure illustrations are suitably captioned and referenced Content· Ensure all required verifications and submitted information are noted and outlined in the document by cross referencing the source documents.· Ensure that the information submitted has been accurately interpreted. This will include analysis of bank statements, translated documents, company formation documentation, etc.· Ensure that open-source research has been accurately interpreted and conveyed, with adequate references. This will require reading the articles referenced in the footnotes· Ensure the report does not introduce bias or opinion of the author· Ensure that the information is included in the correct section and avoids repetition. · Ensure there are no irrelevant passages or assessments, or superfluous ‘padding’ of the document · Liaise with the author, when required, to discuss queries and provide report feedback. Note common and repetitive mistakes.· Ensure that the report has a concise Executive Summary and informative Threat Matrix that accurately reflects the main threats identified and allows the client to make a well-informed decision. Why you will be hiredTo be considered for this role you will require:• Proof reading experience to a very high standard• Ideally a minimum three years’ experience• Self-starter with minimal supervision• Ability to work to strict deadlines• Experience of law enforcement or other public body criminal investigation background, private criminal investigation experience, or criminal analytical experience advantageous
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I am very much pleased with Ioanna Fytilopoulou from Sue Hill recruitment agency for finding me the right job.
The job conditions and the time of work suit with my current circumstances. Within a day of my registration meeting, she put me forward for an interview and then after called me to see how the interview went. I was very happy with the advice and service I received and have no hesitation to recommend Sue Hill Recruitment to anyone who is looking to secure a new role or even a career change.
Thank you for all your support.
Meaza T Abrahaley-M.
Sue Hill Recruitment have provided me with a first class service when I have been looking for work
They have always answered any queries very quickly, so I always felt supported. Strong communication meant I was always updated feedback during any of my interviews and I was lucky enough to secure a fantastic position at Boston University via their services
Daniel and Ioanna were friendly, caring and informative and I can't recommend their services enough.
The system used to populate and manage timesheets is very clear and easy to use and understand.
I decided to register with Sue Hill early last year after deciding to move on from a post I had been in for a number of years. I had a very helpful initial meeting where I explained my employment history and the type of role I was looking for.
Sue Hill always an interesting range of posts in a variety of fields which made them a good agency to be registered with.
I found the staff very helpful and friendly whenever I contacted them about a relevant advertised post. They would always explain the process by which I could apply. They were always prompt in responding to any enquiries. They were also re-assuring and supportive when I went for a role. The recruiter is very approachable and friendly which helped put me at ease about applying for roles
Last summer a post in an academic library became available. It was almost exactly the type of role I had been looking. I contacted Sue Hill to ask to be considered for the role. The recruiter matched my experience and skills to the post. After suggesting a small update to my CV, they put me forward for the role. They briefed me about the employer and what the role would involve.
I was offered and interview and given fuller information about the role. I was able to prepare fully for the interview based on this information. The recruiter supported me through the interview process.
I went to the interview and the information I was given proved essential in my ability to prove my suitability for the role and that I understood what would be required of me.
The following morning to my great delight the recruiter called me to offer me the role. They made sure I got confirmation of the job offer and arranged my starting date and contract within a couple of days and answered all my remaining questions about the role. I began the role within a fortnight of the offer and the recruiter made sure I was happy in my new role
I have now been in my post for a few months and am enjoying it greatly. Sue Hill ensures I am paid promptly and answer any questions I have regarding issues such as leave.
I very much recommend Sue Hill
I joined Suehill Recruitment in November when I was made redundant.
I spoke to Ioanna and have also dealt with Daniel who has helped me find suitable work. I had an initial interview for a position and both the organisation and I felt the job wasn’t suitable. I was then put forward for another position but was unsuccessful. Ioanna was so helpful and kind towards me and provided constructive feedback from my interview and told me I would find something more suitable.
In January I was put forward for a role at UCL Library and was successful in securing the contract position. I have now been working here for 5 months and I am really enjoying working there. The staff are all really friendly and helpful and I am really expanding my experience and knowledge. I think Sue Hill are a fantastic agency to have contact with when you are looking for work within the library sector.
Ioanna is especially kind especially if you don’t succeed in an interview.
Working with Sue Hill has been very good!
The team is very friendly and helpful when a problem occurs. I have been able to find placements in libraries through Sue Hill!
I have worked as a library assistant with Sue Hill for three years now across London, in a variety of prestigious posts in higher education. The service Sue Hill provides is excellent in terms of both understanding my personal motivations and targets, and in terms of my skills and professional development. Sue Hill enhances a flexible working environment, direct and pleasant communication and control over the timetable and weekly pay, as well as, the necessary support in financial matters. Furthermore, it allows the opportunity to further progress from a temporary contract to a permanent one with the client company -as has been my case with one of my assignments-. Sue Hill's service is essential in our professional fast paced times, especially since many of us require more than one job to make it through. I am thankful to my colleague who suggested the service to me back in 2015. I haven't looked back ever since.
Dr Michelangelo Paganopoulos
I have been registered with Sue Hill for years (but may have expired for periods without my noticing). Unfortunately, vacancies have been almost always in London, or in the furthest part of London for a reasonable commute as I live in East Hampshire about 50 miles/1 hour 10 mins from Waterloo. So, I was delighted when Daniel contacted me about a University of Winchester contract which I am currently employed on, and the application was speedily conducted by Daniel who kept in touch throughout the process of interview etc.
I am extremely happy with the service provided by Sue Hill Recruitment. Soon after an initial registration meeting, they were able to arrange two interviews for great positions and assisted me each step of the way. I was fortunate enough to be offered both positions and started within a week of accepting the opportunities.
Everyone I spoke to was communicative and responsive and made the whole process so easy for me.
I would just like to say a very big thank you to you and your team for helping me get back into full time employment so quickly. Also, for listening to what sort of employment I am interested in and finding me just that!
The service you and your team provide is exceptional and to the highest level of professionalism. Your website is really easy to get around to and use, I found it really appealing when I was looking for that one great agency to help me.
You were all so incredibly welcoming and professional from the minute I met you. I cannot thank you enough not only for your ongoing hard efforts but for your fantastic support and advice. I have no hesitation in recommending your service.
Once again, a huge thank you.
Thanks to Sue Hill Recruitment and Daniel & Ioanna
I've recently landed a wonderful new role at the very prestigious Wellcome Institute within their library.
I have been temping for a couple of years through Sue Hill and I have found them to be very supportive and encouraging. While temping work in such a specialist area can fluctuate, certainly there's been some excellent roles I've been put forward for at UCL, including an opportunity to work with rare books.
Sue Hill staff respond quickly and efficiently to any questions or queries and keep me up to date on potential roles and interviews. They have been very helpful and understanding, and provide clear and helpful communication, and matching my skills to suitable library roles, that they can see I would work well in.
I approached Sue Hill Recruitment about filling a temporary Library Assistant vacancy within our highly specialised academic library.
The consultants were extremely helpful, responsive and thorough from the first communication.
They both visited our library to better understand our requirements and to discuss face to face the role we needed to fill.
The quality of the candidates submitted and interviewed was extraordinarily high, and we soon had a wonderful candidate in post who was an excellent fit within our team.
My experience of working with Sue Hill Recruitment has been overwhelmingly positive and I cannot recommend them enough for their services.
Morgan Bailas-Ferry - Library Manager - Fashion Retail Academy
Having secured my position at Boston University through Sue Hill, I have since used their services when I have required temporary cover for my Library Assistants and most recently the recruitment of a Deputy Librarian.
Again they provided strong, quick and informative responses to all of my queries and it is clear that they strive build a relationship with their clients and understand their needs and the kind of candidates that best suit the working environment.
It’s great, and very reassuring, that I have a named contact I can approach directly, and I feel I can approach them at any point and ask all and any
questions I need to.
David Crossinggum - Librarian - Boston University
Daniel kindly arranged for Miguel to catalogue my collection of fly-fishing books. I can’t tell you how impressed I am by what he has done. I must add that he is an exceedingly pleasant young man who took great pains to show me what he was doing as he went along, and to patiently explain how to use the material now downloaded into my PC.
I am really most grateful to Daniel for arranging all this and must warmly recommend his services for others. In fact, I will be in touch again shortly to ask if Miguel can come again to do the same job for other parts of my book collection.
Richard Rondel - Private Client
I have been using the services of Sue Hill Recruitment to fill temporary positions within my team for almost two years. My colleagues and I have been consistently impressed with the quality of the suggested candidates, some of whom have gone on to secure full-time roles with us. The support provided to me by the Sue Hill team during the recruitment process and to our Sue Hill-contracted employees when in post has also been unfailingly responsive and pleasant. I would not hesitate to recommend Sue Hill Recruitment to colleagues in the library sector who are looking to fill positions.
Dominic Allington-Smith - Open Access Publications Manager - University College London
We have used Sue Hill to recruit part-time library assistants in our small but busy library for many years and have found them to be invaluable. They have found us a sequence of great candidates and been able to react swiftly to make finding a replacement easy for me, each time one of our assistants moves on!"
Alice Tyrell - Director for Academic Programs & Librarian - University of Notre Dame (USA)