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We are the leading recruitment consultancy specialising in Knowledge and Information Management.
Our specialist consultants offer a seamless service across information and knowledge governance, records management, archiving and library services, data management including Data Protection and GDPR and big data.
Founded in 1996 by Sue Hill, in 2013 the agency became part of Progility Group, working closely with our sister company TFPL.
- Knowledge & Information Management
Information Governance Manager 6-month contract £24.18 per hourLondon 35 hours a weekHybrid 40% on site / 60% remote About the company Our client, a professional body for clinical specialists are looking to recruit an Information Governance Manager. The role will provide support to the Information Governance Team and will have 2 specific duties. Firstly, supporting and working closely with the Head of Information Governance to deliver the information governance function, and secondly, to deputise as DPO in the absence of the Head of Information Governance. MAIN RESPONSABILITIES Advising on information governance internal and external enquiries relating to PECR, FOI, ICO Code of Practices, UK Data Protection legislation, information sharing and information security (non-technical)Deputising for the Head of Information Governance and acting as Deputy Data Protection Officer when required, including responding to and managing any security breachesLead on responses to Data Subject Rights Requests, referring any complex requests to the Head of Information Governance Lead on responses to Freedom of Information requests Support the Head of Information Governance with the delivery of the information governance strategy compliance requirements Lead on the completion of the annual Data Security and Protection (DSP) Toolkit submission Lead on contract, Data Sharing Agreements and non-disclosure agreement reviewsManage the Privacy Impact Assessment process referring any complex cases to the Head of Information GovernanceAssess on non-technical security and compliance information of prospective systems and suppliers whilst advising on non-technical information security requirementsWork with Digital to identify systems for the annual penetration testing programme PERSON SPECIFICATIONBCS Data Protection Practitioner Certificate at foundation level beneficial or equivalent qualification or experienceExperience of managing PIAsExperience of advising on information compliance issues in an organisation Good working knowledge of UK Data Protection legislation, PECR and related guidance· Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail to staff at all levels· Excellent IT skills, with thorough working knowledge of Microsoft Office (particularly Outlook, Word, Excel and PowerPoint)· Ability to deal with highly sensitive information in a discreet and confidential way· Good communicator and able to deal with a wide range of stakeholders both internal and external· Ability to exercise discretion in dealing with confidential or sensitive matters and be able to deliver difficult messages with diplomacy and tact· Able to find pragmatic solutions, seek improvements, and adapt to changing situations
Assistant LibrarianEast London£15.98 - £19.42 per hour D.O.EASAP Start 37.5 hours per week3 Month Temporary Contract About the companyOur NHS client is looking to recruit an Assistant Librarian to help provide cover and assist with the delivery and development of knowledge and library services to staff and students, and together with other library staff, deliver training and enquiry services to staff across the trust. Together with a site responsibility, this post also has a focus on development, organisation and delivery of library resources for a high performing public library service which is very well regarded within the community. The post holder might be required to work across the Trust at any time throughout the duration of his/her contract, which may entail travel and working at different hospitals. MAIN DUTIES AND RESPONSIBILITIES · Contribute to the delivery of library services to Trust staff and students· Contribute to the delivery of a high-quality enquiry service, using professional knowledge of appropriate paper, statistical and electronic resources to help users access the evidence required to provide high quality patient care. · Undertake searches of the healthcare literature to answer information requests from users · Develop training courses and presentations that increase library awareness and train users in the search skills necessary to find relevant, quality information in support of evidence-based patient care and research· Deliver training in a range of styles, including one-to-one sessions and group training, which is suitable for a variety of abilities· Design and prepare a range of instructional course materials suitable for a varied audience· Evaluate user feedback regarding the quality and effectiveness of training delivered to ensure training is responsive to user needs.· Support the Library Operations Manager in the stock selection processes, by identifying stock gaps, new editions of core texts and other items for acquisition and withdrawal· Responsible for the library resources collection and leading on the acquisitions process, cataloguing and classification of stock, weeding and withdrawal· Participate in Library marketing activities internally and externally, for example contributing to planning, creating material, presenting at inductions, manning stands, attending conferences, visiting departments to raise the Library’s profile and publicise services· Monitor IT equipment, identify problems and rectify them where possible, or refer them to the IT department if required· Provide guidance on the use of MS office applications and e-Learning· Participate in the day-to-day management of library processes, including document-delivery, loans, shelving, stocktaking, photocopying and inter-library loans· Ensure that copyright, Data Protection, Freedom of Information, Trust IT policies, and other areas of legislation impacting on library users are adhered to by both library staff and library users · Deputise for the Library Operations Manager in their absence, including representing them at meetings and supervising staff QUALIFICATIONS AND EXPERIENCE· Degree or Postgraduate qualification or equivalent in librarianship or related discipline· Previous experience of working within a library environment· Experience of cataloguing and classification of library materials· Experience of delivering information skills training to groups· Healthcare library experience beneficial but not essential· Effective teaching, training and presentation skills· Understanding of a wide range of information resources (bibliographic databases, e-journals, access management systems etc.)· Knowledge of the principles of searching bibliographic databases and information retrieval
Learning Resource OfficerLondon£15.39 per hourASAP Start for initially 4 weeksFull time position – 35 hours a weekPart time position – 24 hours a week over 4 days Must have an Enhanced DBS and be on the Online Update Service About the companyOur client, a Further Educational provider is seeking to recruit 2 x Learning Resource Officers to help deliver high quality student focussed support to facilitate student learning. You will work with other LRC facilitators to enable teaching staff, students and other information seekers to access and fully utilise resources accessible in the Learning Resource Centre. You will also liaise with teaching staff on the provision of resources to support the curriculum and produce materials and resources to support assignments and information and digital literacy skills delivery. You will also deliver student induction programme for ICT access, VLE and the LRC MAIN DUTIES AND RESPONSIBILITIES · Assist in equipping students with transferable and core-enabling skills related to knowledge acquisition and lifelong learning · Developing positive, supportive and enabling relationships with students and colleagues · Developing ICT/ILT and Internet navigation skills with staff and students · Providing basic and key skills support to students within the Library · To help users to locate resources within the Library, by maintaining clear signage and shelving or filing materials promptly and accurately · To undertake routine library duties, such as preparation of new materials and record keeping, and recording of periodicals received, operating ICT booking systems · Deliver help, advice and supportive enquiry service to students using Library services and resources · Delivering the ICT, Library, VLE (currently Moodle) and MyCandi induction programme for students · Liaising with teaching staff on the provision of workshops for groups of students to support learning, and develop learning skills and to ensure best use is made of library services and resources · Develop e-learning materials to support student learning · Evaluating and supporting the use of library and learning resources · Liaison with teaching staff in the provision of expertise and advice on the selection and acquisition of learning resources · Work flexibly within the Library to contribute to service development · To comply with policies and procedures · To keep up to date with changes to policies and procedures · To be willing to deputise for the Library team leader · To maintain Library records as required (including those held on the library management system), administering student records in accordance with the requirements of the Data Protection Act, and classifying and cataloguing resources · To maintain an environment in which students can feel safe and are able to study by ensuring that students engage in learning activities and behave in an appropriate fashion Qualifications and Experience · Relevant Degree or equivalent experience· Experience of working in a proactive, student focused front-line service · Experience of facilitating student learning and research · High level of literacy in IT, advanced user of the Web and Microsoft programmes including: Excel, Word, PowerPoint and Outlook (essential) and experience of using multimedia and web applications (desirable) · Experience of delivering student inductions · Knowledge and understanding of current technologies and how they support learning · Maintaining accurate records and adhering to administrative systems · Ability to be diplomatic and patient · High level of communication skills to deliver workshops, induction and one to one student support · Ability to develop a good rapport quickly with all levels of learners to demonstrate a student- centred approach · Ability to undertake research to support students and develop resources · Ability to form constructive working relationships with all staff groups · Ability to keep up to date with curriculum change and changing learner styles · Ability to work some evenings or weekends · Willingness to adjust working hours to best support our students
Data Protection OfficerNorth West London£45,000PermanentHybrid working model – 1 day a week on site (flexibility required)37.5 hours per weekASAP Start About the company Sue Hill Recruitment are delighted to be working exclusively with this innovative and trailblazing client within the Housing Sector. In order to find new and robust approaches to meet the challenges they face across their diverse organisations which deliver a range of services including social housing, development, care and support, and private sector rent and lettings, and to support their progressive and growing organisation, they are now looking to recruit a Data Protection Officer who can work flexibly and innovatively to support the business and play a key role in its future success. In this role, reporting to the Head of Strategy and Compliance, the successful candidate will be responsible for ensuring they protect their data in the best way possible, providing guidance and assurance on processes and handling data, and championing the value of data in the future success of our organisation. The DPO will be the organisation’s subject matter expert on data protection issues and will share knowledge and increase understanding and compliance across the business. The Data Protection Officer will work closely and build relationships with colleagues, customers, and stakeholders to shape this area of work. Our client strongly believes in achieving a good work/life balance. This role is a hybrid one, giving you the opportunity for a balance of working from home and spending time in the main office and other locations across the area as required, including their adult social care schemes.What you’ll be doing· The DPO shall have the authority, autonomy, and decision-making powers to manage non-compliance and breaches, including reporting such incidents to the relevant supervisory authorities· Ensure the organisation is aware of and complies with Data Protection law, best practice, and any case precedents, interpreting law changes into practical policies and procedures• Act as point of contact with members of the public, supervisory authorities, and internal teams· Develop effective working relationships with colleagues, working collaboratively and proactively to ensure information is protected and sound working practices are applied· Provide a responsive, professional, and helpful advisory service to staff at all levels on information compliance issues and queries, and deal with queries confidently and constructively· Deliver regular communications to employees on data protection to ensure knowledge is embedded throughout the organisation• Identify and evaluate the company’s data processing activities· Provide advice, instructions, and support on how to conduct Data Protection Impact Assessments (DPIAs)· Advise colleagues on the use of data protection clauses in contracts and data sharing agreements• Monitor data management procedures and compliance within the company· Participate in meetings with managers and in projects, providing specialist knowledge and expertise to ensure data protection by design at all levels· Ensure suitable physical and electronic systems are in place across the organisation(s) to record and manage all aspects of data protection and information governance, including maintaining records of processing activities• Ensure that all queries from data subjects are handled within legal timeframes· Monitor and support the processes for individuals who are requesting information under the organisations policies and procedures relating to data protection, freedom of information, and environmental information• Liaise with other organisations that process data· Develop and maintain data protection policies, procedures, guidance, privacy notices, and other relevant documentation when required· Provide regular reports on data protection compliance performance to the Senior Management Team, Executive Management Team, and Boards and Committees· Log and assess reported data breaches in a timely manner, escalating serious breaches as appropriate, and offering consultation on how to deal with privacy breaches, providing appropriate advice and guidance to colleagues· Undertake proactive work and enforcement measures that promote good data protection working practices and compliance with legal requirements, including performing audits, and determine whether we need to alter our procedures or ways of working to comply with regulations· Examine arrangements for the sharing of personal data with third parties, including those that process the personal data of employees and customers on their behalf, ensuring that it is lawful and appropriate· Monitor training on data protection compliance for employees, including annual refreshers and ensuring all new employees are aware of their data protection obligations and have completed training as part of induction· Provide bespoke training and briefings as necessary to increase awareness and maintain a high standard of records management, reducing the risk of data breaches· Maintain awareness of and follow up on changes in law and issue recommendations to ensure compliance· Maintain Information Commissioner’s Office registration details and other legislative requirements· Identify and analyse risks and opportunities arising from data protection policy and legislative development· Undertake quantitative and qualitative research, understand the latest guidance, and good practice, and analyse external and internal information to understand performance, help identify learning, and inform data protection and information governance policy and practice development• Prepare concise, timely, and well-structured briefing papers and reports Why you will be hiredTo be considered for this role you will require:To excel in this role, you will be able to demonstrate a passion for working with people and information, and for protecting and promoting individuals’ rights. You will be motivated, innovative, proactive, and professional. You will have the necessary strong interpersonal, organisation, and communication skills to be able to balance varied tasks across a diverse workload. · Degree-level education or equivalent through relevant training / experience (desirable)• Relevant Data Protection Officer training / certification (desirable)• Experience in data protection.· Solid knowledge of national data protection and information management laws including the UK-GDPR, Data Protection Act 2018, and Freedom of Information Act• Knowledge of Housing Law and regulation (desirable)• Experience of developing policies and procedures (desirable)• Experience of building and maintaining relationships with senior managers and stakeholders• Experience of drafting and presenting reports to executive and senior managers• Experience of working independently and applying upward influence· Experience of problem solving and offering a range of practical solutions to organisational issues• Excellent communication, negotiation, organisational, and influencing skills• High numerical, verbal, and written skills• Excellent attention to detail• Ability to handle confidential information• Ability to behave in an ethical manner, and to remain impartial• Ability to explain complex problems to different audiences, including experts and non-experts• Good ICT and Microsoft Office skills. Some of the benefits you can expect when you join include a strong flexible working culture, 23 days' annual leave entitlement increasing to 24 days after two years’ service and 25 days after three years’ service, an additional 5% of your salary to allocate flexibly to the benefits of your choice (including pension scheme, dental insurance, medical cash plan, dining cards, and Flex Bank with access to discounted vouchers from a range of high street shops, gift cards, and experiences), access to CSSC Sports and Leisure membership, and an Employee Assistance Programme.
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I am very much pleased with Ioanna Fytilopoulou from Sue Hill recruitment agency for finding me the right job.
The job conditions and the time of work suit with my current circumstances. Within a day of my registration meeting, she put me forward for an interview and then after called me to see how the interview went. I was very happy with the advice and service I received and have no hesitation to recommend Sue Hill Recruitment to anyone who is looking to secure a new role or even a career change.
Thank you for all your support.
Meaza T Abrahaley-M.
Sue Hill Recruitment have provided me with a first class service when I have been looking for work
They have always answered any queries very quickly, so I always felt supported. Strong communication meant I was always updated feedback during any of my interviews and I was lucky enough to secure a fantastic position at Boston University via their services
Daniel and Ioanna were friendly, caring and informative and I can't recommend their services enough.
The system used to populate and manage timesheets is very clear and easy to use and understand.
I decided to register with Sue Hill early last year after deciding to move on from a post I had been in for a number of years. I had a very helpful initial meeting where I explained my employment history and the type of role I was looking for.
Sue Hill always an interesting range of posts in a variety of fields which made them a good agency to be registered with.
I found the staff very helpful and friendly whenever I contacted them about a relevant advertised post. They would always explain the process by which I could apply. They were always prompt in responding to any enquiries. They were also re-assuring and supportive when I went for a role. The recruiter is very approachable and friendly which helped put me at ease about applying for roles
Last summer a post in an academic library became available. It was almost exactly the type of role I had been looking. I contacted Sue Hill to ask to be considered for the role. The recruiter matched my experience and skills to the post. After suggesting a small update to my CV, they put me forward for the role. They briefed me about the employer and what the role would involve.
I was offered and interview and given fuller information about the role. I was able to prepare fully for the interview based on this information. The recruiter supported me through the interview process.
I went to the interview and the information I was given proved essential in my ability to prove my suitability for the role and that I understood what would be required of me.
The following morning to my great delight the recruiter called me to offer me the role. They made sure I got confirmation of the job offer and arranged my starting date and contract within a couple of days and answered all my remaining questions about the role. I began the role within a fortnight of the offer and the recruiter made sure I was happy in my new role
I have now been in my post for a few months and am enjoying it greatly. Sue Hill ensures I am paid promptly and answer any questions I have regarding issues such as leave.
I very much recommend Sue Hill
I joined Suehill Recruitment in November when I was made redundant.
I spoke to Ioanna and have also dealt with Daniel who has helped me find suitable work. I had an initial interview for a position and both the organisation and I felt the job wasn’t suitable. I was then put forward for another position but was unsuccessful. Ioanna was so helpful and kind towards me and provided constructive feedback from my interview and told me I would find something more suitable.
In January I was put forward for a role at UCL Library and was successful in securing the contract position. I have now been working here for 5 months and I am really enjoying working there. The staff are all really friendly and helpful and I am really expanding my experience and knowledge. I think Sue Hill are a fantastic agency to have contact with when you are looking for work within the library sector.
Ioanna is especially kind especially if you don’t succeed in an interview.
Working with Sue Hill has been very good!
The team is very friendly and helpful when a problem occurs. I have been able to find placements in libraries through Sue Hill!
I have worked as a library assistant with Sue Hill for three years now across London, in a variety of prestigious posts in higher education. The service Sue Hill provides is excellent in terms of both understanding my personal motivations and targets, and in terms of my skills and professional development. Sue Hill enhances a flexible working environment, direct and pleasant communication and control over the timetable and weekly pay, as well as, the necessary support in financial matters. Furthermore, it allows the opportunity to further progress from a temporary contract to a permanent one with the client company -as has been my case with one of my assignments-. Sue Hill's service is essential in our professional fast paced times, especially since many of us require more than one job to make it through. I am thankful to my colleague who suggested the service to me back in 2015. I haven't looked back ever since.
Dr Michelangelo Paganopoulos
I have been registered with Sue Hill for years (but may have expired for periods without my noticing). Unfortunately, vacancies have been almost always in London, or in the furthest part of London for a reasonable commute as I live in East Hampshire about 50 miles/1 hour 10 mins from Waterloo. So, I was delighted when Daniel contacted me about a University of Winchester contract which I am currently employed on, and the application was speedily conducted by Daniel who kept in touch throughout the process of interview etc.
I am extremely happy with the service provided by Sue Hill Recruitment. Soon after an initial registration meeting, they were able to arrange two interviews for great positions and assisted me each step of the way. I was fortunate enough to be offered both positions and started within a week of accepting the opportunities.
Everyone I spoke to was communicative and responsive and made the whole process so easy for me.
I would just like to say a very big thank you to you and your team for helping me get back into full time employment so quickly. Also, for listening to what sort of employment I am interested in and finding me just that!
The service you and your team provide is exceptional and to the highest level of professionalism. Your website is really easy to get around to and use, I found it really appealing when I was looking for that one great agency to help me.
You were all so incredibly welcoming and professional from the minute I met you. I cannot thank you enough not only for your ongoing hard efforts but for your fantastic support and advice. I have no hesitation in recommending your service.
Once again, a huge thank you.
Thanks to Sue Hill Recruitment and Daniel & Ioanna
I've recently landed a wonderful new role at the very prestigious Wellcome Institute within their library.
I have been temping for a couple of years through Sue Hill and I have found them to be very supportive and encouraging. While temping work in such a specialist area can fluctuate, certainly there's been some excellent roles I've been put forward for at UCL, including an opportunity to work with rare books.
Sue Hill staff respond quickly and efficiently to any questions or queries and keep me up to date on potential roles and interviews. They have been very helpful and understanding, and provide clear and helpful communication, and matching my skills to suitable library roles, that they can see I would work well in.
I approached Sue Hill Recruitment about filling a temporary Library Assistant vacancy within our highly specialised academic library.
The consultants were extremely helpful, responsive and thorough from the first communication.
They both visited our library to better understand our requirements and to discuss face to face the role we needed to fill.
The quality of the candidates submitted and interviewed was extraordinarily high, and we soon had a wonderful candidate in post who was an excellent fit within our team.
My experience of working with Sue Hill Recruitment has been overwhelmingly positive and I cannot recommend them enough for their services.
Morgan Bailas-Ferry - Library Manager - Fashion Retail Academy
Having secured my position at Boston University through Sue Hill, I have since used their services when I have required temporary cover for my Library Assistants and most recently the recruitment of a Deputy Librarian.
Again they provided strong, quick and informative responses to all of my queries and it is clear that they strive build a relationship with their clients and understand their needs and the kind of candidates that best suit the working environment.
It’s great, and very reassuring, that I have a named contact I can approach directly, and I feel I can approach them at any point and ask all and any
questions I need to.
David Crossinggum - Librarian - Boston University
Daniel kindly arranged for Miguel to catalogue my collection of fly-fishing books. I can’t tell you how impressed I am by what he has done. I must add that he is an exceedingly pleasant young man who took great pains to show me what he was doing as he went along, and to patiently explain how to use the material now downloaded into my PC.
I am really most grateful to Daniel for arranging all this and must warmly recommend his services for others. In fact, I will be in touch again shortly to ask if Miguel can come again to do the same job for other parts of my book collection.
Richard Rondel - Private Client
I have been using the services of Sue Hill Recruitment to fill temporary positions within my team for almost two years. My colleagues and I have been consistently impressed with the quality of the suggested candidates, some of whom have gone on to secure full-time roles with us. The support provided to me by the Sue Hill team during the recruitment process and to our Sue Hill-contracted employees when in post has also been unfailingly responsive and pleasant. I would not hesitate to recommend Sue Hill Recruitment to colleagues in the library sector who are looking to fill positions.
Dominic Allington-Smith - Open Access Publications Manager - University College London
We have used Sue Hill to recruit part-time library assistants in our small but busy library for many years and have found them to be invaluable. They have found us a sequence of great candidates and been able to react swiftly to make finding a replacement easy for me, each time one of our assistants moves on!"
Alice Tyrell - Director for Academic Programs & Librarian - University of Notre Dame (USA)