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Library Assistant x 5

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Library Assistant x 5

  • Location:


  • Sector:

    Knowledge & Information Management

  • Job ref:

    Dr - 26624

  • Job type:


  • Salary:

    £11.83 per hour

  • Contact:

    Daniel Rose

  • Contact email:

  • Posted:


  • Duration:

    3 months

  • Startdate:


Library Assistants

Richmond / Wandsworth / Twickenham

£11.83 per hour

ASAP Start

36 hours a week

3-month contract initially


Working rota

Alternate Saturdays 9.15-4.15 / One late night 7.15pm / One day off in the week

Week 1 – 3 days a week working 9.15am – 6.15pm and 1 day working 9.15am – 7.15pm (33 hours)

Week 2 – 3 days a week working 9.15am – 6.15pm and 1 day working 9.15am – 7.15pm and Saturday 9.15am – 4.15pm (39 hours)


Exact rota shifts will be clarified on offer and acceptance


About the company

Our client, a high performing public library service which is very well regarded within the community has the need for up to 5 Library Assistants to assist with the provision of this borough-wide service, ensuring a high level of effective customer service by carrying out a range of administrative duties to facilitate the libraries’ day to day operation.




·        Work on a customer service desk carrying out a range of duties using library management systems, including cash handling, answering customer enquiries and providing a high level of customer care

·        Assist library users to use the public access computers, e-resources, self-service kiosks, scanners, fiche readers and copiers

·        Deliver IT support to library users, including introductory IT sessions and awareness on a variety of topics, promote and demonstrate the use of eResources, provide basic IT troubleshooting and assist with information and data retrieval

·        Carry out scheduled daily, weekly and monthly administration duties and routines in a timely and efficient manner, including weekly banking, email correspondence, recording room hire requests, booking search room appointments and issuing event tickets

·        Support new or inexperienced members of staff

·        Promote library services, resources, activities and events with the public

·        Assist with the maintenance and promotion of stock in a variety of formats, including shelving, shelf tidying, filing, storage and display of resources, ensuring efficient access to all materials

·        Welcome pre-arranged local community groups to the library, ensuring they have a positive experience and to work in partnership with local community and friends groups




·        Library Assistants will be required to work flexibly to the exigencies of the organisation,

·        The post-holder must be able to work in any library in the borough as directed and will be required to travel around the borough and attend occasional meetings outside the borough




Qualifications and Experience

·        Previous experience of working within a library environment

·        Experience of working with the public in an academic or information service either in a paid or voluntary capacity

·        Practical knowledge of e-resources, social media and web applications

·        Experience of answering queries and resolving problems

·        Ability to communicate clearly and with understanding when working with the public, including when using the telephone, email and social media