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Knoweldge Manager

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Knoweldge Manager

  • Location:

    City of London

  • Sector:

    Knowledge & information management

  • Job ref:

    DR - 26119

  • Job type:


  • Salary:


  • Contact:

    Daniel Rose

  • Contact email:

  • Contact phone:


  • Posted:


  • Duration:


  • Startdate:


Knowledge Manager

Work from Home initially


40 hours per week

ASAP Start


About the company

We are presently recruiting for a Knowledge Manager for our Regulatory body client. This is a permanent position that has an immediate start and will initially be working from home


Key Responsibilities and Duties


The role of the Governance and Accountability team is to ensure that all company work is compliant by design, through procedures which comply with the law and are consistently applied. Our Accountability functions include:


         Records management

         Undertaking statutory requirements in relation to GDPR/Data Protection and the Public Records Act

         Dealing with all Freedom of Information requests received across the business

         Maintaining and publicising the whistleblowing and gifts and hospitality registers

         Consideration of conduct complaints to the Corporation Secretary

         Consideration of potential conflicts of interest

         The provision of an executive policy and research team to support the work of the Communications Consumer Panel.


The Governance function, amongst other matters, is responsible for information governance arrangements, including advising on governance requirements and governance best practice and the management and smooth running of Boards, Committees and Panels.


         Working within the Governance and Accountability team, which is part of the Corporate Services Group, to liaise with the Market Intelligence teams and other key teams to improve knowledge capture and curation across the business

         Ensuring that the organisation can identify its key and high-value knowledge assets and manage them in an effective way, in compliance with DPA and GDPR

         Creating, updating and delivering knowledge management related training for the organisation and work with the People and Transformation team to ensure delivery of a framework of skills to all areas of the business to support good knowledge sharing and best practice

         Conducting knowledge audits and gap analyses of existing knowledge repositories

         Working with ICT and Communications team colleagues to embed best-practice knowledge management processes and systems within existing and planned Sharepoint and intranet platforms

         Leading the Knowledge Management initiatives to improve knowledge sharing and improve the ways in which existing technologies are used to share knowledge; inspire knowledge creators and managers across the organisation to support KM principles

         Assessing the effectiveness of the new Knowledge Management initiatives and their organisational benefits


Why you will be hired


         A qualification in knowledge management at degree or postgraduate level encompassing the management of digital resources

         Previous experience in a knowledge management role in an organisation in the private, the voluntary/not for profit sectors, , government or public services

         Experience with SharePoint, other knowledge and repository management tools, intranets/portals, collaborative and social media tools

         Awareness of knowledge management theory and organisational benefits

         Awareness of data protection and FOI legislation

         Awareness of good records management principles

         Excellent verbal and written communication skills

         Collaborative team player

•Project and programme management, including the delivery of multiple, concurrent activities.

•An ability to work across organisational boundaries with policy professionals, technologists, data specialists and lawyers to understand their information needs and translate these requirements into workable solutions

•The ability to communicate knowledge management concepts, both written and orally, across organisational and technical boundaries, including to senior colleagues and non-technical audiences

•Strong interpersonal skills and evidence of ability to interact effectively with, and influence, a range of internal and external stakeholders


If you are interested in learning more information about the role.

Please get in touch on 020 7378 5469 or



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