DR - 26658
Digital Learning and Technology Manager (Library)
35 Hours a week
Hybrid working model – 2 days working from home
Working hours : 8am-4pm / 9am-5pm / 10am-6pm
1 evening shift every fortnight until 7pm (Start at 11am)
1 Saturday every semester working 12pm – 5pm
About the company
Sue Hill Recruitment are delighted to be working in partnership with University or East London, who are presently looking to recruit a Digital Learning and Technology Manager for the Docklands Campus. If you are seeking a career that combines innovative education with a passion for crafting positive change, look no further than the University of East London. They are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a sustainable, inclusive, and green future.
Library, Archives and Learning Services (LALS) at UEL is a diverse, customer-focused service committed to building on excellent customer service to enhance the experience of all members of the University and the wider community. With two campus libraries providing a range of study spaces for customers and a wealth of online resources and services they are proud holders of the Customer Service Excellence award.
The Digital Learning and Technology Manager (DLTM) will develop and co-ordinate support for digital skills development for students and the delivery of digital solutions to support high-quality, customer-focused library and archives services to diverse learning and research communities in accordance with UEL equal opportunity policies.
The DLTM will also deputise for the Campus Library Manager and coordinates with central IT services to provide support for directorate operations.
KEY DUTIES AND RESPONSIBILITIES
· Deliver digital competencies, training and support programmes for both students and academic staff, sourcing and coordinating with internal and external partners where appropriate, using available and new technologies and innovative approaches to ensure the widest possible participation.
· Provide training for new and existing members of library staff on digital and information technologies and to produce and maintain necessary documentation and instructions.
· Oversee the implementation and ongoing management of digital solutions and services that support a high quality, customer-focused library service, including self-service facilities and enquiry management systems.
· Provide and develop learning materials, in a range of media, for library and archives welcome sessions, information and digital skills training, and marketing purposes.
· Assist in the collection of library and open access IT usage information and user experience feedback to ensure that the services offered meet the needs of our users.
· Line manage the Library Shelving team, taking responsibility for the recruitment, training, and performance management of this team.
· Recruit, train, deploy, and line manage interns and temporary staff supporting the Customer Services team, such as the ‘Digital First Aider’ student peer mentors delivering digital competency training and support, for example.
· Support the management of library spaces and helpdesk/enquiry services, deputising for the Library Campus Manager as required.
· Act as Health and Safety coordinator, alongside the Campus Library Manager.
· Work collaboratively across the LALS team as well as with UEL colleagues in other academic and professional services departments to exchange ideas, develop services, and implement best practice in service delivery.
· Participate in team meetings and contribute to the development of services through relevant LALS projects, groups, and activities.
· Develop links with colleagues in other institutions and to contribute to the work of external professional bodies and networks to develop a wider knowledge of current professional issues.
· Lead on service delivered frontline support for staff and students using a range of software applications, services, and equipment, liaising with and escalating to IT staff as appropriate.
· Coordinate with central IT services to provide support for directorate operations.
· Responsible for maintaining the assistive technology equipment and facilities, assisting student users, and liaising with the Disability Support and IT Services as appropriate.
KNOWLEDGE, SKILLS, AND EXPERIENCE
Qualification in IT, Library, or Education related subject, OR substantive experience in an equivalent library support environment
Experience of working in a library environment
Experience of using a library management system – ALMA would be advantageous
Knowledge & awareness of the HE environment
· Knowledge of current developments in information and digital technology and their importance in an academic context
· Excellent IT and digital skills, for example in the use of MS Office applications, social media tools, and learning technologies
· Experience of supporting users with IT and technical enquiries, preferably in an educational setting
· Experience of using initiative and creativity to resolve problems, identifying practical and suitable solutions
· Experience of managing staff, with a flexible approach to delivering team results
· Excellent communication skills, oral, written, and digital
· Comprehensive IT skills and digital fluency, with the ability and willingness to engage with technologies to support innovative teaching and service development
· Ability to teach and support learners individually and in small and large groups
UEL is an inclusive equal opportunities employer and are proud of their Equality, Diversity and Inclusivity achievements. They expect all employees of UEL to accept the EDI policy and will not tolerate discrimination in any form. As an employee of UEL, they expect you to follow all relevant Health & Safety policies.
So, if you’d like to take your career to the next level with the University of East London please apply now!