​Senior Library Assistants

South London

£16.96 per hour

ASAP Start

Contracts until March 2023

Working rota

35 hours per week

There will late finishes of 6pm and a requirement to work a Saturday one week and a Sunday another week with the 3rd weekend off.

Possible Part Time options of Friday 9-6 / Saturday 9-5 / Sunday 10-4 but that would be the same for the whole contract so no weekends off

About the company

Our client, a high performing public library service which is very well regarded within the community has the need for Senior Library Assistants to assist with the provision of this borough-wide service, ensuring a high level of effective customer service by carrying out a range of administrative duties to facilitate the libraries’ day to day operation.

MAIN DUTIES AND RESPONSIBILITIES

•         Proactively welcome and engage customers in library spaces and community settings.

•         Carry out the duties with an understanding and commitment to excellent customer care.

•         Deal with a wide range of enquiries by providing accurate and relevant information in an appropriate manner, referring on to other sources, signposting to services or senior staff as necessary.

•         Provide guidance and assistance to encourage residents to make full use of the range of services on offer.

•         Supervise library assistants when required to ensure all necessary routines are undertaken.

•         Carry out the day-to-day processes required to maintain the stock in both hub and community libraries.

•         Operate all ICT facilities, equipment and services in the hub library.

•         Monitor the operation of the ICT system and report faults.

•         Support community libraries with library related ICT.

•         Support customers use of ICT in both library spaces and community settings and provide a supportive service to independent learners. Promote and champion the use of digital resources.

•         Support with community outreach, working with colleagues across the service.

•         Work with community library partners to ensure the efficient delivery of library services.

•         Arrange and deliver outreach and community engagement with a range of community partners to include schools, nurseries and local community venues.

•         Deliver reader development initiatives and activities in hub and community libraries.

•         To work with the Home Library Service to ensure local residential homes and community venues are included in outreach programmes.

•         Support children and young people’s reading and information needs and relate to them with understanding and confidence.

•         Carry out activities and mount displays both in the library and in the community as directed.

•         Work effectively within teams taking joint responsibility for continuing improvement of the LIS.

•         Assist senior staff in developing staff, volunteers and work experience students to deliver training to community library partners to support them in the development of their community offer.

•         Assist senior staff with the routine administrative work of the library service. Ensure a high standard of accuracy in statistical recording, data entry and cash handling routines.

•         Carry out banking and handling of monies in accordance with established procedures.

•         Open and close libraries and take responsibility for the safety and security of public, staff, stock and equipment. Ensure proper use of the hub libraries and their facilities in accordance with rules, regulations, bye laws and procedures.

•         Act as duty senior library assistant for the hub library as allocated.

•         Work with the line manager to ensure continuing professional development.

Qualifications and Experience

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•         Previous experience and knowledge of library & information services

•         Strong knowledge and experience of the basic routines of a library & information service

•         Previous experience of managing / supervising staff

•         Excellent knowledge of the delivery of digital services

•         Ability to work on own initiative without direct supervision

•         Good organisational skills and excellent attention to detail

•         Excellent communication skills both written and verbal

•         Excellent customer care skills

•         Strong knowledge and use of of ICT packages and digital resources

Additional Requirements

•         Able to work library hours including late nights and weekends.

•         Able to attend, as required meetings, courses or events outside normal working hours and outside the borough to fulfil the needs of the post.

•         Staff are expected to work flexibly across the Service in any location as required.