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Library Assistants

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Library Assistants

  • Location:

    South London

  • Sector:

    Knowledge & Information Management

  • Job ref:

    DR - 26479

  • Job type:


  • Salary:


  • Contact:

    Daniel Rose

  • Contact email:

  • Contact phone:

    020 7378 5459

  • Posted:


  • Duration:

    Until End of March 2023

  • Startdate:


Library Assistant

South London

£12.98 per hour

ASAP Start

Contracts until March 2023


Working rota

35 hours per week

There will late finishes of 6pm and a requirement to work a Saturday one week and a Sunday another week with the 3rd weekend off.

Possible Part Time options of Friday 9-6 / Saturday 9-5 / Sunday 10-4 but that would be the same for the whole contract so no weekends off


About the company

Our client, a high performing public library service which is very well regarded within the community has the need for Library Assistants to assist with the provision of this borough-wide service, ensuring a high level of effective customer service by carrying out a range of administrative duties to facilitate the libraries’ day to day operation.




       Be the first point of contact for the public in libraries and support users to make best use of the range of services available

                 Proactively welcome and engage customers in library spaces and community settings

       Work within a designated team to deliver library services and ensure delivery of the digital-by-default and the government’s assisted digital agendas

       Deliver excellent customer care through floor walking and actively promoting the joy of reading and the full range of library services to customers

       Assist users in making effective use of the Library & Information Service, maintaining a high standard of personal customer care in all contact with service users

       Respond to enquiries from the public, assisting where possible, signposting to other services and referring on any unresolved queries to a more senior officer

       Utilise a range of IT skills to undertake appropriate duties efficiently and effectively and provide support to the public in their use of IT resources

       Ensure the public have access to all resources by maintaining good order. This includes the shelving and tidying of stock

       Ensure the space always looks welcoming and attractive

       Undertake on a rota basis under five sessions, liaising with schools as appropriate in order to facilitate class visits to the library, including providing library inductions, helping to class to select books and reading stories as required

       Undertake accurate cash handling and participate in the accounting and the reconciliation of various sources of income on behalf of the Library & Information Service and in accordance with financial regulations

       Undertake the necessary routines and processes to ensure that new stock is available to the public promptly

       Support the management of stock through the use of Collection HQ and similar tools as directed

       Carry out procedures for the control, loan and exchange of stock between libraries




Qualifications and Experience

       Previous experience and knowledge of library & information services

       Strong knowledge and experience of the basic routines of a library & information service

       Excellent knowledge of the delivery of digital services

       Good knowledge and organisation of stock categories and materials within a library

       Ability to work on own initiative without direct supervision

       Good organisational skills and excellent attention to detail

       Excellent communication skills both written and verbal

       Excellent customer care skills

       Strong knowledge and use of of ICT packages and digital resources



Additional Requirements


       Able to work library hours including late nights and weekends.

       Able to attend, as required meetings, courses or events outside normal working hours to fulfil the needs of the post.

       Staff are expected to work flexibly across the Service in any location as required.