Library Assistant

Library Assistant

South West London

£15.49

Contract until 1st week of March 2019

Monday to Friday 9.30am – 5.30pm with flexibility for shift patterns

About the company

We are recruiting for a full-time, temporary Library Assistant to work at one of the leading, higher educational, academical institutions in London. This role will be working 35 hours per week starting immediately until the first week of March 2019.

What you’ll be doing

The primary focus of this Library Assistant job will be to provide efficient and effective library services to meet the learning, teaching and research needs of our users with a focus on front of house  provision to all users

  • Welcome library users and deal with all enquiries received via phone, email or in person at the Information Hub
  • Assist library users to locate print and online publications and explain how to use e-journals and databases, referring in-depth enquiries as appropriate
  • Day-to-day operation of the team’s Service Now (ASK) online enquiry service and issue desk mailbox, answering standard and non-standard enquiries
  • Create user records on the Library Management System ensuring users provide the correct documentation to access the library
  • Contact Registry and HR to verify student and staff records
  • Process reservations, overdue notices, missing books
  • Take payments for printing, lost books and fines
  • Deal with disputes regarding books claimed returned and fines and escalate to line manager if appropriate
  • Run and analyse reports for stock check projects and loan history
  • Assist users with the operation of the online self-service room booking system
  • Ensure library regulations relating to admission policies, circulation and good conduct in the library are correctly applied
  • Maintain library equipment and report defects
  • Regularly shelve and tidy collections
  • The post holder may also spend some time supporting other tasks including stock processing, document delivery, acquisitions, stock maintenance and the core text collection

Why you’ll be hired

To be considered for this role you will require:

•             Proven experience in providing a frontline library service

  • Previous working experience from within a customer service focused environment  

•             Awareness of the range of services currently being delivered by libraries

•             Strong IT skills regarding software and resources

•             Good organisational and time-management skills, including ability to prioritise a variety of tasks and meet deadlines

  • Experience of using an automated library management system
  • Experience of working with a team
  • Good interpersonal skills

Why you should apply

This is a great opportunity to put your customer service and library experience and skills to work for one of the most prestigious universities.

This role is paying a very competitive hourly rate of £15.49

If you are interested in learning more: Please get in touch on 020 7378 5468 or on Ioanna.fytilopoulou@suehill.com