​Digital Information Officer

Berkshire

£25,202 - £28,526

Permanent

Full time hours – 37 pw

ASAP start

About the company

Sue Hill Recruitment are delighted to be working with this Berkshire based client, who has recently undergone a fairly significant and disruptive Library Transformation process, and are now looking to add a Digital Information Officer to the team, to support the digital and IT requirements of the service, and contribute to the delivery of a range of digital improvements across the Library and Resident Contact Team

This role is also required to contribute to the purchasing and keeping of adequate stocks sufficient in number, range and quality, to meet the general requirements and any special requirements both of adults and children.

One late night per week and 2 weekend days per month need to be worked.

What you’ll be doing

•         Under the direction of the Library and Resident Contact Management Team, provide Systems Support for a range of Library Management, Customer Service and Telephony systems, liaising with system suppliers and partners as required.

•         Maintain public PC hardware and, in liaison with the IT provider, ensure technical solutions are consistent with company requirements whilst maintaining and updating inventory databases for all ICT equipment belonging to the Service.

•         Help customers navigate access to digital and physical information resources.

•         Promote a fully blended digital and physical library to fulfil obligations to customers.

•         Ensure the digital offer is inclusive to all and fully blended with the physical offer.

•         Maintain awareness of changing customer needs and demands to ensure more effective service delivery.

•         Horizon scanning for new developments and presenting options to the Library and Resident Contact Management Team for review and investigating technical solutions for service delivery.

•         Working closely with the Library Advocacy and Advancement Officers to update webpages and use new technologies and methods to promote libraries and library services.

•         Promote and support a programme of activity based on the four national universal offers: Reading, Information & Digital, Culture & Creativity and Health & Wellbeing.

•         Lead on one or more of these offers, providing colleagues with support, materials and training.

•         Contribute to the development and implementation of a programme of digital activity to reflect these four national universal offers.

•         Deliver a programme of training for all staff to ensure they are equipped to meet the digital support needs of the customer and are competent in all the IT systems that they are required to use.

•         Promote and support structured and unstructured forms of interaction and engagement within libraries, particularly in their role as community hubs that operate as a gateway to physical and digital information and are used by a range of partners to bring people together, giving them access to a greater breadth and depth of services and support.

•         Contribute to suitable projects, working as necessary to deliver improved services.

•         Act as the senior officer on duty, to ensure escalations are resolved and buildings are secured after an event or at the end of a shift.

•         Contribute to the economic recovery, business support, training and skills development element of the service.

•         Provide training for relevant staff to collate key statistical management information and reports from the Library Management System, and other reporting databases.

Why you will be hired

To be considered for this role you will require:

•         Qualified in Library and Information Science beneficial.

•         ICT qualification beneficial or equivalent IT / Digital knowledge and experience gained through work related training.

•         Excellent use of all ICT in a modern service delivery both confidently and competently.

•         Previous experience of working in public libraries beneficial, or customer/community information delivery/enquiry locations previously.

•         Ability to monitor and manage allocated budgets.

•         Excellent levels of verbal, digital and written communications skills.

•         Ability to draft reports on enquiry and electronic service issues for peers, support staff, senior officers and elected members.

•         Experience of collecting, analysing, concluding and reporting on statistical data.

•         Demonstrable ability to train others effectively.

•         Awareness of the value of library, community information and enquiry services.

•         Demonstrable ability of having led or participated in enquiry or IT project changing service provision.

•         Ability to use influencing and persuasion skills effective across a range of levels of contact.

•         Ability to analyse enquiry service, electronic delivery service issues, situations and data to develop a range of optional solutions.

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Additional Information

This is a fantastic opportunity for someone to help mould the library service going forward