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Business Support Executive

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Business Support Executive

  • Location:


  • Sector:

    Market research

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  • Job type:


  • Salary:

    £25k - 28k per year

  • Contact:


  • Contact email:

  • Contact phone:

    020 7378 5458

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Job Title: Business Support Executive
Job Reports To: Senior Director, Global Business Support
Place of Work:  Ealing, London W5
Salary £25k to £30k per annum

Job Purpose: Provide organisational and coordination support to the Senior Director, Global Business Support and research teams and senior management

About the company:

Our Client has been established since 1987, and has undergone a number of stage changes, which have resulted in it being seen as one of the most recognised and respected global market research providers to the pharmaceutical and healthcare industries.
Our Client 80 people on site in Ealing with a Virtual Office in North America. The organisation operates a highly flexible global business model which helps to ensure a high degree of client awareness internally and client services externally.
The company is an expert in ad-hoc market research, both qualitative and quantitative with expertise in brand-development research and is solely active in the pharmaceutical and healthcare industry. They work extensively across all phases of the pharmaceutical lifecycle and have a strength in pre-launch and early phase market research.
The culture of the organisation is open, supportive and non-political with an ambition to be regarded as the best and most innovative. You will work with highly motivated team members at all levels.

What you’ll be doing:

  • Updating of the client and project information in the Management Information System (MIS) and producing regular, standardised reports plus managing urgent requests for ad-hoc information
  • Maintaining resourcing-related records and supporting resourcing decisions
  • Supporting execs in producing accurate, commercially sound project budgets through advice, checking and conversion into client-specific templates
  • Key Duties and Performance Indicators Maintenance of project records and producing regular, standardised reports
  • Maintain project records (Management Information System)
  • Proactively gather necessary information from project executives
  • Produce regular, standardised reports for senior management (PowerPoint) and also respond to ad-hoc, urgent information requests as required
  • Set-up new projects in our systems
  • Maintain resourcing-related records to support decision-making
  • Accurately maintain an overview of current and future resource allocations and needs – both external and internal staff members
  • Communicate regularly with internal and external researchers, developing and maintaining strong, positive relationships
  • Support decision making regarding allocation of staff to new projects
  • Project budgeting and conversion into client-specific templates
  • Set budgets for new projects
  • Support project teams by checking budgets set by others
  • Prepare client cost breakdowns to client specifications
  • Provide training on cost-related topics to internal and external staff members
  • Be knowledgeable of account-specific costing strategies and support the dissemination of this information to research personnel.

The Ideal Candidate will have the following

  • Professional, positive and always willing to help
  • Excellent organisational skills
  • Numeracy / analytical
  • Commercial awareness
  • Strong Microsoft Excel, PowerPoint and Outlook skills
  • Persistent, but professional in getting results
  • Prioritisation of tasks
  • Work flexibly to provide some cover during US working hours              

Key Experience Required

  • 2+ years relevant experience in an office environment
  • Experience preparing standardised reports / updates to others
  • Database inputting and management                   

Desirable Experience

  • Experience of preparing ad-hoc project budgets
  • Exposure to ad-hoc project work (ideally in the market research setting)


  • Contributory Pension Scheme –After 3 months (5% EE & 3% ER)
  • Private Healthcare –RM and above paid for by company. Below RM deducted from salary
  • Deferred Salary–Paid quarterly, dependent on company performance
  • Permanent Health Insurance -also known as ‘Income Protection Policy’ for critical illnesses
  • Holiday Entitlement –25 days increasing to 28 days after 12 months service
  • Time in Lieu –Awarded within clear guidelines
  • Flexible Working Hours -if core hours adhered to
  • Gym Membership at Eden Fitness –Half monthly fee paid (max £32.50 pm)
  • Free Eye Tests –Up to £25
  • Cycle to Work Scheme –Covers purchase of bike with safety equipment
  • Company Away Day –Planning and working to the vision of the company
  • Annual Christmas Party –Organised by our Social Committee
  • Summer Sports Day –Organised by our Social Committee
  • Above & Beyond Awards –For individual achievements
  • Early Finish Fridays –Finish at 4pmfor longer weekends
  • Breakfast –Cereals, Toast, Fruit, Biscuit & Nespresso Coffee are Provided
  • Fortnightly Company Breakfast in Office –Enjoy breakfast with the team
  • Monthly Company Lunches –Provided locally from Ealing
  • Friday Night Drinks –First Drink paid for by Company

Please contact Alan Esmail on or call on 0208 378 5458

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