Vacancy Details


Application Support Team Manager – Sheffield

Opportunity for an Application Support Team Manager to join a global library services organisation

Date Posted 06/04/18
Reference: NC/25179

About the company

We are recruiting for an Application Support Team Manager to join a global library services organisation, a leader in information technologies and innovative online services, in this newly created role.

You will be based in our client's Sheffield office, managing the UK Application Support Team. The UK Support Desk is the first point of contact for support queries from institutions subscribing to the wide range of the organisation's library service products.

What you'll be doing

You will manage the performance of the support operation and its continuous improvement; managing and developing the support team as well as playing a role in the direction of the Operations Department, as a member of the Management Team. You will be involved both in the overall management of the support workload, and in the day-to-day support provided across the range of the organisation's products.

Why you’ll be hired

You will be an IT literate graduate, with significant experience of managing and developing a support team, and with a strong commitment to excellent customer service and continuous service improvement

Ideally you will have experience of the library sector, either directly in libraries or working for a library service provider.

Why you should apply

On offer is an opportunity to manage an established team and develop a long-term career in a firm that prides itself on developing its people in an innovative environment.

If you would like to discuss this role in further detail please call Neil Currams on 020 7378 5473 or email your details to

Sue Hill Recruitment and TFPL Limited are part of the Progility Group